Patient Experience Summary

Patient feedback reflects a mixed experience at the practice, with significant variation in satisfaction levels. Positive feedback consistently highlights responsive communication through online booking systems and messaging platforms, with many patients reporting same-day appointment access and prompt replies to enquiries. Reception staff are frequently praised for friendliness and professionalism, while clinical teams are noted for their attentiveness and supportive approach to care.

However, notable challenges emerge across multiple reviews. Patients report persistent difficulties contacting the practice by phone, with long wait times and system accessibility issues. Appointment scheduling remains problematic for some, with complaints about limited availability and the need to navigate multiple platforms. Prescription processing delays and referral handling issues appear as recurring concerns, with some patients experiencing significant waits for specialist appointments or unclear communication about referral status.

The introduction of new digital communication systems has generated mixed reactions. While many appreciate the convenience of WhatsApp and online messaging for faster responses, others find these systems complicated or prefer traditional phone contact. Technical issues with booking systems and inconsistent staff availability continue to impact patient experience. Overall, the practice demonstrates strengths in responsiveness and clinical care quality, but operational challenges around access, communication clarity, and system reliability require attention to meet all patient needs effectively.

Appointment

69.87 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

71.18 %
Great

Respect

72.56 %
Great

Seen on time

70.23 %
Great

Filter

A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

Easy to get hold of same day appoiment and seen as soon as I checked in

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TR

Tammy R. 8 months ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great

great practice

I think i have no complaints about this surgery, i always get seen to when I've had health issues its better then the last surgery i was at brook surgery the receptionist are lovely cant fault them at all i would recommend this surgery to my friends

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MK

Miss K. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

I have been with brooke surgery for over 10 years and I feel they are always working to improve all standards for the betterment of its patients. I appreciate the effort they try to make to make it an efficient practice for those who need it.

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A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great Practice

Tom Richardson is marvellous we had a chat about my medication & Tom got it all sorted & he said he would ring back in a couple of week's & he did wonderful & the same for Dr. Masud I personally don't mind telephone consultations even the Doctally is good thanks to all the staff at The Brooke Surgery you are all wonderful Huge Thank you 😊

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NH

Noelle H. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Brilliant practice

My family and I have been members of The Brooke Surgery for over 20 years and have always received an excellent service. All the doctors and staff are professional and helpful. The online service is brilliant and works extremely well.

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A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good practice.

Seen on time same day as I called for an appointment.

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SB

Sylvia B. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Superb Practice

I have been a patient of the Brooke Surgery for over 35 years. Throughout that time I have been treated promptly with respect and courtesy. Whenever needed I have been sent for tests without delay.My own Doctor is Dr Faruk he is caring, pleasant nothing is too much trouble he has even phoned me at 9 o'clock at night. I feel very privileged and happy to be a patient there.

More Info
SB

Sylvia B. 8 months ago

Rating

Excellent!

  • Appointment

    Great
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Superb Practice

I've been a patient at the Brooke Surgery for over 35 years and throughout that time they have never let me down, sending me for investigative tests whenever needed.I have always been treated with respect and courteously.. My own Doctor is Dr Faruk and he's even phoned me at 9pm at night nothing is too much trouble. I feel privileged to be a patient there.

More Info
A

Anonymouse 8 months ago

Rating

Great!

  • Appointment

    Bad
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Average

Booking an appointment

Excellent surgery however their what's app query group needs work because you have to go through the rigmarole of providing proof of who you are which takes an age...you can't even send a message if it's out of hours...if you phone up you'll be waiting forever ie 27th in the queue Once you get the appointment the treatment you get is second to none

More Info
MM

Michael M. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

So much more pro active than my previous practice when it comes to my existing conditions

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great

Excellent practice and staff

All staff at Brooke Surgery are excellent, helpful, happy and polite. Medical team are exemplary, waiting times for appointments very good. I feel very safe being cared for by all these people.

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RS

Ruth S. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Everything you need from a GP practice

This GP practice, it’s very person centred in my experience. From the receptionist to the doctor, everyone wants to help you get the information I’ll be seen by the appropriate person.. the technology that this practices is using helps me feel in charge of my health which is refreshing. Highly recommended.

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great practice

As always, completely satisfied.. very attentive.

More Info
FF

Fred F. 8 months ago

Rating

Excellent!

  • Appointment

    Average
  • Reception

    Great
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Good practice

Usually on time when appointments are due

More Info
A

Anonymouse 8 months ago

Rating

Great!

  • Appointment

    Great
  • Reception

    Average
  • Cleanliness

    Great
  • Care

    Average
  • Respect

    Average
  • Seen On Time

    Great

Good service

punctual appointment

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MB

Michael B. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Fantastic

Efficient caring professional the best thing I ever did was changing to the brooke practice

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AB

Alan B. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Great
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

A caring and well managed GP surgery.

Very professional and efficient doctors and medical staff.

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Great

Great practice

My experience with the practice was really good easy to contact good communication and polite

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JK

Jeff K. 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Great
  • Cleanliness

    Great
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Always great service

Always quick to respond to WhatsApp requests and great help

More Info
A

Anonymouse 8 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Great Practice

Everyone is so friendly and helpful. I felt at ease and was giving all the information I needed in my appointment

More Info
PARTNER
Patient Feedback Champion

This practice actively listens to patient experiences and is committed to improving services through feedback and engagement.

Verified by GP Ratings
Practice Response Rate
4.66%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 3683312
  • The Brooke Surgery 20 Market Street Hyde Cheshire SK14 1AT

Patient Experience Summary

Patient feedback reflects a mixed experience at the practice, with significant variation in satisfaction levels. Positive feedback consistently highlights responsive communication through online booking systems and messaging platforms, with many patients reporting same-day appointment access and prompt replies to enquiries. Reception staff are frequently praised for friendliness and professionalism, while clinical teams are noted for their attentiveness and supportive approach to care.

However, notable challenges emerge across multiple reviews. Patients report persistent difficulties contacting the practice by phone, with long wait times and system accessibility issues. Appointment scheduling remains problematic for some, with complaints about limited availability and the need to navigate multiple platforms. Prescription processing delays and referral handling issues appear as recurring concerns, with some patients experiencing significant waits for specialist appointments or unclear communication about referral status.

The introduction of new digital communication systems has generated mixed reactions. While many appreciate the convenience of WhatsApp and online messaging for faster responses, others find these systems complicated or prefer traditional phone contact. Technical issues with booking systems and inconsistent staff availability continue to impact patient experience. Overall, the practice demonstrates strengths in responsiveness and clinical care quality, but operational challenges around access, communication clarity, and system reliability require attention to meet all patient needs effectively.

Appointment

69.87 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

71.18 %
Great

Respect

72.56 %
Great

Seen on time

70.23 %
Great
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