The Cedar Practice

Compassionate care that listens and helps patients

I can't comprehend the low ratings because my experience has been fantastic. Unlike my former medical practice, which consistently ignored my health concerns and denied me consultations, Cedar Practice has been incredibly responsive. They efficiently utilize their available resources, offer seamless appointment scheduling, and provide prompt medical attention. Additionally, they have an on-site blood testing facility. I'm thoroughly satisfied with their service :)

Disappointing adhd treatment with zero real help

This approach falls short of addressing ADHD symptoms effectively, even when you have a diagnosis from a private clinic and a shared care arrangement in place.

Worst medical experience ever terrible service

Steer clear of this place. The staff, from the front desk to the doctor, are completely incompetent.

Friendly service and quick attention at clinic

Friendly and courteous front desk personnel greeted me immediately upon arrival, and the entire team demonstrated a high level of professionalism throughout my visit.

Terrible service and impossible to schedule appointment

Getting a consultation feels like pulling teeth. Their responsiveness is practically nonexistent, and scheduling anything seems to be an uphill battle.

Terrible customer service leaves patient without medication

The receptionist's behavior is absolutely appalling. Over the past couple of days, I've made numerous calls attempting to resolve a critical medication issue for my partner, who has been struggling with psychosis for three years. There seems to be a mix-up with our pharmacy, and I've been desperately trying to clarify the situation. However, the staff appears completely indifferent to our plight. The last representative I spoke with coldly informed me that my boyfriend must remain without his essential medication until the Easter holiday concludes. What sort of heartless and unprofessional service is this?

Trusted doctor and convenient local healthcare

For nearly two decades, I've been a patient at this medical practice. While there are certainly some drawbacks—particularly their somewhat complicated and perplexing appointment scheduling process—I still wholeheartedly award them 5 stars. The primary reason is Dr. Stanley, who has consistently provided exceptional care throughout my years as a patient. What truly stands out is having a general practitioner who is intimately familiar with my medical history and demonstrates real expertise in women's health. Additionally, the convenience of receiving such high-quality care close to my home, without needing to travel extensively across or beyond the local area, is a significant bonus.

Great customer service saves the day

Initially, my interaction at the reception was less than satisfactory. However, I received a follow-up call regarding my previous complaint, during which Katie, the manager, carefully listened and sought to comprehend the precise nature of my concerns. It's truly heartening to encounter a practice that genuinely values patient feedback and strives to enhance their service. The discussion far exceeded my anticipated outcome, and I am thoroughly pleased with how the situation was handled. My sincere appreciation goes out to them.

Exceptional medical care from top-notch professionals

Exceptional medical professionals on staff, namely Dr. Saw and Dr. Stanley.

Compassionate doctor who truly cares and listens

Dr. Stanley was excellent during my consultation. I appreciated how attentive and empathetic they were, truly hearing my concerns and offering a helpful resolution to my issue.

Great product meets all my expectations

Quite excellent

Terrible service made me run away fast

Completely underwhelmed after a single visit. This experience was so disappointing that I won't be returning under any circumstances.

Exceptional service with friendly staff

A top-notch medical facility with incredibly friendly staff. The personnel here are warm, welcoming, and make you feel completely at ease during your visit.

Monika rocks exceptional customer service skills

Monika at the front desk is absolutely fantastic, consistently exceeding her job responsibilities to assist me. Whenever I reach out by phone or stop by in person, she demonstrates an exceptional willingness to help. Her dedication and customer service are truly remarkable, and I always appreciate her proactive approach.

Unprofessional service at cedar medical practice

The African American female receptionist at Cedar Practice displayed an extremely unprofessional demeanor during my recent interaction. When I phoned to schedule an appointment and request a prescription refill, she abruptly terminated the call. As a fellow Black individual, I find her behavior unacceptable and believe she urgently requires comprehensive customer service training.

Inconsistent service with long wait times

The front desk staff could improve their service. Throughout my approximately five visits, they've consistently delayed calling me in, with one instance involving a 40-minute wait! Despite this, the medical professionals—both doctors and nurses—have been exceptionally pleasant and kind.

Terrible service with discriminatory and disrespectful treatment

The employee's behavior was absolutely appalling. Simply because my mother isn't fluent in English, she was labeled as rude. What kind of unprofessional treatment is this? This establishment deserves immediate shutdown. YOUR CONDUCT IS REPREHENSIBLE. You deliberately demean vulnerable people, yet no one seems to hold you accountable for your disrespect. Manager of this Cedar practice, are you blind to the numerous complaints? Isn't it time you seriously address these issues? Replace these staff members with professionals who understand basic human dignity, because the current employees clearly don't appreciate their positions and seem unworthy of their jobs based on such disgraceful conduct.

Terrible service and unprofessional staff at cedar practice

The receptionist at Cedar practice consistently provides hostile and unwelcoming responses, making it extremely challenging to schedule a doctor's appointment. Her attitude suggests she should be replaced by someone more professional and less discriminatory. This is undoubtedly the most terrible general practice in London, completely unworthy of any positive recognition. They have failed to provide me with a single appointment slot for three entire months. It seems like their staff are more problematic than the patients they're meant to serve, and they urgently need to address these serious customer service issues.

Compassionate healthcare with dedicated staff and support

A top-notch medical practice that I'd absolutely endorse. The dedicated doctors and nurses tirelessly deliver outstanding healthcare, demonstrating exceptional commitment particularly during the challenging COVID-19 period. I want to highlight the multiple consultation options, with the e-consult platform being especially convenient and user-friendly. The administrative and reception staff are remarkably efficient, consistently striving to provide exceptional support and handling complex patient interactions with remarkable professionalism, even when confronted with difficult individuals. Their ability to remain composed under pressure is truly commendable. For anyone seeking comprehensive, compassionate healthcare that truly represents the best of the NHS, I cannot recommend this practice highly enough - definitely worth registering here!

Terrible service and unhelpful medical staff

Scheduling an appointment here is incredibly frustrating. The front desk staff lack professionalism, and despite being instructed to call precisely at 8 am, you're immediately informed that no availability remains. As a result, I've transitioned to a different medical practice that offers more responsive and courteous service.