The Brooke Surgery

Terrible service and unreliable medication delivery

Consistently experiencing delays in medication delivery!

Terrible service and staff ruined my experience

Their recently implemented reservation platform is utterly appalling! The newly hired front desk personnel display an incredibly discourteous demeanor. I strongly recommend they consider pursuing different career opportunities!

Quick and efficient medical consultation service

Significantly more convenient than being stuck on hold. The questionnaire requires multiple responses to expedite the process, but ultimately it's a time-saver that provides physicians with essential details!

Quick and professional service that exceeded expectations

Truly top-notch assistance that delivers rapid outcomes. I'd gladly suggest this to absolutely everyone.

Exceptional care at a surprisingly welcoming hospital

A fantastic visit. Compared to my previous encounter at Ket Gen Hospital just weeks ago, this was completely different. The staff were highly competent, the facility was immaculate, and the atmosphere was welcoming - it genuinely resembled a top-tier private medical center!

Excellent care and quick online medical support

I'm thoroughly delighted with the exceptional care provided by the entire team at Brooke Surgery. The AskMyGp platform stands out as an incredibly convenient resource, offering prompt and efficient communication. My sincere appreciation goes out to all the staff members for their outstanding support.

Simple and powerful mobile solution

Straightforward, simple, and highly functional tool that gets the job done with minimal effort.

Exceptional nurse made my medical visit stress-free

Today I met with Nurse Shirley, and she was incredibly compassionate, warm, and comforting. Her demeanor instantly put me at ease, and I felt completely relaxed during our appointment. She is truly a remarkable professional and a tremendous value to the healthcare team. My sincere gratitude goes out to her.

Terrible medical experience with incompetent physician associates

My surgical experience has been deeply disappointing due to physician associates who appear incompetent and uninformed. It feels increasingly challenging to communicate with actual doctors nowadays. This sentiment is shared not just by me, but also by my relatives. Previously, the service was excellent when using ASKMYGP, but now they've switched to WhatsApp. I find this transition unprofessional, frustrating, and inefficient, especially considering how user-friendly and streamlined the previous platform was, where we could easily track and review past requests with remarkable convenience and speed.

Quick service and smooth first-time experience

Quick and straightforward setup, with customer support getting back to me in less than an hour.

Exceptional care and compassionate medical professionals

Exceptional care provided by an outstanding surgical team. From the moment I arrived, the staff was professional, attentive, and made me feel completely at ease. The surgeons were highly skilled and explained everything clearly. The entire experience was top-notch, and I couldn't be more satisfied with the medical treatment I received.

Fantastic care from a top-notch medical team

Superb service provided by The Brooke surgery, I have absolute trust in their care for both myself and my spouse. The doctors and personnel are top-notch, and they address any concerns we encounter without delay! Truly remarkable and I wholeheartedly endorse them, just ask my GP.... John Yonge was outstanding, Gary Robinson (Hyde)

Prescription chaos strikes again with poor communication

I'm utterly exasperated and let down. After submitting a prescription request more than seven days ago, I discovered at the pharmacy that no documentation had been received from my doctor. This recurring issue has become a persistent problem every single time I seek a prescription. The pharmacy staff are evidently negligent in their responsibilities. There's a total absence of effective communication and proactive follow-through, leaving me constantly having to track down and resolve matters that should be managed seamlessly. The level of service is entirely unacceptable and deeply frustrating.

Friendly and efficient customer support team

Exceptional customer support

Terrible service and zero compassion for patients

Misleading marketing tactics lure patients with claims of superior healthcare, but the reality falls far short. I've experienced nothing but frustration when attempting to obtain medication for my children's psoriasis. Emails go unanswered, and the staff display a complete lack of compassion, failing to address complaints adequately. Despite leaving my long-standing GP practice, I'm rapidly losing confidence in this healthcare provider. I cannot in good conscience suggest this medical center to anyone seeking reliable care.

Apalling Practice

I’ve been with The Brooke Surgery for 12 months and sadly, my experience has been consistently poor. The practice seems overstretched, making it virtually impossible to see a GP. I had a urine sample go missing after being told twice it was sent to the lab — it wasn’t. As a menopausal woman, the level of care I’ve received has been especially poor. I felt so let down by the lack of support that I had no choice but to pay for a private menopause specialist. I currently nee help for a UTI, I was told I wouldn’t be seen at the surgery and was referred to a pharmacy instead who I’m still waiting to hear back from. To dismiss this kind of issue as a “minor ailment” shows a real lack of understanding. If you're in constant pain, have a temperature, and need to take time off work, which not everyone can afford it doesn’t feel minor at all. The lack of consideration for women's health is incredibly disappointing. Based on my experience, I would not recommend this practice. Their self-promotion does not reflect the level of care they actually provide. I’ll be looking for a new GP surgery that takes women’s health seriously and offers a basic standard of accessible care.

Friendly and efficient customer support

Exceptional customer support

Frustratingly slow and not worth the wait

The recently implemented system performed sluggishly and suffered from significant performance lag.

Great healthcare and friendly staff at brooke surgery

I switched to the Brooke surgery after experiencing poor treatment from my previous healthcare provider, and I'm thoroughly impressed. They've been incredibly supportive, competent, and their service is outstanding. I can get same-day phone consultations, with prescriptions immediately sent to my preferred pharmacy. Booking appointments with my GP is straightforward and convenient, and getting blood tests scheduled is quick and efficient. The staff are welcoming, helpful, and go above and beyond to assist patients. Despite living outside their typical catchment area, I've found this surgery to be significantly superior to my previous local practice.

Terrible service with inconvenient and limited hours

Completely worthless service, operating a mere 4-hour window from 7am to 11am, Monday through Friday only. They advise against emergency room visits, yet leave patients with absolutely no alternative options...