Patient Experience Summary

Patient feedback reflects a mixed experience at the practice, with significant variation in satisfaction levels. Positive feedback consistently highlights responsive communication through online booking systems and messaging platforms, with many patients reporting same-day appointment access and prompt replies to enquiries. Reception staff are frequently praised for friendliness and professionalism, while clinical teams are noted for their attentiveness and supportive approach to care.

However, notable challenges emerge across multiple reviews. Patients report persistent difficulties contacting the practice by phone, with long wait times and system accessibility issues. Appointment scheduling remains problematic for some, with complaints about limited availability and the need to navigate multiple platforms. Prescription processing delays and referral handling issues appear as recurring concerns, with some patients experiencing significant waits for specialist appointments or unclear communication about referral status.

The introduction of new digital communication systems has generated mixed reactions. While many appreciate the convenience of WhatsApp and online messaging for faster responses, others find these systems complicated or prefer traditional phone contact. Technical issues with booking systems and inconsistent staff availability continue to impact patient experience. Overall, the practice demonstrates strengths in responsiveness and clinical care quality, but operational challenges around access, communication clarity, and system reliability require attention to meet all patient needs effectively.

Appointment

69.87 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

71.18 %
Great

Respect

72.56 %
Great

Seen on time

70.23 %
Great

Filter

A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Average
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good practice

The HCA who I seen was very knowledgeable. Caring and very respestable but also was very approcable.

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great Practice

Helpful, Friendly, always able to speak to someone for information and assistance.

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Very Kind Practice

I recently visited for a Double appointment and was treated with understanding and kindness by both practitioners

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

A Very kind practice

I recently visited the practice for a Double appointment and was very pleased to feel completely understood and listened to by both practitioners.

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PT

Paul T. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

Great service from GP and all staff who work there can't fault the service

More Info
RC

Robert C. 8 months ago

Rating

Great!

  • Appointment

    Great
  • Reception

    Great
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Great
  • Seen On Time

    Average

Good service

satisfied with the prompt action I get

More Info
TH

Timothy H. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Friendy practice

I went into the Brooke and only had to wait a short time . I used the automated appointment machine to book in which saved time. I was seen by a very nice nurse practitioner who dealt with my medical problem excellently and she was very friendly . Ive not been to Brooke often but whenever I have I been treated really well.

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CB

Christine B. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

I have been with your practice now for nearly a year, I have never felt so cared for, fantastic practice. I have recommended my adult children & their families

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TH

Trevor H. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Brilliant practice

Cannot fault the GP's or the staff very prompt and professional

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice and staff

Great practice, every member of staff take time to assist you with your needs, WhatsApp chat system is very helpful in getting you the right care that you need. The practice has improved greatly over the last few years. Although It was already a good practice to begin with. My rating is 10/10

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good practice.

Seen to same day as I called them so very pleased.

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Very good practice.

Appointment made same day as my request and given appropriate treatment.

More Info
NH

Noelle H. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Excellent!

Brooke Surgery is a very well run surgery. They are easy to contact (online) with a great system in place that works exceptionally well. The medical staff and admin team I have met and spoken to have all been brilliant and very considerate and conscientious.

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great Practice

Really pleased with the practice and all the staff . Whenever I have a health problem , the practice responds quickly, with care and efficiently , thank you.

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good practice

Always answer your queries. The watsapp is easy to use and always do respond.

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

Very good service. So five star.

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Excellent practice

Brook Surgery’s doctors and staff are very friendly and cooperative

More Info
MM

Michael M. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great service

Was seen and processed very quickly. Used the WhatsApp chat and got appointment and further tests really quickly. Very satisfied

More Info
H

Heather 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Refreshingly responsive!

Becoming a patient at Brook Surgery is the best move I've made for GP service and care. As one of their more elderly patients, I have found it easy to keep up with the use of technology to contact the surgery, cutting down wait times effectively. Their response times are amazing, respectful and caring attitudes towards patients, nothing too much trouble. Good listeners and give excellent explanations and advice. I'd recommend Brooke to anyone not receiving quality caring service from their GP surgery.

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great service

Very quick to be seen which I am so glad about because it is so hard to get an appointment at a GP nowadays the Brooke surgery never disappoints quick response from them get the appointments booked very fast and deal with the problem asap. Thank you to all the staff at the Brooke surgery they are all hard working and very helpful and kind.

More Info
PARTNER
Patient Feedback Champion

This practice actively listens to patient experiences and is committed to improving services through feedback and engagement.

Verified by GP Ratings
Practice Response Rate
4.66%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 3683312
  • The Brooke Surgery 20 Market Street Hyde Cheshire SK14 1AT

Patient Experience Summary

Patient feedback reflects a mixed experience at the practice, with significant variation in satisfaction levels. Positive feedback consistently highlights responsive communication through online booking systems and messaging platforms, with many patients reporting same-day appointment access and prompt replies to enquiries. Reception staff are frequently praised for friendliness and professionalism, while clinical teams are noted for their attentiveness and supportive approach to care.

However, notable challenges emerge across multiple reviews. Patients report persistent difficulties contacting the practice by phone, with long wait times and system accessibility issues. Appointment scheduling remains problematic for some, with complaints about limited availability and the need to navigate multiple platforms. Prescription processing delays and referral handling issues appear as recurring concerns, with some patients experiencing significant waits for specialist appointments or unclear communication about referral status.

The introduction of new digital communication systems has generated mixed reactions. While many appreciate the convenience of WhatsApp and online messaging for faster responses, others find these systems complicated or prefer traditional phone contact. Technical issues with booking systems and inconsistent staff availability continue to impact patient experience. Overall, the practice demonstrates strengths in responsiveness and clinical care quality, but operational challenges around access, communication clarity, and system reliability require attention to meet all patient needs effectively.

Appointment

69.87 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

71.18 %
Great

Respect

72.56 %
Great

Seen on time

70.23 %
Great
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