The Brooke Surgery

Fast and friendly medical communication service

Brooke surgery has significantly improved their communication approach. Their new WhatsApp system eliminates lengthy phone wait times, making patient contact seamless and convenient. I wholeheartedly endorse their updated contact method.

Terrible healthcare that left me completely frustrated

Absolutely dreadful healthcare experience. Getting a consultation with an actual physician seems completely out of the question! You're constantly redirected to medical staff like paramedics or nurses who clearly lack the expertise to provide meaningful guidance. I've made the definitive choice to transfer my medical registration to a different practice in Stockport! Steer clear of this place!

Smooth and swift healthcare booking with whatsapp

Recently feeling uneasy about WhatsApp consultation options - but after trying it out for my daughter and then myself, I was thoroughly impressed. Scheduling an appointment for my daughter was seamless, with an incredibly smooth and efficient process.

Terrible watsapp chat service ruined our healthcare experience

The WhatsApp chat is terrible; I consulted my previous general practitioner, and their communication was far superior. My family, friends, and I are completely fed up with this subpar service and are planning to switch our healthcare provider.

Terrible healthcare service that fails patients completely

This general practitioner is absolutely the most disappointing medical professional I've encountered. I've completely given up attempting to seek medical assistance when unwell because obtaining any care or treatment is an incredibly arduous process that requires constant confrontation just to receive basic services. It genuinely seems like they're deliberately avoiding patient treatment as a cost-cutting strategy. While the nursing staff are genuinely pleasant, the physicians and administrative team are shockingly unprofessional and discourteous. Their recently implemented WhatsApp system is completely dysfunctional. They outright rejected prescribing medication that I was subsequently able to easily purchase through Superdrug's online platform. Frankly, I'd strongly recommend using Superdrug's online medical service over this GP practice.

Fantastic product that exceeded my expectations

Outstanding

Quick and convenient medical consultation online

The WhatsApp medical consultation was incredibly straightforward. I received prompt assistance right away. Given the specifics of my condition, which isn't severe but requires attention, this method was absolutely ideal. The service completely exceeded my expectations.

Worst mental health support ever avoid at all costs

Completely unacceptable when it comes to psychological well-being, their response time can stretch to nearly a week even for critical matters, and the medical professionals display an incredibly critical and unsympathetic approach that ranks among the worst I've encountered.

Watts app nightmare for frustrated healthcare patient

At 44 years old, the new watts app system is absolutely terrible. Despite being tech-savvy, I'm deeply concerned about how the majority of their patients will cope. To make matters worse, their phone line is completely non-functional. Did they even consider consulting patients before removing the 'ask my GP' feature? The surgery has become a truly distressing situation. It's truly unfortunate because the staff themselves are genuinely wonderful.

Gp app disappointment and nhs connection frustration

I'm puzzled about why my GP application no longer connects with the NHS and seems to have lost the ability to request medical consultations. Can anyone explain what's happened? This is genuinely irritating and I'd appreciate some clarity on the situation.

Frustrating changes ruin my medical experience

Not satisfied at all with the updated booking process. The previous Ask My GP system was functioning perfectly. Please revert to the original Ask My GP method. Thank you.

Convenient medical help through new chatgpt service

The new chatbot service through WhatsApp helped me successfully schedule an appointment at Brooke Surgery. I was a fan of Ask my GP previously, but this new system appears to be equally effective.

Frustrating healthcare experience with unhelpful technology

Absolutely terrible customer service where you're now forced to navigate through an automated chatbot for every single interaction, whether it's scheduling an appointment or requesting medication. The receptionists seem to be relying entirely on a WhatsApp chat system, which is ridiculous considering they're physically located just meters away from the doctors' offices. To make matters worse, they're declining to process referrals and instead redirecting patients to a pain clinic that is completely ineffective at providing any meaningful assistance.

Downgraded service ruins my medical communication experience

The customer support was excellent previously with the ASKMYGP platform, but now it has shifted to WhatsApp. I find this change quite unprofessional, irritating, and inefficient. The previous system was so much more user-friendly, allowing us to easily track and review past inquiries, and the overall process was smooth and rapid.

Terrible appointment system ruins patient experience

The recently introduced appointment scheduling process is absolutely dreadful. I cannot comprehend how they've managed to deteriorate an already challenging system. I dialed at 8 o'clock and waited in the queue until 9, only to be told when someone finally answered that they were completely fully booked. Truthfully, Brook Surgery was previously considered one of the finest medical practices, but with this new appointment approach, it's utterly shocking. It's become a complete mockery. If this situation persists, more patients will become frustrated and start seeking alternative healthcare providers.

Reliable medical support with great care

Excellent medical team that's readily available and responsive to inquiries. They provide top-notch service that I can wholeheartedly endorse to anyone seeking surgical care.

Convenient medical communication through whats app

Utilized the recent WhatsApp messaging feature to reach out to the medical practice about a brief inquiry. They replied promptly. The whole process was incredibly straightforward and user-friendly 👍

Excellent care and convenient medical experience

I'm extremely pleased with the medical staff's helpfulness and professional approach. They accommodated my scheduling needs perfectly. The new facility is impressively designed and well-organized.

Gp request process was confusing and frustrating

Initially, I registered with the surgery and submitted a request to a GP, which seemed to be approved. At first, the process felt somewhat complicated, though that might just be my perception. Nonetheless, this method is far more convenient than endlessly waiting on the phone or sending messages through the old GP system. Kudos to the team. Update — Despite believing my request was granted, I was mistaken and still needed to phone for an appointment, even after receiving a response about requiring an annual review. Today's appointment was with a Paramedic, not a doctor. While she appeared pleasant, the entire consultation was utterly futile. I explained my concerns, and her primary response was, "What do you want me to do today?" She mentioned blood tests, which I assumed would be conducted immediately. I attempted to discuss combining my upcoming hospital follow-up test with today's appointment, but she did nothing. No blood pressure check, no blood tests - she merely instructed me to ensure comprehensive testing on Wednesday. I'm thoroughly frustrated by this pointless appointment. I cannot recall my last proper doctor consultation. In my opinion, Paramedics should remain focused on ambulance work. The surgery's quality has significantly deteriorated since I joined 3-4 years ago, and I am deeply disappointed and angry about today's experience.

Amazing tech support that truly delivers

Exceptional customer support with rapid communication - absolutely thrilled with the updated setup!