The Burnham Surgery
Average! (21 reviews)
Average! (21 reviews)
Patient feedback reflects a mixed experience across appointment access, communication, and care delivery. Several patients reported significant challenges with booking appointments, including lengthy phone waits, difficulty reaching the practice, and extended scheduling processes. Phone access and reception experience emerged as particular pain points, with some describing sluggish service and discourteous interactions at check-in. Communication failures were also noted, including unfulfilled callback promises and unclear appointment information.
Conversely, many patients praised the professionalism and compassion demonstrated by clinical staff, highlighting efficient care delivery, comprehensive health assessments for new patients, and responsive appointment arrangements through online booking systems. Patients consistently commended courtesy and respect from nursing and medical teams, with several noting their confidence in the service following positive consultations.
Waiting times and the speed of reception processes generated concern in multiple reviews, though some patients reported satisfactory experiences with prompt phone connections and minimal delays. The feedback suggests inconsistency in service quality, particularly between reception and clinical areas, with appointment scheduling and phone access representing the most frequently cited barriers to care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience across appointment access, communication, and care delivery. Several patients reported significant challenges with booking appointments, including lengthy phone waits, difficulty reaching the practice, and extended scheduling processes. Phone access and reception experience emerged as particular pain points, with some describing sluggish service and discourteous interactions at check-in. Communication failures were also noted, including unfulfilled callback promises and unclear appointment information.
Conversely, many patients praised the professionalism and compassion demonstrated by clinical staff, highlighting efficient care delivery, comprehensive health assessments for new patients, and responsive appointment arrangements through online booking systems. Patients consistently commended courtesy and respect from nursing and medical teams, with several noting their confidence in the service following positive consultations.
Waiting times and the speed of reception processes generated concern in multiple reviews, though some patients reported satisfactory experiences with prompt phone connections and minimal delays. The feedback suggests inconsistency in service quality, particularly between reception and clinical areas, with appointment scheduling and phone access representing the most frequently cited barriers to care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Elaine H.
6 years ago
Excellent!
Exceptional care that went above and beyond expectations
Exceptional medical care from start to finish, with outstanding staff at every level. The team addressed my complex medical concern with remarkable efficiency, professionalism, and compassion, even though I'm not a permanent resident. Special kudos to Nurse Debbie, who truly stands out as an exceptional healthcare professional.