The Castle Practice

Terrible Wait for Sick Baby on Monday Morning

I've been a loyal patient at this medical practice for years without significant issues. However, yesterday (Monday morning), my experience was deeply frustrating. After waiting 20 minutes on hold after the phone lines opened, I was informed that no appointments were available for my critically ill 10-month-old daughter. She was not eating, not drinking, screaming in pain, and visibly distressed. They dismissively suggested I contact urgent care, which ultimately led to us ending up in the emergency room hours later. The hospital diagnosed her with low blood sugar, dehydration, high fever, and gastroenteritis. The medical staff explicitly stated that the practice should not have refused to see a child under one year old. As a result, I am preparing a formal complaint to be submitted to the practice manager, as their negligence potentially endangered my child's health.

Frustrating wait times and terrible customer service

Scheduling an appointment is impossible, and even if you manage to book one, you'll inevitably be left waiting well past your designated time. The front desk staff are discourteous and provide absolutely no assistance whatsoever.

Quick and Convenient Healthcare Service

The personnel at this establishment are exceptional, consistently warm, accommodating, and eager to assist. I can reliably schedule an appointment whenever necessary.

Terrible Medical Office with Zero Communication

Absolute nightmare medical practice! Completely impossible to schedule a visit and their communication is nonexistent. Total waste of time and energy - these doctors are completely unprofessional!!!

Afternoon walk-in saved the day

Attempting to schedule a time slot during the early hours is an exercise in futility at this establishment.

Decent care, but those morning phone lines

I've been a patient here for quite some time. The staff genuinely attempts to provide assistance, and in most instances, they manage to address my needs. However, the morning phone lines for scheduling appointments are incredibly frustrating. Despite their efforts to improve the system, it remains a significant issue.

Rude Receptionist Killed My Confidence

The receptionist's demeanor was unwelcoming and created significant tension during my new patient registration process. I'm deeply worried about the potential consequences of such an off-putting initial interaction. Imagine being someone who has summoned immense courage to seek medical help for a concerning health issue, only to be met with a cold and dismissive attitude that might discourage them from following through. What if this unfriendly reception prevents a patient from discussing critical health matters, like a potentially life-threatening medical concern or even addressing serious mental health struggles like suicidal thoughts?

Friendly team makes dining a pleasure

Each visit I've made has consistently been pleasant. The personnel are skilled and friendly.

Helpful stop smoking support with minor hiccups

Despite encountering a couple of minor hiccups, I'm generally quite satisfied with the service, and their smoking cessation program has been particularly impressive (fingers crossed it continues this way).

Frustrating wait for dismissive doctors

When you finally manage to secure an appointment, the service is subpar! The doctors are unaccommodating and reluctant to prescribe medication!!!

Terrible Phone Support in the Morning

Nearly unattainable to reach via telephone during morning hours because their sole phone line remains perpetually busy!!

Frustrating to Book, But Doctors Are Solid

Scheduling appointments is a challenge with perpetually booked online systems and unresponsive phone lines. However, the medical staff are excellent once you finally secure a consultation.

Nightmare Getting an Appointment at This Practice

Getting an appointment here is practically a futile endeavor, assuming you can even get someone to pick up the phone. The receptionists are unbearably condescending, acting like they're medical professionals themselves. You're instructed to call back at 2:30, and when you do, they're completely booked and tell you to try again in the morning. It's an absolute mockery of what used to be a reputable medical practice. The appointment system and staff's attitude have completely undermined the quality of this once-good doctors' office.

Phone Lines Never Answered at This Practice

Truthfully, the physicians are excellent once you secure a consultation. However, the medical practice's quality of service has significantly deteriorated compared to its previous state! In the past, you'd need to repeatedly dial the surgery around 40 times right when they open just to schedule an appointment. Now, they don't even answer the phone at all. It's becoming absolutely absurd and falls far short of the standard of care patients should expect.

Waiting Room Nightmare at the Clinic

This place is a total disaster! I'd rather take my chances elsewhere than sit in that miserable waiting room packed with elderly patients complaining non-stop. The space feels like a breeding ground for disease, with germs seemingly covering every surface.

Worst Customer Support I've Ever Dealt With

Getting in touch with their customer support is an absolute nightmare. Every single time I call, it feels like an eternity before anyone answers, and when they finally do, they're completely useless.

Friendly staff and easy elevator access

Drugstore located on the ground level, with medical offices situated on the first floor. An elevator provides convenient transportation between these levels, catering to those needing mobility support or simply preferring an effortless journey. The pharmacy personnel are approachable and supportive. They demonstrate excellent knowledge regarding prescription details and administrative processes. The team is genuinely delightful. Similarly, the medical staff in the surgery area work diligently while maintaining a warm, welcoming demeanor, consistently greeting visitors with cheerful smiles.

Impossible to Book an Appointment Here

Getting an appointment here is incredibly frustrating. The phone line is constantly busy, making it nearly impossible to schedule a consultation. Even after repeatedly trying to get through, you'll likely find all slots are already taken. If you're working, you might actually recover from your illness before securing a slot. The medical staff themselves seem fine, but the booking system is absolutely dreadful.

Impossible to Reach After 11:30 Surgery Line

I've been attempting to call this medical practice for three consecutive days after 11:30am, as suggested by their recorded message. Their phone remains unanswered, which is absolutely unacceptable! I sincerely hope they improve their patient communication, or I will definitely be seeking care elsewhere. Finally managed to get through after half an hour of persistent dialing.

Welcoming clinic with handy pharmacy

Delightful service with welcoming personnel. They're always accommodating and go above and beyond. The in-house pharmacy adds an extra layer of convenience.