Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.

The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.

Appointment

62.15 %
Average

Reception

65.32 %
Great

Cleanliness

72.50 %
Great

Care

69.87 %
Great

Respect

67.43 %
Great

Seen on time

64.28 %
Average

Filter

A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Great
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Prompt action

Used Chatdoc for the first time it took a while to complete, the response was very prompt . I received an appointment for the same morning, Clare was amazing very knowledgeable, caring , efficient and put my mind at rest immediately.

More Info
A

Anonymouse 6 months ago

Rating

Great!

  • Appointment

    Great
  • Reception

    Great
  • Cleanliness

    Great
  • Care

    Great
  • Respect

    Great
  • Seen On Time

    Great

Great practice

Never had a bad experience always seen on time . Seems to be to be a lot easier using WhatsApp.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

30 years at Donney brook surgery and what at utter shambles , so i moved to Brook surgery , you can actually book an appointment and see a medical professional, they have staff on reception who listen to you and speak to you like your a human, the don't bark at you shout and insult you, personally I am impressed and would definitely recommend

More Info
JK

Jeff K. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great

Very happy with consultant

Thorough check well respected and friendly full explanation

More Info
TN

Thompson N. 6 months ago

Rating

Great!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Great
  • Care

    Great
  • Respect

    Average
  • Seen On Time

    Average

Very friendly

My visit was quiet quick

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

The service is great and it’s really quick to get an appointment even through AI

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Brooke surgery

Had appointment for RSV injection in November was seen on time, the nurse was lovely and explained what it was for.

More Info
CB

Christine B. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Absolutely amazing practice

So pleased with the care & attention given.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Average
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Great
  • Seen On Time

    Excellent

Brooke surgery

Came into surgery for RSV injection was seen on time, the nurse was lovely and explained what it was for.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Always willing to help

I attended with my elderly mother and the GP was very attentive and thorough with her Patient and kind and I have no qualms in recommending Brooke Surgery

More Info
DH

David H. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

Always professional and very helpful.

More Info
S

Sarah 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good practice

Brilliant practice fast and well satisfied

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good practice

You cannot beat the best

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Great
  • Seen On Time

    Great

Looked after

Every time I have been I am looked after, listened too which means a lot to anyone. The doctors are always contacting me about certain things which is great

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Excellent practice

Booked easily seen on time

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Fantastic service from exceptional staff and clinicians

I never have a bad experience at Brooke surgery. I always feel able to ask for support, advice or an appointment and always receive one very quickly and always come away feeling like I have been listened to and diagnosed and assisted. It really is an experience like no other, always first rate.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good service

Sent text and prescription Sent out same day many thanks.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Excellent Practice

Evrry single person in this practice are extremely helpful, polite, professional and caring. I would gladly recommend this practice

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Average

Very good practice overall

Overall a very good practice, reception could be better organised, whatsapp system is excellent.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Lovely practice

Great doctors and staff .

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 3683312
  • The Brooke Surgery 20 Market Street Hyde Cheshire SK14 1AT

Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.

The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.

Appointment

62.15 %
Average

Reception

65.32 %
Great

Cleanliness

72.50 %
Great

Care

69.87 %
Great

Respect

67.43 %
Great

Seen on time

64.28 %
Average
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