The Cedars Surgery

Confusing and unhelpful online booking system

Navigating the website and completing the online form proved inadequate for my specific circumstances. For instance, I had already submitted my week-long blood pressure readings, and the practice then requested that I schedule a follow-up appointment for a 24-hour monitoring device if my blood pressure remained elevated. However, the form did not accommodate this particular scenario, making it impossible for me to proceed with the booking.

Worst purchase ever terrible customer service

Absolutely terrible

Caring and efficient healthcare at its best

This medical practice stands out with its welcoming and efficient staff. The reception team is particularly noteworthy, offering a warm, supportive approach and demonstrating genuine helpfulness when assisting patients.

Anima system failed me with serious allergy concerns

I completely support and appreciate the medical practice's transition from traditional phone and in-person appointment scheduling to the online Anima system. However, I am currently experiencing a serious allergic condition that is significantly impacting both my personal and professional life. When I attempted to book an appointment through Anima and uploaded images of my swollen body part, I received a dismissive response suggesting no further action was necessary. I continue to suffer from this health issue. I visited a pharmacy seeking antiallergic medication, but was informed I require a GP prescription. I am left uncertain whether I should wait until my condition deteriorates or if I will receive an appointment or prescription from my doctor - only time will tell.

Terrible product waste of my hard-earned money

Disappointing. Subpar. Not up to expectations. Fails to meet even basic standards. Would not recommend.

Frustrating healthcare system fails patients completely

Can't find any doctors willing to take responsibility. I recall a time when medical practices were more patient-focused. Nowadays, it's impossible to get an appointment, and it's not just me struggling—my immobile mother is in the same boat. All we're seeking is some basic medical assistance, but we've been met with complete indifference. I was even told by a physician that dispensing prescriptions isn't their role—isn't that precisely what a doctor is supposed to do?

Compassionate care during a difficult family journey

I extend my heartfelt gratitude to the entire team at Cedars Surgery for their compassionate care, especially during my Aunt Cheryl's final days. The physician I consulted with multiple times was incredibly supportive - her assistance was more profound than she might have understood. I truly appreciate how they helped make this challenging period of life as peaceful and comfortable as possible, allowing her to remain in her own home.

Life-changing support from a compassionate healer

Dr. Oliver Lyell is undoubtedly the professional who genuinely helped me overcome my dependency, an incredible individual who has truly assisted me in rebuilding my life after my mother's passing. THANK YOU IMMENSELY, Mr. Peter McNamara.

Compassionate care for elderly patient this holiday season

The nurse practitioner demonstrated exceptional care and professionalism during her consultation with my elderly father-in-law today, offering valuable medical guidance and putting his mind at ease. Wishing the entire medical team a joyful holiday season.

Compassionate nurse made my day better

Met an incredibly compassionate healthcare professional who went above and beyond, taking the time to engage in conversation and provide exceptional support during my visit!

Quick and efficient vaccine experience

Received my seasonal influenza and coronavirus vaccinations this afternoon. The process was quick and efficient, taking just a few minutes. Grateful to Dr. Blease for the smooth experience.

Compassionate care from fantastic medical professionals

I've been to the medical practice multiple times recently (more than in the previous two decades) and consistently encounter staff who are polite, supportive, compassionate, and comforting! I want to specifically express my gratitude to the practice nurses Lesley, Julie, and the newer additions Charlotte and Sue... Fantastic job, team!

Shocking alternative to a real doctor visit

Requested a consultation with my primary care physician, scheduled for 11:40, but upon arrival, I was assigned to an Advanced Care Practitioner (ACP) instead. I was informed that she possesses the same capabilities as a general practitioner. Absolutely astonishing.

Compassionate team makes healthcare feel like family care

Exceptional personnel who demonstrate genuine compassion. My loved ones and I have consistently experienced unwavering support.

Terrible service and unhelpful medical staff everywhere

The front desk staff consistently demonstrate a lack of professionalism and courtesy. After enduring a frustratingly long six-week wait for an appointment, I was met with further disappointment when the physician, following a brief 10-minute consultation, abruptly instructed me to complete an online form because she was pressed for time and had additional patients pending. The entire experience was incredibly frustrating and felt dismissive!!!!!

Terrible service for special needs patient care

Attempted to seek assistance for my autistic child and was dismissively redirected elsewhere. I'm utterly frustrated with Cedars Surgery's lack of concern for her health. The receptionist's demeanor was curt and discourteous, making me feel completely unsupported and disregarded.

Unhelpful receptionist nearly delayed crucial medical check

I arrived early to schedule a consultation with my primary care physician. The front desk staff informed me the earliest available slot was five weeks out. When I explained my concern about an unidentified growth on my head, she suggested I either ring 111 or visit urgent care. Following a call to 111, I ultimately consulted a pharmacist. They subsequently arranged an immediate appointment with my GP that same day. Interestingly, the receptionist later told the pharmacist she wouldn't have dismissed me had she understood the seriousness of my head lump. Thanks for the misleading information.

Compassionate care that truly heals and supports

Every time I step into the office, I'm welcomed by warm, genuine smiles. The receptionists and doctors consistently demonstrate exceptional care, going above and beyond to support me through my medical challenges. Their approach is characterized by deep empathy, remarkable patience, and genuine kindness. I'm truly grateful for the professional advice, invaluable help, and comforting reassurance I've received. The staff here is simply outstanding, and the level of service is truly top-notch xx

Compassionate care at its absolute finest

A highly attentive and compassionate physician who takes comprehensive care and shows genuine concern for patients.

Avoid this terrible medical practice at all costs

The Cedars Surgery demonstrates complete indifference towards patients, treating individuals as mere statistical data and revenue sources. Abysmal customer service, interminable telephone hold times, recurring errors with prescriptions, and extremely restricted appointment scheduling. Prescription renewal emails are systematically ignored, receive no acknowledgment, and frequently remain unprocessed, resulting in unnecessary pharmacy visits. If any alternative medical practice is available, strongly recommend seeking care elsewhere.