The Bridge Group Practice
Bad! (5 reviews)
Bad! (5 reviews)
Feedback reflects mixed experiences across the practice, with significant concerns about communication and care approach from some clinicians. Patients reported dismissive interactions, extended waiting times for telephone access, and abrupt reception experiences that fell short of expectations. Several patients described feeling their concerns were not taken seriously, with one noting a lack of engagement during consultations and another experiencing extended delays in accessing necessary referrals.
Whilst some patients have experienced excellent care from certain clinicians and would recommend the practice, others have chosen to seek care elsewhere due to their experiences. The variation in care quality appears to be clinician dependent, with patients acknowledging that different practitioners within the surgery provide notably different standards of interaction and responsiveness to patient concerns.
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Feedback reflects mixed experiences across the practice, with significant concerns about communication and care approach from some clinicians. Patients reported dismissive interactions, extended waiting times for telephone access, and abrupt reception experiences that fell short of expectations. Several patients described feeling their concerns were not taken seriously, with one noting a lack of engagement during consultations and another experiencing extended delays in accessing necessary referrals.
Whilst some patients have experienced excellent care from certain clinicians and would recommend the practice, others have chosen to seek care elsewhere due to their experiences. The variation in care quality appears to be clinician dependent, with patients acknowledging that different practitioners within the surgery provide notably different standards of interaction and responsiveness to patient concerns.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Amanda S.
one year ago
Excellent!
Friendly reception made us feel welcome
This is a fantastic practice that my partner and I would highly recommend to anyone.
Blokefromhull B.
2 years ago
Bad!
Dismissed concerns without proper investigation or referral
A clinician at this practice did not appear particularly engaged during consultations. When my daughter sought a referral for a diagnostic procedure, the clinician declined, stating it was unnecessary and expressing concern about how it might reflect on them. Following over a year of pursuing this matter independently, the diagnosis was eventually confirmed. This same clinician has attributed virtually every health concern I have presented to weight-related factors, including symptoms that subsequently proved to be related to anxiety rather than weight. The approach to diagnosis felt dismissive and disengaged, which is disappointing given that other clinicians at this surgery provide excellent care.
Aiden A.
3 years ago
Bad!
Phone queue left me waiting far too long
Waited in a queue for over an hour to speak to a healthcare professional about my unwell infant. Once the call was eventually answered, the receptionist's manner was dismissive and the call was terminated abruptly. I found the overall experience to be extremely disappointing and felt the service fell well short of expectations. I have decided to seek care elsewhere for my family.
R A.
4 years ago
Bad!
Felt unheard and dismissed during appointment
A particular clinician at this practice demonstrated an approach that I found disappointing. In my experience, their manner was not conducive to a positive patient interaction, and I felt their attitude fell short of what I would expect from a healthcare professional. I have concerns about the quality of care experience provided, though I recognise others may have different experiences.
Justyna M.
4 years ago
Bad!
Staff refused to take responsibility for mistakes
I would not rate this experience positively. The team did not appear to take accountability for what occurred. The interaction was unhelpful and dismissive. I intend to escalate this matter to the relevant complaints authority.