Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.
The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.
The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Easy to get hold of same day appoiment and seen as soon as I checked in
Tammy R. 6 months ago
Excellent!
Appointment
GreatReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
Greatgreat practice
I think i have no complaints about this surgery, i always get seen to when I've had health issues its better then the last surgery i was at brook surgery the receptionist are lovely cant fault them at all i would recommend this surgery to my friends
Miss K. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
I have been with brooke surgery for over 10 years and I feel they are always working to improve all standards for the betterment of its patients. I appreciate the effort they try to make to make it an efficient practice for those who need it.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat Practice
Tom Richardson is marvellous we had a chat about my medication & Tom got it all sorted & he said he would ring back in a couple of week's & he did wonderful & the same for Dr. Masud I personally don't mind telephone consultations even the Doctally is good thanks to all the staff at The Brooke Surgery you are all wonderful Huge Thank you 😊
Noelle H. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentBrilliant practice
My family and I have been members of The Brooke Surgery for over 20 years and have always received an excellent service. All the doctors and staff are professional and helpful. The online service is brilliant and works extremely well.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood practice.
Seen on time same day as I called for an appointment.
Sylvia B. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentSuperb Practice
I have been a patient of the Brooke Surgery for over 35 years. Throughout that time I have been treated promptly with respect and courtesy. Whenever needed I have been sent for tests without delay.My own Doctor is Dr Faruk he is caring, pleasant nothing is too much trouble he has even phoned me at 9 o'clock at night. I feel very privileged and happy to be a patient there.
Sylvia B. 6 months ago
Excellent!
Appointment
GreatReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentSuperb Practice
I've been a patient at the Brooke Surgery for over 35 years and throughout that time they have never let me down, sending me for investigative tests whenever needed.I have always been treated with respect and courteously.. My own Doctor is Dr Faruk and he's even phoned me at 9pm at night nothing is too much trouble. I feel privileged to be a patient there.
Anonymouse 6 months ago
Great!
Appointment
BadReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
AverageBooking an appointment
Excellent surgery however their what's app query group needs work because you have to go through the rigmarole of providing proof of who you are which takes an age...you can't even send a message if it's out of hours...if you phone up you'll be waiting forever ie 27th in the queue Once you get the appointment the treatment you get is second to none
Michael M. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
So much more pro active than my previous practice when it comes to my existing conditions
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
GreatExcellent practice and staff
All staff at Brooke Surgery are excellent, helpful, happy and polite. Medical team are exemplary, waiting times for appointments very good. I feel very safe being cared for by all these people.
Ruth S. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentEverything you need from a GP practice
This GP practice, it’s very person centred in my experience. From the receptionist to the doctor, everyone wants to help you get the information I’ll be seen by the appropriate person.. the technology that this practices is using helps me feel in charge of my health which is refreshing. Highly recommended.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
As always, completely satisfied.. very attentive.
Fred F. 6 months ago
Excellent!
Appointment
AverageReception
GreatCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood practice
Usually on time when appointments are due
Anonymouse 6 months ago
Great!
Appointment
GreatReception
AverageCleanliness
GreatCare
AverageRespect
AverageSeen On Time
GreatGood service
punctual appointment
Michael B. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentFantastic
Efficient caring professional the best thing I ever did was changing to the brooke practice
Alan B. 6 months ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentA caring and well managed GP surgery.
Very professional and efficient doctors and medical staff.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
GreatGreat practice
My experience with the practice was really good easy to contact good communication and polite
Jeff K. 6 months ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentAlways great service
Always quick to respond to WhatsApp requests and great help
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat Practice
Everyone is so friendly and helpful. I felt at ease and was giving all the information I needed in my appointment