The Bridges Medical Practice
Average! (44 reviews)
Average! (44 reviews)
Patient feedback reflects a mixed experience across the practice, with notable variation in service quality. Positive comments consistently highlight the professionalism and compassion of clinical staff, the welcoming demeanor of reception teams, and the accessibility of care for patients with ongoing health needs. Several patients report satisfaction with appointment availability and continuity of care, particularly those receiving regular monitoring. However, a substantial proportion of feedback raises concerns about appointment waiting times, with some patients reporting delays of several weeks for routine bookings. Communication difficulties during consultations feature prominently in negative reviews, with some patients describing interactions as dismissive or lacking thoroughness. Reception team conduct has been cited as problematic in multiple instances, including concerns about responsiveness and courtesy during phone contact.
Operational issues emerge as a recurring theme, including booking system errors, prescription processing errors with incorrect dosages, and problems with the online cancellation system. Several patients report unresponsive complaint handling, with delayed or absent responses to formal concerns raised with management. A smaller number of reviews describe experiences where clinical decision-making appeared to prioritize standardized protocols over individualized assessment, or where patients felt their concerns were not adequately addressed.
Despite these challenges, many patients express genuine appreciation for the care received, particularly those with complex or ongoing health needs. The practice appears to deliver strong clinical care in many instances, though service consistency varies considerably across different patient interactions and departments. The feedback suggests that while the practice has significant strengths in clinical expertise and patient support, improvements in appointment access, communication consistency, and complaint responsiveness would enhance the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
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Patient feedback reflects a mixed experience across the practice, with notable variation in service quality. Positive comments consistently highlight the professionalism and compassion of clinical staff, the welcoming demeanor of reception teams, and the accessibility of care for patients with ongoing health needs. Several patients report satisfaction with appointment availability and continuity of care, particularly those receiving regular monitoring. However, a substantial proportion of feedback raises concerns about appointment waiting times, with some patients reporting delays of several weeks for routine bookings. Communication difficulties during consultations feature prominently in negative reviews, with some patients describing interactions as dismissive or lacking thoroughness. Reception team conduct has been cited as problematic in multiple instances, including concerns about responsiveness and courtesy during phone contact.
Operational issues emerge as a recurring theme, including booking system errors, prescription processing errors with incorrect dosages, and problems with the online cancellation system. Several patients report unresponsive complaint handling, with delayed or absent responses to formal concerns raised with management. A smaller number of reviews describe experiences where clinical decision-making appeared to prioritize standardized protocols over individualized assessment, or where patients felt their concerns were not adequately addressed.
Despite these challenges, many patients express genuine appreciation for the care received, particularly those with complex or ongoing health needs. The practice appears to deliver strong clinical care in many instances, though service consistency varies considerably across different patient interactions and departments. The feedback suggests that while the practice has significant strengths in clinical expertise and patient support, improvements in appointment access, communication consistency, and complaint responsiveness would enhance the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Deborah B.
7 years ago
Bad!
Appointment booking system lost my details
I arranged an appointment by phone more than a month in advance. Upon arrival, the practice could not locate my booking in their system, which led to questioning whether I had actually made one. I questioned why I would have travelled there at that specific time if I hadn't booked. This is not the first occasion I have experienced difficulties with this practice. I feel the service does not warrant a positive rating, though I was required to provide one in order to submit this feedback. I believe the receptionist's approach requires review, particularly given that the error appears to have been on the practice's side. Overall, I found the experience disappointing.
Colin B.
7 years ago
Bad!
Couldn't get through on the phone line
Not worth the effort attempting to use this service. Online resources prove far more helpful and effective.
Robert N.
8 years ago
Bad!
Felt rushed and not properly listened to
The clinical staff member's approach to the consultation lacked thoroughness, with attention appearing focused on administrative systems rather than fully addressing the patient's concerns. Additionally, there were concerns regarding how reception team members interacted with certain patients. I would encourage prospective patients to carefully consider whether this practice meets their expectations before registering.
John G.
9 years ago
Great!
Efficient booking and friendly reception staff
Excellent