The Brooke Surgery

Shocking negligence puts child's health at risk

Updated Review: 25/03/2025 . . . I previously praised The Brooke Surgery, but in the last 24 hours, I experienced a shocking incident that could have seriously harmed my 9-year-old son. He developed croup-like symptoms, and after his condition worsened, we decided to go to Stepping Hill Hospital. Just before reaching A&E, we received a call redirecting us to their facility, with assurances they could treat him and had dexamethasone available. Upon arrival, we waited while six other patients were seen. The paramedic acknowledged his croup but claimed they couldn't help, as they don't carry dexamethasone, forcing us to return to A&E. At A&E, he was quickly treated with dexamethasone and released after four hours. The next morning, his cough persisted. Despite using his blue inhaler for his severe asthma, his condition deteriorated. I requested a GP consultation, and they suggested a paramedic visit. We arrived at the surgery at 11:20, experiencing check-in difficulties. The receptionist then claimed we missed our appointment and refused to see my son, despite his complex medical history involving previous unresponsive episodes, severe asthma, and recurrent croup. My previous high regard for The Brooke Surgery has completely vanished. Refusing to see a 9-year-old child with significant health concerns is not just unacceptable—it's dangerous. I contacted PALS, who confirmed the surgery failed its duty of care. I've since filed a complaint and registered with a new doctor, as has my nurse daughter, whom I had previously encouraged to join this practice. The lack of communication, apparent indifference to a child's health, and complete disregard for patient welfare are utterly unacceptable. Children's health should never be compromised by administrative rigidity or bureaucratic procedures.

Terrible service and doctors have disappeared completely

Once a stellar medical practice with exceptional physicians, now it's a shell of its former self! Their digital platform perpetually malfunctions, and they appear overwhelmed yet continue expanding. It's utterly unacceptable when scheduling an appointment for a young child becomes impossible, and the front desk staff advise calling emergency services mid-morning. We're thrilled to have relocated and bid farewell to this subpar healthcare provider. I cannot emphasize enough how strongly I discourage anyone from seeking treatment at this clinic.

Fantastic medical care with quick and caring service

The medical team and office personnel have been incredibly supportive and accommodating. I'm genuinely amazed by the swift response time and thoroughness of the examination.

Reliable healthcare with quick response from gp

Consistently pleased with my general practitioner's responsiveness; whenever I reach out, I receive a telephone consultation on the same day. Much appreciation.

Speedy online consultation with helpful gp team

Reached out to the medical practice through the Ask My GP platform in the morning and secured a consultation later that same day - impressively swift response and excellent service

Quick and compassionate healthcare service

Superb customer care - I submitted my request early morning at 8:30, received a callback by 9:30, and was consulted with a skilled Advanced Nurse Practitioner at 1:15pm. The healthcare professional was incredibly compassionate, attentive to my concerns, and created a comfortable environment for our consultation. Truly outstanding service.

Exceptional healthcare that truly listens and cares

I consider myself incredibly fortunate to receive care at this medical facility. The attentive approach, where my concerns are heard and addressed swiftly and effectively, creates a sense of genuine importance and respect for my health. The practice's streamlined processes offer rapid reassurance about medical issues. I've been thoroughly impressed by the exceptional level of care I've experienced. The 'Ask my GP' application is truly outstanding. I enthusiastically endorse this surgery to my entire social circle and relatives.

Efficient and supportive GP surgery experience

I've crafted a unique version of the review while maintaining its positive sentiment: The medical practice here is truly exceptional. Their online consultation platform is incredibly user-friendly, and the staff's responsiveness is remarkably swift. I'm thoroughly impressed by how attentively they addressed my concerns, providing invaluable assistance and reassurance. Their top-notch care, especially during these trying times, sets a new standard for healthcare services.

Exceptional care and welcoming atmosphere

My experience at this medical practice has been exceptional, surpassing the care I received from my former general practitioner. The entire team, from the welcoming receptionists to the attentive doctors, has consistently demonstrated helpfulness and warmth. Thus far, my interactions with this healthcare provider have been nothing short of positive and satisfying.

Efficient care abroad: Quick stitch removal

I recently underwent a surgical procedure while traveling overseas and required suture removal. Upon contacting the clinic, I was promptly scheduled for an appointment. The nurse practitioner who attended to me exhibited exceptional kindness and demonstrated a gentle touch throughout the process. Their professional demeanor and skillful approach made the experience remarkably comfortable, leaving me impressed with the quality of care I received during my visit.

