The Broadway Medical Practice

Inconsistent care and gatekeeping at reception

My time at this medical practice has been somewhat variable. There are certainly some encouraging aspects, though there are also matters that could be enhanced. On the positive side, several practitioners here demonstrate genuine attentiveness and compassion. They make an effort to hear what you have to say and offer appropriate advice. That said, the variability in the standard of care is troubling, and I've had interactions with some practitioners who seemed dismissive of my concerns, which has made me hesitant about booking appointments with certain individuals or seeking care when needed. I have also encountered what felt like restrictive gatekeeping behaviour from the reception team.

Helpful and consistent care over time

Have been attending this practice for a couple of years now. The staff have consistently been helpful and I've had a positive experience overall 👍🏻

Receptionists made the whole experience feel welcoming

A wonderful practice with attentive front desk staff, well-informed clinical team members, and genuinely compassionate and empathetic medical professionals.

Booking to appointment was quick and smooth

The appointment booking process was straightforward and quick, with minimal wait time before being seen by a healthcare professional.

Hard to book appointments but staff are friendly

The team here are welcoming and approachable. The main difficulty is that available appointments tend to be quite far in advance. It may be worth calling early in the day to inquire about any last-minute openings.

Different GP made all the difference

I have been seeing a different GP at the practice and have found them to be absolutely wonderful.

Friendly staff made me recommend them to friends

The team here were very welcoming and approachable, and I have suggested to friends that they consider registering with this practice. I appreciate the service provided.

Friendly staff made the difference

Always welcoming and supportive. Thank you for everything you have offered throughout the challenging period.

Dismissed concerns about son's health complications

My son required assistance, but after being asked not to contact our previous practice, we transferred here. The clinician at our new practice assured us that complications would not occur, while another clinician indicated that the medication prescribed had been appropriate, attributing the situation to anxiety. We had been with both practices for an extended period. It felt unnecessary to be treated this way during such a challenging time.

Friendly staff made me feel welcome

The practice offers a welcoming atmosphere with approachable clinicians and excellent service. The team members consistently demonstrate politeness and friendliness in their interactions.

Helpful staff couldn't make up for dismissive consultation

The clinical staff and nursing team are fantastic and deserve better compensation. However, my experience with one particular clinician was disappointing, as the consultation felt impersonal and mechanical rather than engaging and attentive.

Helpful staff who take time to explain

The practice consistently provides prompt appointments and clear explanations of health matters. The team members are invariably supportive and accommodating.