The Brooke Surgery
Great! (262 reviews)
Great! (262 reviews)
Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.
The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.
The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Nina S.
one year ago
Excellent!
Prompt and efficient care at The Brooke Surgery
The Brooke Surgery's swift response to my concern left me thoroughly impressed. Their handling of my needs and information processing was remarkably efficient. I found their online system to be well-designed and user-friendly. It's reassuring to feel that my health is as much a priority to them as it is to me. I'm genuinely grateful for their exceptional service.
Catherine 2 years ago
Poor!
Appointment
BadReception
PoorCleanliness
ExcellentCare
PoorRespect
PoorSeen On Time
BadAvoid signing with surgery at all costs
Absolutely appalled no wonder A&E is full, you can’t get an appointment if you call the ACTUAL surgery it has to be done through ask my GP, then it’s hit and miss if you get a call back was told maybe on the day you ask, maybe the next day and “we can’t answer that question” why is everything back to normal after Covid except Doctors surgery? And they want Marie money for what? When you do get a call back it’s not a doctor it’s a trainee, nurse or Paramedic, if your moving to Hyde and need a Doctors avoid Brooke Surgery