Receptionist's error leads to inconvenience

I had an unfortunate experience at the clinic recently. The receptionist mistakenly provided me with an incorrect container for my urine sample. To make matters worse, they insisted I return to the facility to rectify their oversight. This level of carelessness and inconvenience is unacceptable. The overall service quality was disappointing, to say the least.

Exceptional same-day surgery and staff support

I had an exceptional experience with my surgery. The staff's expertise was truly impressive, and I was fortunate to secure an appointment on the very same day. Their dedication to patient care was evident as they went above and beyond to ensure my comfort and well-being. I'm particularly grateful to Fariha Khatun for her outstanding support throughout the process. The entire team's commitment to excellence made a significant difference in my medical journey.

Neglected patient: Two years without doctor visit

I've been a patient at this practice for a full two years, and throughout that entire period, I never once had the opportunity to see an actual doctor. It's quite astonishing that in all my visits and appointments, not a single interaction with a physician occurred. The lack of direct doctor involvement in my care over such an extended timeframe was both surprising and disappointing.

Award-winning excellence at Brooke Surgery

Congratulations on clinching the prestigious national HSJ award! It's an accolade well-earned. From the moment you step into the surgery, you're greeted by exceptional service - starting with the welcoming reception staff and extending to the highly skilled doctors, healthcare assistants, and nurses. I was astounded by the swift response to my askmyGP inquiry; a doctor returned my call within a mere half-hour of submission. They efficiently arranged all necessary tests, and I received results in less than a week. There's little room for criticism at Brooke; switching to this surgery has been one of my wisest decisions, despite it not being in my immediate vicinity. I'd heard whispers of their efficiency, and in the six months since joining, I've never once regretted my choice. The level of care here is truly remarkable.

Efficient and friendly GP surgery experience

I highly recommend this GP surgery! Their responsiveness is outstanding - no need to endure long phone queues for appointments. The Ask My GP service they use is incredibly convenient; you can simply send a message, and I've consistently received same-day responses. The entire staff is exceptional, displaying remarkable friendliness and helpfulness. Their efficiency and patient-centered approach make this practice truly stand out.

Patient praises top-rated practice despite distance

I've been incredibly impressed with this medical practice, despite being an out-of-area patient. The journey is absolutely worthwhile, given their outstanding patient satisfaction ratings. What truly stands out is the exceptional reception team – their cheerful demeanor and willingness to assist are remarkable. While there's room for enhancement in communication aspects, my overall experience with this surgery has been nothing short of excellent. The quality of care and service I've received here surpasses any other practice I've encountered.

Positive experience at new surgery

As a relatively recent addition to the patient roster at this exceptional medical practice, I've been consistently impressed by the outstanding level of care and compassion demonstrated by the entire staff. Their unwavering kindness and willingness to assist have made my experiences here truly positive. I'm genuinely grateful for the warm welcome and excellent service I've received.

Prompt and efficient healthcare support

I consistently receive exceptional service from this practice. My inquiries to the GP are typically addressed on the same day, which is impressive. They even managed to arrange an urgent repeat prescription for me in a matter of hours when I needed it. I'm thoroughly impressed with their efficiency and responsiveness. Keep up the excellent work!

Convenient healthcare via Ask myGP app

I've found Ask myGP to be a game-changer for managing my health concerns. The app allows me to address various medical issues and obtain prescriptions without the hassle of in-person visits. It's a real time-saver, streamlining the entire process. What's particularly convenient is the option to receive a phone call through Ask myGP to discuss my health matters in detail. This feature has made accessing healthcare significantly more efficient and accessible for me.

Exceptional care at Brooke Surgery

Switching to The Brooke Surgery was a game-changer for me and my entire family. The staff's warmth and professionalism are truly remarkable. Despite being a relatively new patient, I've already experienced a significant improvement in my care. They promptly addressed my medication needs and conducted necessary blood work, which my previous healthcare provider had overlooked. While I'm fortunate to rarely require medical attention, it's incredibly reassuring to know that I won't be dismissed when I do need help. Their attentiveness and availability are commendable. The level of care I've received has instilled a deep sense of trust, and I wholeheartedly endorse this practice to anyone seeking top-notch medical care.