Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.

The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.

Appointment

62.15 %
Average

Reception

65.32 %
Great

Cleanliness

72.50 %
Great

Care

69.87 %
Great

Respect

67.43 %
Great

Seen on time

64.28 %
Average

Filter

A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Good doctors

Never had a problem at this practice pity it's so hard to see a doctor it was better before don't like this new system

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Great practice

Fantastic practice, excellent experience

More Info
FD

Florindo D. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Good practice

My telephone appointment was on time and addressed everything and more. The Dr was friendly knowledgeable and and took time to explain everything in detail.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Great

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Great

Great all round practice

Easy to correspond via watts app or email or phone

More Info
IB

Irene B. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Great

  • Cleanliness

    Great

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Great

Good care

I have been looked after extremely well by Dr. Masud & Samia

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Great

Great doctors

Brilliant doctors the best

More Info
HM

Howard M. 6 months ago

Rating

Excellent!

  • Appointment

    Average

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Promt service

Logged in in the surgery was sat waiting for no more than 5 minutes.

More Info
SG

Susan G. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Great practice

A great service and very helpful and supportive.

More Info
CB

Carl B. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Fantastic service

Fantastic service as always. The best surgery by far.

More Info
JS

Janice S. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Great

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Good practice

Never had a problem with the practice.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Great practice

Seen by a lovely Gp today for a continuing problem very thorough and explained all options for the best treatment and outcome. Seen half an hour early as well. Can't ask more than that. Lady on reception was very helpful and polite

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Amazing practice

The service just gets better and better

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Great doctors practise

Never have a problem with brooke surgery..always there when i need them get the best advice..im happy

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Great

  • Reception

    Great

  • Cleanliness

    Great

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Great

Good practice

Positive experiences every visit so far

More Info
DW

David W. 6 months ago

Rating

Excellent!

  • Appointment

    Great

  • Reception

    Excellent

  • Cleanliness

    Great

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Great

Good practice

So far my experiences have been positive.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Claire ENP is wonderful

I had to have some moles checked & I do believe Claire is fully booked up now I know why Claire ENP is super qualified & knowledgeable nothing was too much trouble for her Claire ENP made me feel very humble Thank you Claire ENP very very good clinician/nurse really excellent xx

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Great

Great practice

The new WhatsApp chat Doc is amazing same day appointment if needed. Fast response

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Great

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Excellent

Brooke surgery as done more for me in 2 years than my previous doctors hattersley practice as done in sixty year thank you

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Great

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Excellent

Excellent doctors done more for me in 3 years than my previous doctors hattersley practice as done sixty thank you

More Info
SB

Sylvia B. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent

  • Reception

    Excellent

  • Cleanliness

    Excellent

  • Care

    Excellent

  • Respect

    Excellent

  • Seen On Time

    Excellent

Superb Practice

I have been a patient of the Brooke Surgery for over 35 years and count myself extremely privileged and lucky.The Surgery is very efficient and effective. Appointments are made the same day if oyou need investigative treatment you are sent and seen within weeks. I cannot praise the staff enough.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 3683312
  • The Brooke Surgery 20 Market Street Hyde Cheshire SK14 1AT

Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.

The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.

Appointment

62.15 %
Average

Reception

65.32 %
Great

Cleanliness

72.50 %
Great

Care

69.87 %
Great

Respect

67.43 %
Great

Seen on time

64.28 %
Average
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