Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.
The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience with the practice, characterised by strong appreciation for responsive communication and efficient service delivery alongside significant concerns about appointment access and system changes. Many patients report positive experiences with prompt responses through digital channels, particularly the WhatsApp consultation system, with same-day or next-day appointments frequently mentioned. Reception staff and clinical teams are consistently praised for courtesy, professionalism, and attentiveness. However, a substantial portion of feedback highlights persistent difficulties accessing appointments through phone lines, with lengthy wait times and system failures reported.
The transition from the previous Ask My GP platform to newer systems has generated divided opinion, with some finding the new approach efficient whilst others describe it as complicated and less user-friendly. Concerns also emerge around medication management delays, referral processing issues, and inconsistency in staff interactions. Several patients note the practice has deteriorated since COVID-19, whilst others credit recent improvements to the appointment booking system. The practice demonstrates particular strength in clinical care quality and staff courtesy, though operational challenges around appointment availability and communication consistency require attention.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
AverageCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood practice
The HCA who I seen was very knowledgeable. Caring and very respestable but also was very approcable.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat Practice
Helpful, Friendly, always able to speak to someone for information and assistance.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentVery Kind Practice
I recently visited for a Double appointment and was treated with understanding and kindness by both practitioners
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentA Very kind practice
I recently visited the practice for a Double appointment and was very pleased to feel completely understood and listened to by both practitioners.
Paul T. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Great service from GP and all staff who work there can't fault the service
Robert C. 6 months ago
Great!
Appointment
GreatReception
GreatCleanliness
GreatCare
ExcellentRespect
GreatSeen On Time
AverageGood service
satisfied with the prompt action I get
Timothy H. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentFriendy practice
I went into the Brooke and only had to wait a short time . I used the automated appointment machine to book in which saved time. I was seen by a very nice nurse practitioner who dealt with my medical problem excellently and she was very friendly . Ive not been to Brooke often but whenever I have I been treated really well.
Christine B. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
I have been with your practice now for nearly a year, I have never felt so cared for, fantastic practice. I have recommended my adult children & their families
Trevor H. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentBrilliant practice
Cannot fault the GP's or the staff very prompt and professional
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice and staff
Great practice, every member of staff take time to assist you with your needs, WhatsApp chat system is very helpful in getting you the right care that you need. The practice has improved greatly over the last few years. Although It was already a good practice to begin with. My rating is 10/10
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood practice.
Seen to same day as I called them so very pleased.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentVery good practice.
Appointment made same day as my request and given appropriate treatment.
Noelle H. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentExcellent!
Brooke Surgery is a very well run surgery. They are easy to contact (online) with a great system in place that works exceptionally well. The medical staff and admin team I have met and spoken to have all been brilliant and very considerate and conscientious.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat Practice
Really pleased with the practice and all the staff . Whenever I have a health problem , the practice responds quickly, with care and efficiently , thank you.
Anonymouse 6 months ago
Excellent!
Appointment
GreatReception
GreatCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood practice
Always answer your queries. The watsapp is easy to use and always do respond.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Very good service. So five star.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentExcellent practice
Brook Surgery’s doctors and staff are very friendly and cooperative
Michael M. 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat service
Was seen and processed very quickly. Used the WhatsApp chat and got appointment and further tests really quickly. Very satisfied
Heather 6 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentRefreshingly responsive!
Becoming a patient at Brook Surgery is the best move I've made for GP service and care. As one of their more elderly patients, I have found it easy to keep up with the use of technology to contact the surgery, cutting down wait times effectively. Their response times are amazing, respectful and caring attitudes towards patients, nothing too much trouble. Good listeners and give excellent explanations and advice. I'd recommend Brooke to anyone not receiving quality caring service from their GP surgery.
Anonymouse 6 months ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat service
Very quick to be seen which I am so glad about because it is so hard to get an appointment at a GP nowadays the Brooke surgery never disappoints quick response from them get the appointments booked very fast and deal with the problem asap. Thank you to all the staff at the Brooke surgery they are all hard working and very helpful and kind.