The Burney Street Practice

Worst Reception at Burney Street Practice

Julie and her team display a consistently unprofessional demeanor, consistently displaying patronizing and disrespectful behavior while fabricating excuses to justify ending calls. She even claimed to have identified me, which struck me as blatantly discriminatory. Due to their lack of response to my direct complaint, I've escalated the matter to the CQC and ombudsman. The receptionists are excessively discourteous, and I'm utterly astounded by their undeserved 'GOOD' CQC rating. The fact that I cannot secure an appointment for another month is completely ridiculous. Let me be clear: the NHS is not free - we fund it through our taxes! Burney Street urgently needs to either retrain their staff or recruit new personnel, as I am far from the first to criticize their receptionists' unacceptable rudeness.

Data Breach Nightmare at Local GP Practice

Massive data security incident - my personal details were altered without my permission or verification. Terrible interaction with a female doctor who displayed extreme discourtesy during a phone conversation while I was seeking explanations about the unauthorized change. Additionally, my attempt to discuss a recent medical appointment was equally unsatisfactory. The practice demonstrated zero genuine interest in understanding patient history or acknowledging patient concerns. The healthcare professional consistently interrupted me mid-sentence (seemingly a typical NHS communication approach) and abruptly terminated the call after merely reciting information I was already aware of. The service quality was utterly unacceptable, and I will be submitting a comprehensive formal complaint. The primary purpose of this review is to caution potential patients against registering with this medical practice!

Unhelpful phone consultation for genetic testing

During my phone consultation, the healthcare professional displayed a condescending and discourteous demeanor. My straightforward request was to discuss preimplantation genetic diagnosis (PGD) for an X-linked genetic condition and obtain a referral to a genetic counselor. However, the representative demonstrated a lack of expertise, spoke in a patronizing manner, and essentially brushed off my concerns. Truly frustrating!

Quick Help for My Baby's Health Needs

I'm thoroughly satisfied with the e-consult platform, particularly when it comes to my child's healthcare needs. The service is impressively responsive, typically providing a quick reply or scheduling an appointment within the same day, especially for urgent matters.

Terrible service since pandemic hit

If possible, I'd rate this zero stars. Ever since COVID-19, the reception staff have taken control of appointment scheduling. They've directed me to the emergency room in one case, completely disregarded my request another time, and even demanded a picture of a medical issue I never mentioned. Their approach is to patronize patients, treating them like uninformed children who can't manage their own appointment bookings. There's absolutely no value in being registered with this practice, as they seem uninterested in actually seeing patients.

Disappointed after 30 Years with My GP

Utterly disappointing encounter with a medical practice I've been associated with for nearly three decades. Forced to endure a 45-minute wait, yet I'm threatened with removal if I arrive even slightly late. The practice has significantly deteriorated since new management took over. It's genuinely heartbreaking, as this used to be such a wonderful healthcare provider.

Deregistered During Covid with a High Fever

The medical professionals are commendable, but the administrative staff and management are utterly deplorable. After being their patient for half a decade, they callously removed me from their practice during the pandemic while I was seriously ill, simply because I couldn't arrive for an appointment within a 15-minute window. The receptionist arbitrarily claimed I lived too far away and should find another GP, despite knowing my address for years. I was running a high fever of 40 degrees and was in the same local area. Moreover, they never sent a formal notification or warned me about being deregistered. I discovered I was no longer their patient through an automated message when attempting to book an appointment, which ultimately led me to the hospital during complete lockdown. Their actions are completely indefensible - I would give zero stars if possible, but I'm constrained to one star solely because the actual doctors are genuinely kind and professional.

Worst Booking Experience Ever at Clinic

Impossible to schedule a consultation, and the front desk personnel displayed the most unprofessional attitude I've encountered, especially considering my background in healthcare with the National Health Service.

Quick and Convenient Medical Care

The clinic's spot is perfectly situated in the heart of the area, and I've consistently had pleasant interactions during my visits. Scheduling an appointment is relatively straightforward, and I appreciate how efficiently they manage patient wait times.

Rude Receptionists Ruined My Clinic Visit

The reception team desperately needs an overhaul. The current staff members seem perpetually disgruntled and unwelcoming, making it challenging for patients seeking genuine guidance about their treatments. These employees are literally paid to manage phone communications and assist clients, yet they consistently act as though responding to calls is an inconvenience rather than their fundamental professional responsibility.

Endless Calls and No Response

I attempted to contact the practice via phone but encountered persistent connectivity issues, spending over half an hour on hold without success. Subsequently, I completed an online e-consult which resulted in a missed call during business hours when I was unavailable. Upon returning the call, I was met with another frustrating experience of continuous ringing for 20 minutes before ultimately abandoning my efforts. This incident, compounded by a previous instance where my prescription was erroneously overlooked twice, has definitively convinced me to seek alternative medical registration. While I remain open to revising my assessment should improvements occur, the current level of service is unacceptable and deeply disappointing.

Missed My Flu Jab Reminder This Year

I've consistently received excellent service from this practice. However, I haven't been notified about my flu vaccination this season. Back in September, I recall seeing a notice on their website suggesting they would reach out to all patients over 65 during October. To date, I've received no communication, and when I checked their website today, I couldn't locate any details about flu jabs. It's possible I misinterpreted the information earlier, and I'm aware I can alternatively obtain the vaccine from a local pharmacy.

Good care during challenging times

While not without flaws, this medical practice offers a vital community service amid challenging circumstances, and compared to other GP offices I've encountered in London, they stand out positively. In my interactions, both the administrative team and physicians have consistently demonstrated exceptional helpfulness. I acknowledge that my personal experience may differ from others', and I'm not dismissing alternative perspectives.