The Burney Street Practice

Quick and Friendly Staff Despite Wait Times

I'm genuinely puzzled by the negative feedback others have shared. My interactions with this place have consistently been pleasant, with staff who are welcoming and accommodating. That said, there are occasional delays with scheduling that can be slightly frustrating.

Terrible e-consult experience with unresponsive doctors

One star due to a mixed experience. While some doctors are attentive and willing to listen, the e-consultation service falls short. The online consultation lacks thoroughness, with medications being prescribed for high blood pressure without proper examination or patient assessment. Communication through the e-consult platform is virtually non-existent, and promises of booking appointments are frequently forgotten. Significant improvements are urgently needed to enhance the quality and reliability of their remote healthcare service.

Smooth Help with Mom's Medical Paperwork

Extremely supportive in facilitating the registration process for my mother, who is currently recuperating at my home after a surgical procedure.

Frustrating wait and unhelpful staff

I absolutely cannot endorse registering with this healthcare provider. 1. Despite struggling with mobility challenges, I requested a medical consultation. Their response was to schedule an appointment two weeks out, leaving me waiting for essential medical assistance. 2. After obtaining my sexual health clinic blood test results, I attempted to share them with the office. Shockingly, their receptionist insisted I print the documents myself instead of simply providing an email address for transmission. Is this truly how they treat patients in need?

No Phone Call, No Help at All

STEER CLEAR. Zero communication. No referral. No medical care. I personally visited the clinic a fortnight ago to secure an appointment. The front desk staff attempted to send me away, claiming the physician would contact me at an unspecified time. I firmly demanded a concrete scheduling. They confirmed a telephone consultation between 3-4pm on 28 Jan. I waited patiently. The designated time passed without any incoming call. I suspect they merely placated me with a fictitious appointment. My daily existence is consumed by constant pain. Simply awaiting a referral to obtain necessary treatment. The practice continues recruiting new patients while demonstrably unable to manage their current patient load. ABSOLUTELY AVOID.

Painful Recovery After Knee Operation

Absolute disaster of a surgical procedure!

Worst GP Practice in Town

This GP Practice is an absolute disaster. Steer clear if you can. In just a year, I've experienced nothing but constant difficulties. I'm definitively relocating to another medical practice in the vicinity because the management team is completely incompetent. It almost seems like they're deliberately trying to discourage patients from scheduling appointments. If the rating system allowed it, I would assign zero stars without hesitation.

Confusing Prescription Refill Nightmare

The medication refill system here is completely illogical and frustratingly inefficient

Terrible service at front desk on Thursday morning

Absolutely the most discourteous front desk staff I've ever encountered. 20th 06 2024 at 12.05

Endless Wait on Customer Support Line

Terrible experience! Being stuck as the first caller in line for three-quarters of an hour is absolutely ridiculous!!

Confusing MRI Follow-up Left Me Frustrated

I underwent a brain MRI on September 1st, and since then, no one has reached out regarding the results. A male physician did phone me, but his demeanor was calm and detached. His communication was so unclear that I struggled to comprehend his message. To make matters worse, I was sent a letter for an ECG appointment that had already passed. The uncertainty is maddening - am I dealing with epilepsy? Do I require medication following my seizure? No one seems willing to provide clear answers!

Unhelpful Care for My Chronic Problem

I encountered an absolutely frustrating interaction with this medical practice. When I sought treatment for a persistent health condition, their initial response was dismissive and apathetic. Only after persistent advocacy did they provide a six-month medication prescription that turned out to be completely inappropriate for my situation. I was ultimately compelled to consult a private physician to properly address my medical concern. Not only did they fail to provide adequate care, but they also recklessly prescribed a potentially harmful medication. Attempting to communicate with their office is an exercise in futility - their accessibility is extremely limited, and even if you manage to connect, you'll likely receive no meaningful assistance. For professionals in healthcare to demonstrate such a profound lack of compassion is deeply troubling and unacceptable.

Months of Runaround for a Simple Blood Test

This is an absolutely terrible experience. Not only are they discourteous and aggressive, but they are completely ineffective. I strongly advise against utilizing their services unless you are completely out of alternatives. During my attempt to schedule a blood test prescribed by my physician, I spent months making repeated calls, only to be repeatedly told "we aren't handling that currently, try again next week" until finally someone revealed that, considering my specific situation, I could have accessed an emergency appointment from the beginning. For the sake of your personal health and peace of mind, steer clear of this medical practice.

Horrible practice

Profoundly useless and inefficient GP

Rude Receptionist Ruined My Morning Visit

I visited the medical facility early in the morning to submit a sample, carrying my small puppy in my arms. The reception area was unstaffed, so I waited patiently. Upon the receptionist's arrival, she immediately glared at me and curtly demanded, "Dogs are not allowed. Leave!" Stunned by her abrupt manner, I attempted to discuss her unprofessional approach, but she began shouting and insisting I exit. Her aggressive response was completely inappropriate - for all she knew, I could have been experiencing a potentially serious medical condition. This raises a critical question: Should healthcare facilities hire staff who demonstrate such a lack of empathy and basic customer service skills? Who seem to believe they can treat patients with contempt? Despite her refusal to provide her name, I am determined to file a formal complaint about this unacceptable and shocking treatment.

Nurses Helped My Wife Heal Gently

The medical team displayed exceptional compassion. My wife, recently discharged from the hospital, was handled with utmost kindness. Lynn expertly coordinated her daily wound care, and the nursing staff demonstrated remarkable gentleness, skill, and empathy. The level of care was absolutely impeccable, leaving no room for criticism.

Missed Appointments Twice in a Row

I scheduled a digital consultation, punctually arrived at the designated time, yet was left unattended. They verbally offered me an alternative slot at 7am the following morning, but once again failed to honor the commitment. This repeated negligence is incredibly frustrating.

Terrible doctor's office with awful care

An absolute disaster of a medical facility that falls far below any acceptable standard of care. If it were possible, I would rate this practice at the absolute bottom of the rating scale.

Endless Wait on Customer Support Line

Stuck on hold for nearly two hours, I've been languishing at the top of the queue for almost an entire hour, with no sign of getting through to a representative.

Swift Signup and Caroline Made Me Feel Calm

I'm thoroughly delighted with this medical practice - the online registration process was incredibly smooth, I secured an appointment on the same day I requested it, the reception staff have been warm and welcoming both on the phone and in person, and nurse Caroline was exceptional - she put me completely at ease and took the time to thoroughly explain everything. As someone new to this surgery, I have absolutely no complaints!