Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.

The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.

Appointment

62.15 %
Average

Reception

65.32 %
Great

Cleanliness

72.50 %
Great

Care

69.87 %
Great

Respect

67.43 %
Great

Seen on time

64.28 %
Average

Filter

A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

Easy to get hold of same day appoiment and seen as soon as I checked in

More Info
TR

Tammy R. 6 months ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great

great practice

I think i have no complaints about this surgery, i always get seen to when I've had health issues its better then the last surgery i was at brook surgery the receptionist are lovely cant fault them at all i would recommend this surgery to my friends

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MK

Miss K. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

I have been with brooke surgery for over 10 years and I feel they are always working to improve all standards for the betterment of its patients. I appreciate the effort they try to make to make it an efficient practice for those who need it.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great Practice

Tom Richardson is marvellous we had a chat about my medication & Tom got it all sorted & he said he would ring back in a couple of week's & he did wonderful & the same for Dr. Masud I personally don't mind telephone consultations even the Doctally is good thanks to all the staff at The Brooke Surgery you are all wonderful Huge Thank you 😊

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NH

Noelle H. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Brilliant practice

My family and I have been members of The Brooke Surgery for over 20 years and have always received an excellent service. All the doctors and staff are professional and helpful. The online service is brilliant and works extremely well.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good practice.

Seen on time same day as I called for an appointment.

More Info
SB

Sylvia B. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Superb Practice

I have been a patient of the Brooke Surgery for over 35 years. Throughout that time I have been treated promptly with respect and courtesy. Whenever needed I have been sent for tests without delay.My own Doctor is Dr Faruk he is caring, pleasant nothing is too much trouble he has even phoned me at 9 o'clock at night. I feel very privileged and happy to be a patient there.

More Info
SB

Sylvia B. 6 months ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Superb Practice

I've been a patient at the Brooke Surgery for over 35 years and throughout that time they have never let me down, sending me for investigative tests whenever needed.I have always been treated with respect and courteously.. My own Doctor is Dr Faruk and he's even phoned me at 9pm at night nothing is too much trouble. I feel privileged to be a patient there.

More Info
A

Anonymouse 6 months ago

Rating

Great!

  • Appointment

    Bad
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Average

Booking an appointment

Excellent surgery however their what's app query group needs work because you have to go through the rigmarole of providing proof of who you are which takes an age...you can't even send a message if it's out of hours...if you phone up you'll be waiting forever ie 27th in the queue Once you get the appointment the treatment you get is second to none

More Info
MM

Michael M. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

So much more pro active than my previous practice when it comes to my existing conditions

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great

Excellent practice and staff

All staff at Brooke Surgery are excellent, helpful, happy and polite. Medical team are exemplary, waiting times for appointments very good. I feel very safe being cared for by all these people.

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RS

Ruth S. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Everything you need from a GP practice

This GP practice, it’s very person centred in my experience. From the receptionist to the doctor, everyone wants to help you get the information I’ll be seen by the appropriate person.. the technology that this practices is using helps me feel in charge of my health which is refreshing. Highly recommended.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

As always, completely satisfied.. very attentive.

More Info
FF

Fred F. 6 months ago

Rating

Excellent!

  • Appointment

    Average
  • Reception

    Great
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good practice

Usually on time when appointments are due

More Info
A

Anonymouse 6 months ago

Rating

Great!

  • Appointment

    Great
  • Reception

    Average
  • Cleanliness

    Great
  • Care

    Average
  • Respect

    Average
  • Seen On Time

    Great

Good service

punctual appointment

More Info
MB

Michael B. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Fantastic

Efficient caring professional the best thing I ever did was changing to the brooke practice

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AB

Alan B. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

A caring and well managed GP surgery.

Very professional and efficient doctors and medical staff.

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great

Great practice

My experience with the practice was really good easy to contact good communication and polite

More Info
JK

Jeff K. 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Great
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Always great service

Always quick to respond to WhatsApp requests and great help

More Info
A

Anonymouse 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great Practice

Everyone is so friendly and helpful. I felt at ease and was giving all the information I needed in my appointment

More Info

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 3683312
  • The Brooke Surgery 20 Market Street Hyde Cheshire SK14 1AT

Patient Experience Summary

Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.

The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.

Appointment

62.15 %
Average

Reception

65.32 %
Great

Cleanliness

72.50 %
Great

Care

69.87 %
Great

Respect

67.43 %
Great

Seen on time

64.28 %
Average
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