The Brooke Surgery

Exceptional care at brooke surgery every time

The surgical team at Brooke demonstrates exceptional patient care. My loved ones and I consistently experience swift scheduling and find that our individual needs and wishes are carefully considered and addressed with remarkable responsiveness.

Terrible service and long wait times for patients

Their service has deteriorated completely. They discontinued askmygp, implemented a new system that forces you to consult pharmacists, and now have a call queue stretching to 2 hours. Calling it embarrassing would be an understatement.

Convenient healthcare that truly listens and helps

Superb support and seamless connection to a medical professional for addressing health issues. The communication channels are outstanding, making the entire process incredibly user-friendly and straightforward.

Exceptional healthcare service beyond my expectations

The Brooke Surgery is truly exceptional. Their staff demonstrate remarkable efficiency and compassion, with doctors responding to patient inquiries promptly - often within just a few hours. When hospital referrals are needed, they are processed swiftly, and diagnostic appointments like MRIs and CT scans are scheduled quickly, typically within weeks. Their pediatric care is particularly impressive, with same-day consultations for children. This medical practice represents an ideal healthcare experience that exceeds all expectations.

Smooth and professional medical care

An impressively streamlined healthcare experience at The Brooke Surgery, characterized by swift and effective medical attention.

Fantastic product exceeded all my expectations

Completely satisfied with the experience

Fantastic customer support exceeded my expectations

Exceptional customer support

Smooth transaction with helpful seller

Appreciate it, thanks a lot

Fast service that exceeded my expectations

Extremely rapid and streamlined

Compassionate care from a top-notch nurse practitioner

Exceptional care provided by the Nurse Practitioner at Brooke Surgery. Their approach was incredibly comforting and helped alleviate my anxiety.

Friendly service with lightning-fast efficiency

The employees are friendly, greeting customers warmly and providing prompt, efficient service.

Terrible service and unhelpful staff at brooke surgery

If you visit Brooke surgery, be prepared for a frustrating experience. You'll spend your time filling out forms and then endlessly waiting. The reception staff sit idly behind their desks and computers, showing minimal concern. Their service is far from satisfactory, and the situation could potentially deteriorate quickly. During my visit today, I attempted to address an urgent matter, explaining everything in detail to the staff member. However, they appeared completely disinterested and unengaged. Despite being a long-time patient at this surgery, I've noticed the recent changes are decidedly negative. The overall quality of care and attention has significantly declined, making the entire experience thoroughly unsatisfactory.

Exceptional care at its finest

Exceptional medical professionals and support team

Disappointing decline in medical care quality

Once a top-notch medical facility, this surgery has significantly deteriorated since the onset of COVID-19 in 2020. I can no longer endorse their services with confidence.

Smooth sailing through a top-notch medical experience

Highly competent and meticulously coordinated medical procedure.

Compassionate doctors changed my healthcare experience forever

Absolutely no complaints about this medical practice. The physicians here genuinely prioritize patient well-being. If you're dissatisfied with your current healthcare providers and are in the vicinity, I strongly recommend switching immediately. I deeply regret not making this change much earlier in my life.

Excellent medical care with friendly and responsive staff

The surgical procedure itself was excellent. The personnel were incredibly supportive and responsive. They consistently addressed inquiries with impressive speed. Heartfelt appreciation goes out to the entire team. 💕

Helpful staff but unresolved technical issue

Top-notch customer support, yet the underlying issue remains unresolved.

Fast and efficient medical support online

Exceptional support from the start. The team has been incredibly prompt in their communication, to the point where even my doctor was impressed by the rapid turnaround in replies.

Brooke surgery fails at basic healthcare needs

I used to proudly tell everyone about the exceptional service at Brooke surgery, but that's no longer the case. Attempting to contact them by phone is an exercise in frustration, and their online request system is only accessible at specific, unpredictable times, often not functioning even when claimed to be open. The inconsistent medical staff rotation means I never see the same doctor, and instead encounter junior personnel who seem inexperienced and come across as patronizing. A consultant referral I was promised in June didn't actually get processed until I followed up in September, and the clinician initially quoted a 19-week wait. Upon further investigation with the hospital, I discovered the actual wait is 40 weeks, with no clear explanation for the discrepancy or the initial 10-week delay in sending the referral. This means I'm left managing my health issues for nearly a year before potentially seeing a relevant specialist. I'm actively seeking to transfer to a different GP practice as soon as possible.