The Brooke Surgery

Friendly reception staff made me feel welcome

Outstanding experience on each visit

Quick responses and thorough health investigations

An excellent practice that maintains a non-judgmental approach and has consistently responded promptly to my concerns. The clinical team has demonstrated genuine commitment to exploring my health matters thoroughly, and I have noticed meaningful progress since becoming a patient here.

Helpful reception staff made booking easy

The practice staff demonstrated a helpful and supportive approach.

Reassuring phone consultation saved me a trip

Extremely satisfied with the reassurance given by the advanced practice nurse. The appointment did not require an in-person visit to the clinic, which was very convenient for my circumstances.

Smooth registration process at new practice

I have recently registered with Brooke surgery and am quite satisfied so far. Since I have only just become a patient there, I will need to see how things progress over time.

Reception team always willing to help

Consistently demonstrated helpfulness and a willingness to meet my needs.

Easy to book appointments at this surgery

Excellent practice, always willing to help with any request, extremely supportive staff, and I've never experienced any difficulty booking appointments, absolutely fantastic 👏

Online booking made appointments straightforward

The service has proven to be quite beneficial and accessible. Having the ability to book appointments through the online system and receive medical consultation on the same day has been particularly valuable. The overall experience is straightforward, streamlined, and user-friendly, and I'm grateful for the assistance offered.

Quick response and nothing's a problem

Recently switched to this practice and have been really pleased with the experience. Wish the change had happened sooner. The team handles everything smoothly and responds promptly to any inquiries. Excellent service overall.

Easy to reach and get prescriptions sorted

I have received outstanding support regarding medication management and accessibility of communication with the practice.

Friendly staff who actually listen to you

An excellent medical practice that I have experienced. The staff are welcoming and competent, consistently offering their support.

Friendly reception made the visit pleasant

Excellent experience

Clear explanation of blood test results

I attended an appointment a few months back to have blood work done. The healthcare professional provided a thorough explanation of the findings and helped me comprehend what the results meant for my overall wellbeing.

Quick response from the practice

Exceptionally quick turnaround. Would strongly suggest to others.

Friendly reception made booking straightforward

Outstanding care that I have no complaints about whatsoever. I would be very happy to suggest this practice to others.

Request closed without follow-up contact needed resubmission

My inquiry was closed without receiving the promised follow-up contact, which meant I had to submit my request again. Despite this inconvenience, I remain generally satisfied with the service.

New patient booking was straightforward and simple

As a newly registered patient, I found the appointment scheduling system straightforward and user-friendly.

Reception team made me feel heard

Excellent support from both the reception team and the clinician. The service was informative and of high quality, and my concerns were heard and addressed thoughtfully.

Felt listened to and understood

Excellent experience overall.

Helpful and easy to book appointments

Excellent medical professionals and service provision