The Brooke Surgery
Great! (322 reviews)
Great! (322 reviews)
Patient feedback reflects a mixed experience at the practice, with significant variation in satisfaction levels. Positive feedback consistently highlights responsive communication through online booking systems and messaging platforms, with many patients reporting same-day appointment access and prompt replies to enquiries. Reception staff are frequently praised for friendliness and professionalism, while clinical teams are noted for their attentiveness and supportive approach to care.
However, notable challenges emerge across multiple reviews. Patients report persistent difficulties contacting the practice by phone, with long wait times and system accessibility issues. Appointment scheduling remains problematic for some, with complaints about limited availability and the need to navigate multiple platforms. Prescription processing delays and referral handling issues appear as recurring concerns, with some patients experiencing significant waits for specialist appointments or unclear communication about referral status.
The introduction of new digital communication systems has generated mixed reactions. While many appreciate the convenience of WhatsApp and online messaging for faster responses, others find these systems complicated or prefer traditional phone contact. Technical issues with booking systems and inconsistent staff availability continue to impact patient experience. Overall, the practice demonstrates strengths in responsiveness and clinical care quality, but operational challenges around access, communication clarity, and system reliability require attention to meet all patient needs effectively.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
This practice actively listens to patient experiences and is committed to improving services through feedback and engagement.
Shows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience at the practice, with significant variation in satisfaction levels. Positive feedback consistently highlights responsive communication through online booking systems and messaging platforms, with many patients reporting same-day appointment access and prompt replies to enquiries. Reception staff are frequently praised for friendliness and professionalism, while clinical teams are noted for their attentiveness and supportive approach to care.
However, notable challenges emerge across multiple reviews. Patients report persistent difficulties contacting the practice by phone, with long wait times and system accessibility issues. Appointment scheduling remains problematic for some, with complaints about limited availability and the need to navigate multiple platforms. Prescription processing delays and referral handling issues appear as recurring concerns, with some patients experiencing significant waits for specialist appointments or unclear communication about referral status.
The introduction of new digital communication systems has generated mixed reactions. While many appreciate the convenience of WhatsApp and online messaging for faster responses, others find these systems complicated or prefer traditional phone contact. Technical issues with booking systems and inconsistent staff availability continue to impact patient experience. Overall, the practice demonstrates strengths in responsiveness and clinical care quality, but operational challenges around access, communication clarity, and system reliability require attention to meet all patient needs effectively.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentPrompt action
Used Chatdoc for the first time it took a while to complete, the response was very prompt . I received an appointment for the same morning, Clare was amazing very knowledgeable, caring , efficient and put my mind at rest immediately.
Anonymouse 8 months ago
Great!
Appointment
GreatReception
GreatCleanliness
GreatCare
GreatRespect
GreatSeen On Time
GreatGreat practice
Never had a bad experience always seen on time . Seems to be to be a lot easier using WhatsApp.
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
30 years at Donney brook surgery and what at utter shambles , so i moved to Brook surgery , you can actually book an appointment and see a medical professional, they have staff on reception who listen to you and speak to you like your a human, the don't bark at you shout and insult you, personally I am impressed and would definitely recommend
Jeff K. 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
GreatVery happy with consultant
Thorough check well respected and friendly full explanation
Thompson N. 8 months ago
Great!
Appointment
GreatReception
ExcellentCleanliness
GreatCare
GreatRespect
AverageSeen On Time
AverageVery friendly
My visit was quiet quick
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
The service is great and it’s really quick to get an appointment even through AI
Anonymouse 8 months ago
Excellent!
Appointment
GreatReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentBrooke surgery
Had appointment for RSV injection in November was seen on time, the nurse was lovely and explained what it was for.
Christine B. 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentAbsolutely amazing practice
So pleased with the care & attention given.
Anonymouse 8 months ago
Excellent!
Appointment
AverageReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
GreatSeen On Time
ExcellentBrooke surgery
Came into surgery for RSV injection was seen on time, the nurse was lovely and explained what it was for.
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentAlways willing to help
I attended with my elderly mother and the GP was very attentive and thorough with her Patient and kind and I have no qualms in recommending Brooke Surgery
David H. 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGreat practice
Always professional and very helpful.
Sarah 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood practice
Brilliant practice fast and well satisfied
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood practice
You cannot beat the best
Anonymouse 8 months ago
Excellent!
Appointment
GreatReception
GreatCleanliness
ExcellentCare
ExcellentRespect
GreatSeen On Time
GreatLooked after
Every time I have been I am looked after, listened too which means a lot to anyone. The doctors are always contacting me about certain things which is great
Anonymouse 8 months ago
Excellent!
Appointment
GreatReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentExcellent practice
Booked easily seen on time
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentFantastic service from exceptional staff and clinicians
I never have a bad experience at Brooke surgery. I always feel able to ask for support, advice or an appointment and always receive one very quickly and always come away feeling like I have been listened to and diagnosed and assisted. It really is an experience like no other, always first rate.
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentGood service
Sent text and prescription Sent out same day many thanks.
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentExcellent Practice
Evrry single person in this practice are extremely helpful, polite, professional and caring. I would gladly recommend this practice
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
GreatCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
AverageVery good practice overall
Overall a very good practice, reception could be better organised, whatsapp system is excellent.
Anonymouse 8 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentLovely practice
Great doctors and staff .