The Brooke Surgery
Great! (322 reviews)
Great! (322 reviews)
Patient feedback reflects a mixed experience at the practice, with significant variation in satisfaction levels. Positive feedback consistently highlights responsive communication through online booking systems and messaging platforms, with many patients reporting same-day appointment access and prompt replies to enquiries. Reception staff are frequently praised for friendliness and professionalism, while clinical teams are noted for their attentiveness and supportive approach to care.
However, notable challenges emerge across multiple reviews. Patients report persistent difficulties contacting the practice by phone, with long wait times and system accessibility issues. Appointment scheduling remains problematic for some, with complaints about limited availability and the need to navigate multiple platforms. Prescription processing delays and referral handling issues appear as recurring concerns, with some patients experiencing significant waits for specialist appointments or unclear communication about referral status.
The introduction of new digital communication systems has generated mixed reactions. While many appreciate the convenience of WhatsApp and online messaging for faster responses, others find these systems complicated or prefer traditional phone contact. Technical issues with booking systems and inconsistent staff availability continue to impact patient experience. Overall, the practice demonstrates strengths in responsiveness and clinical care quality, but operational challenges around access, communication clarity, and system reliability require attention to meet all patient needs effectively.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
This practice actively listens to patient experiences and is committed to improving services through feedback and engagement.
Shows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience at the practice, with significant variation in satisfaction levels. Positive feedback consistently highlights responsive communication through online booking systems and messaging platforms, with many patients reporting same-day appointment access and prompt replies to enquiries. Reception staff are frequently praised for friendliness and professionalism, while clinical teams are noted for their attentiveness and supportive approach to care.
However, notable challenges emerge across multiple reviews. Patients report persistent difficulties contacting the practice by phone, with long wait times and system accessibility issues. Appointment scheduling remains problematic for some, with complaints about limited availability and the need to navigate multiple platforms. Prescription processing delays and referral handling issues appear as recurring concerns, with some patients experiencing significant waits for specialist appointments or unclear communication about referral status.
The introduction of new digital communication systems has generated mixed reactions. While many appreciate the convenience of WhatsApp and online messaging for faster responses, others find these systems complicated or prefer traditional phone contact. Technical issues with booking systems and inconsistent staff availability continue to impact patient experience. Overall, the practice demonstrates strengths in responsiveness and clinical care quality, but operational challenges around access, communication clarity, and system reliability require attention to meet all patient needs effectively.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood doctors
Never had a problem at this practice pity it's so hard to see a doctor it was better before don't like this new system
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Fantastic practice, excellent experience
Florindo D. 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood practice
My telephone appointment was on time and addressed everything and more. The Dr was friendly knowledgeable and and took time to explain everything in detail.
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
GreatGreat all round practice
Easy to correspond via watts app or email or phone
Irene B. 8 months ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
GreatGood care
I have been looked after extremely well by Dr. Masud & Samia
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
GreatGreat doctors
Brilliant doctors the best
Howard M. 8 months ago
Excellent!
Appointment
AverageReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentPromt service
Logged in in the surgery was sat waiting for no more than 5 minutes.
Susan G. 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
A great service and very helpful and supportive.
Carl B. 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentFantastic service
Fantastic service as always. The best surgery by far.
Janice S. 8 months ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood practice
Never had a problem with the practice.
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Seen by a lovely Gp today for a continuing problem very thorough and explained all options for the best treatment and outcome. Seen half an hour early as well. Can't ask more than that. Lady on reception was very helpful and polite
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentAmazing practice
The service just gets better and better
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat doctors practise
Never have a problem with brooke surgery..always there when i need them get the best advice..im happy
Anonymouse 8 months ago
Excellent!
Appointment
GreatReception
GreatCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
GreatGood practice
Positive experiences every visit so far
David W. 8 months ago
Excellent!
Appointment
GreatReception
ExcellentCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
GreatGood practice
So far my experiences have been positive.
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentClaire ENP is wonderful
I had to have some moles checked & I do believe Claire is fully booked up now I know why Claire ENP is super qualified & knowledgeable nothing was too much trouble for her Claire ENP made me feel very humble Thank you Claire ENP very very good clinician/nurse really excellent xx
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
GreatGreat practice
The new WhatsApp chat Doc is amazing same day appointment if needed. Fast response
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentExcellent
Brooke surgery as done more for me in 2 years than my previous doctors hattersley practice as done in sixty year thank you
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentExcellent
Excellent doctors done more for me in 3 years than my previous doctors hattersley practice as done sixty thank you
Sylvia B. 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentSuperb Practice
I have been a patient of the Brooke Surgery for over 35 years and count myself extremely privileged and lucky.The Surgery is very efficient and effective. Appointments are made the same day if oyou need investigative treatment you are sent and seen within weeks. I cannot praise the staff enough.