The Brooke Surgery

Good Practice

Extremely painful Right hand . On this occasion I felt should have been S/B a Dr. Spoke with PA who prescribed pain relief , pain relief gel, Referral to MSK which took approx 4 weeks. Had to go to Walk in Centre. Dr said he would inform My GP re sorting out xray, bloods etc I was worried I had septic Arthritis. On this occasion I felt let down until I eventually saw Dr Malik. She was great on the Ball with prompt care to refer me to A/E where I was assured it was not Septic Arthritis but a Flare up from Arthritis in my hand. Was told I was referred to MSK for help with advice & possible Exercises for my hand as being Right handed affected my ability to do anything to look after myself ADL/s & everything that I needed to use my right hand for. I am 72 yrs old. Am still waiting on the Msk but its to late now . It appears The Brooke Surgery is short staffed but on the whole a good practice & all the staff are kind , & helpful as best they can .

Great practice

My appointment was quite timely. Only 10 minute wait and blood test done painlessly

The best GP practice around !

Having lived in different areas of Greater Manchester and experienced many GP surgeries, we moved to Hyde in 2023 and registered with the Brooke Surgery. Since becoming patients of the Brooke Surgery, we have nothing but praise for all the staff, (doctors, clinicians, nurses and administration staff) for all our healthcare needs.

Blood test

Blood tests taken quickly and efficiently. Follow up phone consultation didn't explain anything regarding iron deficiency. And whether it is still an issue from 12 months previously. I went for several tests but no information since.

Very good practice service

I usually contact The Brooke Surgery online and now using WhatsApp chat box. This really works for me as easy, clear, consistent with a quick turnaround. I really find this great and the team at the surgery are always professional, friendly and respectful

Great practice very efficient and caring

Very efficient and caring

Good health centre

Efficient and well organised practice

Good practice.

Dealt with reasonable welland on time.

Friendly practice

All staff are super friendly and go out of the way help should you be struggling with anything

Good practice

I always find all personal helpful and friendly.

Great practice

well run , good staff , great service

Great job 👏

Very good staffs and great professionalism

Im fairly sure their reviews are bought!

Do Not Trust this surgery!! They do not care about you! They cant even complete repeat prescription requests! They fail in basic care management! They fail to care! I have been with this surgery a year now and today is my last day! Do not do as i did and believe the positive reviews. Instead look for the real reports of actual care not just poisitive ones pushed to the top!

Fabulous practice

The Brooke Surgery deserves huge credit for their improvements. The new appointment system is excellent. I get seen much faster and by the right specialist immediately. It's obvious they took patient concerns to heart and made positive changes. Excellent efficiency and superb care from the whole team.

Terrible service

So disappointed in the service given by Rezwana Akhtar today. Reception staff are super helpful, respectful and understanding. However this cannot be said for Rezwana. Rezwana does not appear to be trained in communication with people with autism in my opinion. Rude, did not listen, did not read my history, kept interrupting, so much so that I had to disconnect the call which also led to a severe meltdown. So, so disappointed in the service. If you have autism, do not join brooke surgery.

Exceptional healthcare with compassionate and skilled professionals

Brooke Surgery stands out as a top-tier medical practice, excelling in patient support, medical treatment, and professional guidance. Their team comprises highly skilled and knowledgeable healthcare and administrative professionals who consistently deliver exceptional service.

Quick and convenient medical support online

Discovered the "Chat Doc" WhatsApp link provides a convenient method for reaching out to physicians at Brooke Surgery Hyde. Prompt and efficient communication.

Frustrating decline in patient care and communication

I've been a patient at Brooke Surgery for several years, and they were previously excellent at scheduling appointments, particularly for children. However, over the past year, their service has significantly deteriorated. Communication is now challenging, with everything routed through Chatdoc. When trying to follow up on my daughter's blood test results, I'm receiving cryptic messages indicating we need to discuss the findings, yet the earliest available telephone consultation is nearly two weeks out.

Exceptional care and compassion from amazing claire

I cannot emphasize enough how exceptional this medical professional is. From the initial moment of entry, you're greeted with a remarkable blend of warmth, expertise, and sincere compassion. Throughout the entire interaction, Claire demonstrates remarkable attentiveness, efficiency, and an unwavering commitment to patient welfare. A particular highlight is Claire Daly, who is absolutely extraordinary. She seamlessly blends remarkable medical knowledge with an incredibly approachable and empathetic demeanor that instantly helps patients feel comfortable. Claire meticulously listens, provides crystal-clear explanations, and ensures every patient feels completely supported and genuinely understood. Her remarkable precision, comprehensive approach, and profound kindness distinguish her not just as a consummate professional, but as someone with a profound dedication to human care. It's uncommon to encounter a medical practice where staff so masterfully combine top-tier professional standards with such deep empathy and commitment. With Claire at the helm, this practice epitomizes excellence in patient care. I unreservedly recommend this practice to anyone seeking outstanding medical treatment and a team that consistently surpasses expectations. Thank you Claire, I am truly grateful for your assistance. Warmest regards. Andrew W

Disappointing decline from great covid-era healthcare service

I've been a patient here for a long time. Throughout the pandemic, they implemented an incredible platform called AskmyGP where you could complete a straightforward form, and it was practically certain that a healthcare professional would reach out to you the same day for issues manageable via telephone. Currently, they've transitioned to a terrible automated chat system on WhatsApp, and if you're fortunate, you might secure a phone consultation within seven days. I absolutely cannot endorse this practice any longer and will be actively seeking alternative medical providers.