The Brooke Surgery

Phone queues make appointments nearly impossible

This practice has significantly declined from its previously strong reputation and is now poorly run. There are frequent errors in their service, phone lines are consistently difficult to reach with lengthy wait times, and accountability is lacking when issues occur. Complaints submitted to management have gone unaddressed for several months without response. The appointment triage system relies on a messaging platform that raises concerns about data privacy and how personal health information may be used by third parties. I have since moved to another provider where I am much more satisfied with the care and service received.

Helpful and easy to talk to

Excellent healthcare provider.

Friendly reception staff made booking straightforward

Excellent medical facility! This practice demonstrates the standards that should be aspired to by healthcare providers across the region and beyond.

Quick appointment and felt truly understood

Excellent swift experience, much appreciated for the compassionate approach shown.

Easy to book appointments and friendly service

Excellent healthcare provider with convenient accessibility and straightforward booking procedures.

Friendly reception made the visit pleasant

Excellent experience

Reception staff made me feel genuinely supported

I have experienced several health concerns over the past year and have consistently received supportive and attentive care from all staff members at the practice in Hyde. I would certainly suggest this practice to anyone considering a change in healthcare provider, as you can expect to be well looked after.

Same-day response times made all the difference

This practice has consistently provided outstanding care throughout my time as a patient. I have consistently experienced high-quality treatment across all interactions. Appointment availability is typically prompt, with the practice thoughtfully managing scheduling based on individual circumstances. Those indicating non-urgent needs are accommodated while ensuring those requiring more immediate attention receive priority. I have felt genuinely supported and understood during my visits, with my healthcare concerns being properly addressed. The team members demonstrate professionalism, warmth, and genuine approachability. Having previously attended two other practices before joining this one six years ago, I find this practice notably superior in how efficiently it manages its appointment system and overall operations. I would confidently recommend this practice to anyone seeking quality healthcare.

Long-term patient appreciates staff effort

I have been a patient at this practice for more than three decades and have consistently been able to access the care I require without significant difficulty. I recognise that managing a large patient population presents genuine challenges in meeting everyone's needs. The team makes genuine efforts to maintain efficient operations, and I appreciate that I am one of many patients requiring attention. I endeavour to be understanding of the pressures the staff face.

Quick responses through the messaging service

The messaging service provides prompt replies and directs you to the appropriate department or professional.

Staff were efficient and genuinely helpful

The team demonstrated promptness and provided useful assistance.

Friendly reception made the visit pleasant

Outstanding care, much appreciated

Reception staff could've explained the referral process better

Absolutely a nightmare experience. This is my fifth appointment regarding my ongoing health concerns, and I continue to be disappointed. During my visits, I see various healthcare practitioners who ask about my symptoms and then seem to rely on searching for information to provide guidance. Each time I'm told that a referral to hospital has been made, but after several months pass, nothing progresses or changes. It feels like the same frustrating cycle repeating itself.

Friendly reception made the visit pleasant

Excellent experience

Simple app and genuinely listens to feedback

In the past, many general practices have offered applications that were difficult to navigate, requiring multiple logins and identity verification across various platforms. However, this practice has implemented a notably straightforward and user-friendly system that streamlines the process considerably. Responses are provided promptly, and the team demonstrates genuine attentiveness not only to health concerns but also to feedback regarding their service delivery itself.

Efficient appointment booking and quick service

Excellent service, highly organised and streamlined.

Easy booking system and prompt replies

The appointment system proved straightforward to navigate and the practice responded promptly to enquiries.

Professional service with quick appointment booking

Highly competent and well-organised care experience

Call system repeatedly fails to connect

The telephone appointment system is unreliable and I've been disconnected several times after lengthy waits in the queue. Messages sent through alternative communication channels go unanswered, and I've lost confidence in using this practice. I've experienced repeated problems following medication reviews where prescriptions were stated as issued but were not available at the pharmacy when I attended. This has resulted in me needing to seek urgent medication through alternative NHS services on multiple occasions. I've also submitted formal complaints to the practice management team without receiving any response. I find the overall service to be deeply unsatisfactory.

Quick response and timely appointment

Outstanding and prompt assessment that was delivered within the expected timeframe.