The Brooke Surgery
Great! (322 reviews)
Great! (322 reviews)
Patient feedback reflects a mixed experience at the practice, with significant variation in satisfaction levels. Positive feedback consistently highlights responsive communication through online booking systems and messaging platforms, with many patients reporting same-day appointment access and prompt replies to enquiries. Reception staff are frequently praised for friendliness and professionalism, while clinical teams are noted for their attentiveness and supportive approach to care.
However, notable challenges emerge across multiple reviews. Patients report persistent difficulties contacting the practice by phone, with long wait times and system accessibility issues. Appointment scheduling remains problematic for some, with complaints about limited availability and the need to navigate multiple platforms. Prescription processing delays and referral handling issues appear as recurring concerns, with some patients experiencing significant waits for specialist appointments or unclear communication about referral status.
The introduction of new digital communication systems has generated mixed reactions. While many appreciate the convenience of WhatsApp and online messaging for faster responses, others find these systems complicated or prefer traditional phone contact. Technical issues with booking systems and inconsistent staff availability continue to impact patient experience. Overall, the practice demonstrates strengths in responsiveness and clinical care quality, but operational challenges around access, communication clarity, and system reliability require attention to meet all patient needs effectively.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
This practice actively listens to patient experiences and is committed to improving services through feedback and engagement.
Shows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience at the practice, with significant variation in satisfaction levels. Positive feedback consistently highlights responsive communication through online booking systems and messaging platforms, with many patients reporting same-day appointment access and prompt replies to enquiries. Reception staff are frequently praised for friendliness and professionalism, while clinical teams are noted for their attentiveness and supportive approach to care.
However, notable challenges emerge across multiple reviews. Patients report persistent difficulties contacting the practice by phone, with long wait times and system accessibility issues. Appointment scheduling remains problematic for some, with complaints about limited availability and the need to navigate multiple platforms. Prescription processing delays and referral handling issues appear as recurring concerns, with some patients experiencing significant waits for specialist appointments or unclear communication about referral status.
The introduction of new digital communication systems has generated mixed reactions. While many appreciate the convenience of WhatsApp and online messaging for faster responses, others find these systems complicated or prefer traditional phone contact. Technical issues with booking systems and inconsistent staff availability continue to impact patient experience. Overall, the practice demonstrates strengths in responsiveness and clinical care quality, but operational challenges around access, communication clarity, and system reliability require attention to meet all patient needs effectively.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Julie M.
3 months ago
Excellent!
Felt listened to and taken seriously
Considerate healthcare professional who responded to my concerns.
Gary B.
3 months ago
Great!
Best surgery I've visited so far
I have visited several medical practices, and this one stands out as the finest. I am very grateful.
Manx (.
3 months ago
Average!
Hard to book an appointment here
Obtaining a general practice appointment requires considerable effort.
Julie B.
3 months ago
Excellent!
Messaging system took some getting used to
It took me a while to adjust to using the messaging app, but I'm now finding it much more convenient.
Kathy K.
3 months ago
Excellent!
Quick appointment booking made easy
Prompt and streamlined care experience
Charan K.
3 months ago
Excellent!
Friendly staff made booking appointments straightforward
I have been registered with this practice for approximately six years. The team members are approachable and demonstrate a willingness to assist. The appointment system operates smoothly and the staff provide clear information.
Haitham T.
3 months ago
Excellent!
Finally felt listened to at my appointment
After experiencing difficulties with my previous medical practice, this surgery proved to be a transformative and exceptionally positive change that surpassed what I had anticipated.
Carol A.
3 months ago
Excellent!
Same day callback made the difference
Consistently excellent care provided throughout my visits. The entire team, including clinical and nursing staff, demonstrate genuine friendliness and provide strong support. My healthcare provider offers outstanding service and ensures prompt communication, getting back to patients the same day. This is a top-quality practice in the area. I would recommend giving them a chance—you will find the experience very satisfactory.
Vanessa L.
3 months ago
Excellent!
