The Brooke Surgery
Great! (322 reviews)
Great! (322 reviews)
Patient feedback reflects a mixed experience at the practice, with significant variation in satisfaction levels. Positive feedback consistently highlights responsive communication through online booking systems and messaging platforms, with many patients reporting same-day appointment access and prompt replies to enquiries. Reception staff are frequently praised for friendliness and professionalism, while clinical teams are noted for their attentiveness and supportive approach to care.
However, notable challenges emerge across multiple reviews. Patients report persistent difficulties contacting the practice by phone, with long wait times and system accessibility issues. Appointment scheduling remains problematic for some, with complaints about limited availability and the need to navigate multiple platforms. Prescription processing delays and referral handling issues appear as recurring concerns, with some patients experiencing significant waits for specialist appointments or unclear communication about referral status.
The introduction of new digital communication systems has generated mixed reactions. While many appreciate the convenience of WhatsApp and online messaging for faster responses, others find these systems complicated or prefer traditional phone contact. Technical issues with booking systems and inconsistent staff availability continue to impact patient experience. Overall, the practice demonstrates strengths in responsiveness and clinical care quality, but operational challenges around access, communication clarity, and system reliability require attention to meet all patient needs effectively.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
This practice actively listens to patient experiences and is committed to improving services through feedback and engagement.
Shows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience at the practice, with significant variation in satisfaction levels. Positive feedback consistently highlights responsive communication through online booking systems and messaging platforms, with many patients reporting same-day appointment access and prompt replies to enquiries. Reception staff are frequently praised for friendliness and professionalism, while clinical teams are noted for their attentiveness and supportive approach to care.
However, notable challenges emerge across multiple reviews. Patients report persistent difficulties contacting the practice by phone, with long wait times and system accessibility issues. Appointment scheduling remains problematic for some, with complaints about limited availability and the need to navigate multiple platforms. Prescription processing delays and referral handling issues appear as recurring concerns, with some patients experiencing significant waits for specialist appointments or unclear communication about referral status.
The introduction of new digital communication systems has generated mixed reactions. While many appreciate the convenience of WhatsApp and online messaging for faster responses, others find these systems complicated or prefer traditional phone contact. Technical issues with booking systems and inconsistent staff availability continue to impact patient experience. Overall, the practice demonstrates strengths in responsiveness and clinical care quality, but operational challenges around access, communication clarity, and system reliability require attention to meet all patient needs effectively.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Nina S.
2 years ago
Excellent!
Prompt and efficient care at The Brooke Surgery
The Brooke Surgery's swift response to my concern left me thoroughly impressed. Their handling of my needs and information processing was remarkably efficient. I found their online system to be well-designed and user-friendly. It's reassuring to feel that my health is as much a priority to them as it is to me. I'm genuinely grateful for their exceptional service.
Catherine 2 years ago
Poor!
Appointment
BadReception
PoorCleanliness
ExcellentCare
PoorRespect
PoorSeen On Time
BadAvoid signing with surgery at all costs
Absolutely appalled no wonder A&E is full, you can’t get an appointment if you call the ACTUAL surgery it has to be done through ask my GP, then it’s hit and miss if you get a call back was told maybe on the day you ask, maybe the next day and “we can’t answer that question” why is everything back to normal after Covid except Doctors surgery? And they want Marie money for what? When you do get a call back it’s not a doctor it’s a trainee, nurse or Paramedic, if your moving to Hyde and need a Doctors avoid Brooke Surgery