The Brooke Surgery

Brilliant

Super helpful, super friendly.

Excellent practice

Brookes surgery are very efficient they have dealt with all my problems, I have been referred when needed to other organisations easily. All staff are really lovely and they are kind and considerate when they speak yo you , I would highly recommend them to anyone. Thank you to all x

Works well for me

Yes it's a very good practice for me personally who doesn't need to personally visit the surgery. I'm often happy to speak over the telephone or on WhatsApp but appreciate that this isn't for everyone.

Very pro active practice

Very good and informative. Included me in plan of action.

Great Practice

I always get an appointment quickly and it’s easy to book through the app. The doctors and staff are all friendly and professional.

Brilliant practice

Cant fault them, they look after you second to none. The staff are caring and compassionate. Prompt appointment and referral to hospital. Absolutely brilliant

Excellent service

I’m not there very often thankfully but when I needed to be last year the staff were wonderful the service was amazing and the whole team are excellent and efficient, you can’t fault them for there dedication to there profession. We ought to treasure what is left of our amazing NHS workers in this day and age. The staff at Brooke are a rare breed. I will always speak good of them. Well deserved praise in my opinion.

Good practice

I have been a patient at the Brooke surgery since 1995 and have seen a gradual positive improvement. In the 30 years some of the changes have not always been beneficial to me but I appreciate that due to the increased patient base and increased staff I can’t expect a personal service and relationship with the one doctor I was signed up with.

Helpful GP assistants

I recently used the reliable messaging service chat doc on WhatsApp. Hannah a GP assistant who was professional, friendly and fast at responding replied within an hour and offered me an appointment for the same day at 5pm but sadly I couldn’t make that. 8.30am the next morning Sophie another GP assistant messaged stating she had referred me over to Hyde hub where someone would ring me to offer an appointment which they did. The service and care shown from Hannah and Sophie was fantastic. Thank you to the both of you.

Good service

I always get a really good and polite/friendly service.

Excellent service

I recently moved into the area from North Manchester. I have never experienced such quick responses and appointment availability in the past, it has always been very difficult. However this surgery’s new booking system allows you to request specific services with an instant response and they always try to accommodate you as soon as possible.

Progressive Practice

This practice continues to improve the appointment booking system. Introduction of technology Is making an impact and improving the system making it much easier. The introduction of Watsapp in particular has improved the system dramatically. Overall the service it delivers is a vast improvement on my previous experience elsewhere.

Top practice

Everything was top class

Works well for our family.

Been with this surgery since it moved and always found it to found it to be very good .

Pretty good

Been with the brook surgery for many years and always found it to be good can be a bit hard to get through on the phone sometimes system not working at all but most times its good.

Excellant service

I had my asthma review the nurse was amazing i was not rushed and a hood consulation thank you , good customer care

Great Service

Grateful for all the support & help

Excellent

I am very happy for your kind support.

Timely appointment

I was seen twice firstly by a Paramedic and later by an ACP. My first appointment was thorough and professional however one of my symptoms was sadly overlooked. I returned a second time to discuss this enduring symptom and felt very reassured by the outcome which resulted in an appointment at TGH 4 days later. While I wouldn’t hesitate to see either of these professionals again, however I think deeper consideration might be given to matching patients with the most appropriate practitioner.

Satisfied customer

Receptionists very helpfull once you get through on phone and do there best to accommodate you x