Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.
The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.
The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentPrompt action
Used Chatdoc for the first time it took a while to complete, the response was very prompt . I received an appointment for the same morning, Clare was amazing very knowledgeable, caring , efficient and put my mind at rest immediately.
Anonymouse 6 months ago
Great!
Appointment
GreatReception
GreatCleanliness
GreatCare
GreatRespect
GreatSeen On Time
GreatGreat practice
Never had a bad experience always seen on time . Seems to be to be a lot easier using WhatsApp.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
30 years at Donney brook surgery and what at utter shambles , so i moved to Brook surgery , you can actually book an appointment and see a medical professional, they have staff on reception who listen to you and speak to you like your a human, the don't bark at you shout and insult you, personally I am impressed and would definitely recommend
Jeff K. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
GreatVery happy with consultant
Thorough check well respected and friendly full explanation
Thompson N. 6 months ago
Great!
Appointment
GreatReception
ExcellentCleanliness
GreatCare
GreatRespect
AverageSeen On Time
AverageVery friendly
My visit was quiet quick
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
The service is great and it’s really quick to get an appointment even through AI
Anonymouse 6 months ago
Excellent!
Appointment
GreatReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentBrooke surgery
Had appointment for RSV injection in November was seen on time, the nurse was lovely and explained what it was for.
Christine B. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentAbsolutely amazing practice
So pleased with the care & attention given.
Anonymouse 6 months ago
Excellent!
Appointment
AverageReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
GreatSeen On Time
ExcellentBrooke surgery
Came into surgery for RSV injection was seen on time, the nurse was lovely and explained what it was for.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentAlways willing to help
I attended with my elderly mother and the GP was very attentive and thorough with her Patient and kind and I have no qualms in recommending Brooke Surgery
David H. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Always professional and very helpful.
Sarah 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood practice
Brilliant practice fast and well satisfied
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood practice
You cannot beat the best
Anonymouse 6 months ago
Excellent!
Appointment
GreatReception
GreatCleanliness
ExcellentCare
ExcellentRespect
GreatSeen On Time
GreatLooked after
Every time I have been I am looked after, listened too which means a lot to anyone. The doctors are always contacting me about certain things which is great
Anonymouse 6 months ago
Excellent!
Appointment
GreatReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentExcellent practice
Booked easily seen on time
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentFantastic service from exceptional staff and clinicians
I never have a bad experience at Brooke surgery. I always feel able to ask for support, advice or an appointment and always receive one very quickly and always come away feeling like I have been listened to and diagnosed and assisted. It really is an experience like no other, always first rate.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood service
Sent text and prescription Sent out same day many thanks.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentExcellent Practice
Evrry single person in this practice are extremely helpful, polite, professional and caring. I would gladly recommend this practice
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
AverageVery good practice overall
Overall a very good practice, reception could be better organised, whatsapp system is excellent.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentLovely practice
Great doctors and staff .