The Bridges Medical Practice

Refused to listen or provide any support

The practice demonstrated a reluctance to offer assistance or guidance. I was informed that certain matters would need to be accepted as part of life rather than addressed. Following this review, a member of the practice contacted me to suggest I should consider leaving. They subsequently indicated I could remain if I refrained from posting reviews without first discussing concerns directly with them. More recently, I contacted the practice regarding my daughter, whom I had brought in the previous week with a cough. We were advised it was nothing serious and sent home. A week on, her cough had worsened and she developed a high temperature. When I called seeking support, I was told that the practice operates within general medicine rather than paediatric care, and that I should attend accident and emergency instead.

Dismissed concerns despite significant family history

I attended an appointment to have some skin lesions examined following a family history of melanoma. The lesions I was concerned about were assessed as benign, which was reassuring. However, I was informed that specialist dermatology monitoring would not be available through the NHS, though private options might be considered. The guidance provided was to monitor the lesions myself and return for review if they exceeded 7mm in size. Given that a close relative's melanoma was identified at less than 1mm diameter in another country where such cases are managed more proactively, I have concerns about waiting until lesions reach 7mm before seeking further assessment, as this could significantly impact treatment options and prognosis. I felt that my individual circumstances and family history were not adequately factored into the clinical decision-making process, and that the approach taken was based on standardised criteria rather than tailored clinical judgement. The experience suggests a more generalised approach to patient care rather than individualised assessment. For anyone with concerns about skin changes, I would recommend seeking evaluation sooner rather than waiting for lesions to reach a particular size threshold.

Switched surgeries and regretted it immediately

I transferred to this practice at the beginning of the year and have regretted the decision ever since. During a standard appointment, I experienced what I felt was dismissive and patronising communication from a clinician, including what appeared to be a sigh when I was called through from the waiting area. I raised concerns and requested to discuss the matter with management regarding my experience of the appointment; however, I have not received a response despite more than three and a half months passing. My attempts to follow up by telephone were met with various explanations about availability, but no meaningful progress was made. I found the reception team unhelpful and felt they lacked clarity about the complaint process. If you are considering registering at this practice, I would encourage you to explore other options, as this experience has not met my expectations. I found it to be a disappointing choice for my healthcare needs.

Helpful staff made moving away difficult

Every time I have contacted the practice or sought assistance, I have received excellent care. I am disappointed to be leaving this GP practice due to relocating to a different area, but I wanted to express my appreciation for the outstanding care I received and to extend my thanks to the clinical team.

Prescription ordering system needs improvement

The ordering system could be improved. On multiple occasions, orders have not been properly entered into the computer system, which has resulted in me having to follow up as the pharmacy has not received them.

Long wait for appointment, wrong prescription sent

It took several weeks to secure an appointment. The consultation ended up being conducted over the phone. Subsequently, there were issues with the prescription that was sent to the pharmacy, which contained an incorrect dosage.

Phone team always gets back to you

The reception team has consistently been helpful whenever I've called in. Each time I've requested a callback, one has been provided promptly. I believe this is an excellent practice and people should understand that recent circumstances have impacted healthcare services. I haven't experienced difficulties obtaining appointments and, like any medical facility, there are waiting times involved. :)

Front office staff were friendly and efficient

Throughout my time attending this practice, I have consistently found the reception team to be welcoming and well-organised, while the clinical staff have demonstrated professionalism and approachability. I have no concerns to raise about my experiences here.

Long-term patient appreciates the friendly professionalism

I have been a patient at this practice for quite some time and remain very satisfied with my experience. The team members are approachable, maintain high professional standards, and demonstrate genuine commitment to their work. I am thoroughly pleased with the care I receive, though I do find myself confused by some of the negative feedback from other patients, as it doesn't align with what I have experienced. It is an excellent medical facility.

Reception staff were genuinely friendly and helpful

This practice deserves my complete support as an outstanding facility. The level of care I have experienced has been excellent throughout. The front desk team consistently demonstrate friendliness and professionalism, whether communicating by telephone or face-to-face.

Clean reception made the visit comfortable

I'm really surprised by the reviews for this practice. I visited the practice and the experience was very pleasant. The clinician was extremely professional and compassionate. The reception area was clean and tidy. As someone who really dislikes visiting the GP, I have to say this practice made it very comfortable and easy for me. Would recommend this practice to anyone! Thanks again.

Couldn't understand the doctor during appointment

I have been with this practice for many years and seldom need to visit, but when I do it tends to be problematic. My most recent appointment was particularly disappointing. I found communication difficult during the consultation, and felt that the responsibility for this was placed on me rather than being addressed constructively. This was not an isolated incident, as a family member reported a similar experience. I have since moved to another practice and have found the care to be significantly better. I would not feel comfortable recommending this practice to others.

Staff were friendly and helpful

Excellent team members

Refused prescription, had to go elsewhere

Absolutely terrible experience!! Refused to provide a medication that my healthcare provider recommended I needed and I had to travel a considerable distance to obtain it!! The medical staff were dismissive and made me feel judged for my health concerns.. switched to a different practice which has proven to be significantly better

Poor communication and long investigation delays

The practice's rating appears to reflect my experience. I found that investigations seemed to take longer than expected, and I felt the treatment I received during my visits could have been better. I would consider looking for alternative healthcare provision.

Felt judged rather than supported with children

The clinician's demeanor was quite dismissive when I brought two children to the appointment, and there were repeated comments about one of the children being disruptive. (The child was only a toddler)

Long waiting list for routine appointments

The waiting time to secure an appointment is extremely lengthy. Having to wait several weeks for a standard appointment is frustrating and disappointing. Would not recommend based on this experience.

Phone system needs serious improvement

The telephone system appears to need improvement, and when concerns are raised, there seems to be a tendency to place responsibility back on the patient rather than addressing the issue constructively.

Staff listened and supported my mental health

The team here are consistently pleasant and supportive. I've experienced various challenges with my mental health over time, and they have provided valuable assistance throughout my journey.

Receptionist was dismissive and unhelpful

The service was disappointing. The receptionist came across as dismissive and condescending in their manner of speaking.