Efficient app booking and helpful staff response
The team provided excellent support, and I found the practice app straightforward to use with a prompt response received.
Andy C.
3 months ago
Excellent!
Helpful and efficient appointment booking
Extremely useful and well-organised.
Adeson2600 A.
3 months ago
Excellent!
Friendly reception staff made all the difference
My experience as a patient at this surgery has been excellent. The team demonstrated courtesy and professionalism throughout. I would happily recommend this practice to others.
The Brooke Surgery
3 months agoThank you very much for your kind review! We're really pleased to hear that you're happy with the care that you've received from our team and we'll make sure to pass your comments on.
Ruhela B.
3 months ago
Excellent!
Loyal patient, felt genuinely cared for
I would like to express my gratitude on behalf of myself and my family. We have been patients at this practice for many years, dating back to my childhood. I wanted to extend sincere thanks to the healthcare professional who provided our care—they have been exceptionally kind and thoughtful.
The Brooke Surgery
4 months agoThank you taking the time to leave a review, Ruhela!
Arthur M.
3 months ago
Excellent!
Efficient booking and quick appointment
Positive and streamlined experience
The Brooke Surgery
4 years agoAppreciate the 5 star review, Arthur. Glad we were able to be so efficient!
Sean M.
3 months ago
Excellent!
Friendly reception and quick appointment booking
Excellent experience with the practice
The Brooke Surgery
6 months agoThank you very much, Sean!
Kerry S.
3 months ago
Excellent!
Better access and more appointments available
Since switching from my previous practice where I struggled to secure appointments and access services, I have found it considerably easier to connect with my current surgery and have experienced improved accessibility overall. I would gladly recommend this practice to others.
The Brooke Surgery
3 months agoThank you very much for your kind review, Kerry! It's great to hear that you've been able to easily access our services when you've needed our help - we really appreciate you recommending the Brooke to others!
Melanie K.
3 months ago
Excellent!
Easier contact through WhatsApp messaging system
Excellent communication method - Much more convenient to reach the practice without tying up the telephone system. Fantastic!!!
The Brooke Surgery
3 months agoHi Melanie, thank you for taking the time to share this with us! We're really pleased to hear that you're enjoying using ChatDoc and that it's made it much easier for you to contact the surgery. We appreciate your feedback!
Louise (.
3 months ago
Excellent!
Registration process made everything straightforward and simple
Recently joined The Brooke Surgery following difficulties at my former GP practice. The registration procedure proved to be remarkably simple - the entire process was handled through WhatsApp, identity verification was submitted without complications, and I gained access to the Patient Access app very quickly. The team have demonstrated helpfulness and prompt communication throughout. A prescription was processed smoothly without any complications. I'm very satisfied with how contemporary and streamlined the approach is in comparison to previous experiences elsewhere. I'm optimistic about receiving ongoing treatment at this practice. Would suggest considering this GP practice if you value a straightforward and patient-friendly experience.
The Brooke Surgery
3 months agoHi Louise, thank you for your kind review! We're really pleased to hear that your experience since joining the Brooke has been so positive and that you've found the registration process simple and straightforward. We appreciate your recommendation!
Daniel S.
3 months ago
Excellent!
Quick telephone appointments available same day
Excellent healthcare provider, typically able to arrange a phone consultation on the same day.
The Brooke Surgery
3 months agoHi Daniel, thank you for taking the time to leave a review! It's great to hear that the team have been able to get you seen quickly when you've needed our help.
Mike H.
3 months ago
Excellent!
Swift and informative chatdoc responses
The response received through the online messaging system was prompt and provided helpful information.
The Brooke Surgery
3 months agoThank you for your kind review, Mike! It's great to hear that your experience when using ChatDoc has been a positive one.
Shelley B.
3 months ago
Excellent!
Friendly reception made the visit pleasant
Consistently excellent care and support.
The Brooke Surgery
3 months agoThis is really great to hear Shelley, thank you for taking the time to leave a review!