The Castle Practice

Long Wait with Newborn Was Frustrating

I've been sitting in the waiting room for a full 60 minutes with my 7-week-old infant, and despite having a pre-scheduled appointment made by the practice, no healthcare professional was available to see us. Consequently, we had to return home empty-handed. The level of service provided was completely unacceptable.

Compassionate care from Jay at the clinic

I recently met with Jay, and his demeanor was exceptional. He demonstrated remarkable friendliness, patience, attentiveness, and empathy throughout our interaction. Unfortunately, such high-quality service isn't consistently available everywhere.

Caring Doctor Who Really Listens

Dr. Tara Saha demonstrates excellent medical professionalism and care. Highly recommended physician.

Heartbroken to Leave My Longtime Doctors

I'm deeply disappointed to be forced out of this medical practice that I've been loyal to for an extended period. Throughout my time with them, I've never encountered any issues. The entire medical staff, particularly Dr. Feghali, Dr. Chitnis, Dr. Tariq, and Dr. Zafar, have been exceptional. I'm just truly disheartened that I couldn't continue receiving care from this wonderful team.

Dr Feghali's Thorough Care Helped Me Immensely

Throughout my life, I've rarely required medical attention, but recently, I've been dealing with a persistent health concern. Dr Feghali has been absolutely remarkable, displaying utmost professionalism and unwavering commitment to uncovering the root of my issue. Her dedication is truly appreciated. I also want to acknowledge the reception team - while telephone access can be challenging during busy periods, once you connect with them, the staff are incredibly supportive and consistently aim to guide patients in the right direction. My gratitude goes to Castle Practice, where I consistently feel confident and well-cared for.

Rude Receptionists Blocked My Daughter's Care

Medical professionals at this clinic are excellent once you secure an appointment, but navigating their initial reception is a nightmare. The front desk staff are incredibly dismissive and unhelpful, particularly when I tried to get care for my young child. They flatly refused to accommodate us, repeatedly interrupting me and claiming they were at full capacity for the day. Their complete lack of empathy and compassion was shocking - they showed zero concern for my daughter's well-being. I absolutely believe the reception team desperately needs comprehensive customer service training and much closer management oversight. Their communication approach is completely unacceptable and borderline cruel.

Longtime Patient Praises Caring Doctors and Staff

A truly exceptional medical practice. I've been their patient for over three decades. Most of the physicians genuinely pay attention, taking ample time to provide thorough care. I'm deeply appreciative of the continuous support throughout the years, especially from the remarkable Dr. Wallis, Dr. Joshi, and the now-retired Dr. Manyweathers. The current team of doctors, particularly Dr. A Tariq, has been absolutely outstanding. The majority of the reception staff are incredibly efficient and go above and beyond to help patients. After reading other reviews, I felt compelled to share how remarkable this practice is, consistently delivering excellent care to numerous patients. My heartfelt gratitude for everything you've done for me and my family.

Dr. Feghali Really Listened to My Concerns

Dr. Feghali is truly exceptional and a fantastic addition to this medical practice. She's an outstanding physician who genuinely pays attention to her patients' concerns and demonstrates deep compassion. I'm incredibly thankful for her professional approach and the sincere care she provides. Her commitment to patient well-being is remarkable. 😊

Dr Zafar Made Me Feel Completely Heard

My visit to the surgery today was absolutely flawless. Dr Zafar conducted my consultation, and though I was initially apprehensive about consulting a male physician, I decided to proceed. I am truly grateful that I did. The doctor was incredibly attentive, compassionate, and completely understood my concerns. He listened carefully, offered reassurance, and made me feel completely comfortable. If every general practitioner approached patient care with the same level of empathy and professionalism as Dr Zafar, healthcare would be transformative. My sincere appreciation goes to him.

Mum's Urgent Health Concerns Ignored

Completely useless. Appalling care. My mother has been stuck in the emergency department for 72 hours, suffering immensely. Her GP has received two discharge summaries highlighting her pain and critically high blood pressure, yet scheduling an appointment seems impossible. She remains in excruciating pain unrelated to her blood pressure and urgently requires both pain management and BP monitoring. The receptionists are dismissive and unhelpful. My sister-in-law has attempted to intervene, we've had a telephone consultation cancelled, and we're still waiting for any meaningful response. The entire service is absolutely unacceptable and represents a total failure of medical care. I'm relieved this isn't my regular medical practice. What they're doing amounts to patient neglect, especially considering my mother is my father's primary caregiver. The whole situation is utterly heartbreaking and infuriating.

Fantastic Service

Extremely happy with the service myself and husband have received from the Castle Practice. All staff have been helpful, approachable, informative and thorough .

Hard to Reach But Worth the Wait

Competent physicians Dr Williams and Dr Zilinkus, worth seeing if you manage to secure a slot. Their phone lines, however, are consistently jammed.

Quick Care When You Need It

Excellent service. When you're truly unwell, they make every effort to schedule you a consultation promptly.

Doctors Ignored My Health and Triggered Anger

I'd give zero stars if possible. They prescribed me medication over 5 years ago and now refuse to continue it - absolutely ridiculous. None of the doctors actually listen to my concerns; instead, they treat me like a test subject, experimenting with various medications. It's unacceptable that they put me on antidepressants for IBS. My medical records clearly show I was diagnosed with ADHD and behavioral issues when I was younger, which is appalling considering I have six children who depend on me. They prescribed medications that triggered my anger and made me suicidal, which I immediately stopped, much to the doctor's displeasure. What kind of professional gives antidepressants to someone with ADHD and then withholds their regular medication over Christmas? No doctor here seems competent. I'm seriously worried about the potential long-term impact on my health and am seeking legal advice. This level of neglect - prescribing multiple medications without properly checking my records - is unforgivable. This entire practice needs to be shut down. Dr. Negargar is completely useless, and Dr. Tariq is even worse - asking me to do things, then completely disregarding my input and preventing me from accessing essential medications for my health conditions.

Not Worth the Hype at All

Utterly astounding. I'm completely taken aback by what just occurred. This experience has left me stunned and struggling to process the incredible turn of events. The sheer unexpectedness of the situation has me reeling, struggling to comprehend the magnitude of what I've just witnessed.

Long Wait Times Are Killing Me

I've been a patient at this clinic since I was born, but scheduling an appointment has become nearly impossible. Ironically, it was simpler to get seen during their industrial action. The fact that I'm forced to go through the 111 service just to secure a consultation is ridiculous. This healthcare facility is a complete disgrace to the National Health Service.

Compassionate Doctors Helped Grandpa Recover

On my grandfather Leonard Hill's behalf, I'm sharing his experience. He has been incredibly impressed with this medical practice, especially Dr Chitnis and Dr Manyweathers. After suffering a road accident in November that significantly impacted his sense of security, the doctors' comprehensive approach has truly restored his confidence. He feels they were extremely attentive and their care has been tremendously reassuring. Heartfelt appreciation to the entire team x

Quick and friendly service at lunch

These are absolutely top-notch!

Frustrating wait for a specialist referral

I cannot endorse this medical facility and suggest seeking alternatives. For instance, when I required a specialist consultation, their referral process was the sole pathway to my preferred physician. I called on Monday, explaining that I had diagnostic images and was confident the doctor would immediately recognize the urgency, warranting a hospital referral. However, their response was that the next available doctor would not be accessible until Friday. This delay is completely unacceptable, leaving me frustrated and angry about their lack of responsiveness to what I perceive as a critical medical situation.

Waited Forever for a Quick Checkup

If you're looking to become a patient with endless wait times and zero chance of seeing a physician, this practice is your perfect match.