The Cedars Surgery

Compassionate care at its absolute best

Top-notch medical professionals. Welcoming and courteous personnel.

Terrible service and suspicious review manipulation

I've had to repost my 2-star review after its initial removal. The core issues persist. At our age, my 78-year-old wife and I have yet to actually see or be formally invited to consult with our designated general practitioner. The automated phone greeting misleadingly suggests that a GP handles appointment triage, which is patently false. In reality, the receptionist determines when a phone consultation occurs. I was initially scheduled for a telephone consultation three weeks out. Interestingly, within half a day of publishing my critical review, my appointment was abruptly cancelled, with a new slot assigned that pushed my consultation back an additional week, supposedly due to 'unforeseen circumstances'. I understand healthcare resources are constrained, but medical practices must improve their operational capacity. Each time I contact the surgery, the staff sound overwhelmed and stressed. This level of service is simply unacceptable.

Exceptional care from friendly cedars surgery staff

Every interaction I've had with the team at Cedars Surgery has been consistently excellent. Jason, in particular, stands out for his exceptional assistance. I want to express my gratitude to the entire staff for providing such outstanding care and service. Jacqueline Porte

Reliable and accessible gp service in challenging times

It meets the typical standards of a primary care clinic, and while many of my acquaintances are struggling to secure medical appointments, we continue to enjoy convenient access. Kudos to Cedars.

Exceptional healthcare that goes above and beyond

Absolutely outstanding surgical procedure with top-tier service and an incredibly skilled team. Their professionalism is truly exceptional, and I cannot emphasize enough how impressed I am. Immense gratitude to the entire staff who maintained their commitment and excellence during the challenging pandemic period. I wholeheartedly endorse and recommend their services without reservation.

Amazing care at cedars medical center

This surgery is absolutely outstanding and highly attentive. Every member of my family has received exceptional care and treatment at The Cedars. The staff are compassionate and incredibly supportive. If the rating system allowed, I would gladly award more than the maximum five stars.

Amazing healthcare with caring and attentive staff

I've been thoroughly delighted ever since transferring to this medical practice from London. The service is top-notch, and the staff demonstrate remarkable patience and compassion.

Amazing support from a caring team

This is the most supportive and compassionate medical group I've ever encountered.

Trustworthy medical care for lifelong patients

I've been a patient at this medical practice for years, ever since I was young. The staff consistently provides excellent service and support. By timing your call strategically, you can easily secure an appointment. I cannot speak highly enough about this healthcare provider.

Compassionate care at its absolute finest

Rarely do I need to come to this medical practice, and that's a relief, but whenever I do, I'm consistently impressed by their welcoming atmosphere, compassionate employees, and the excellent Dr. Feeny. It's my sincere hope that our government would demonstrate the same level of commitment to the National Health Service as this surgery shows in supporting its local community.

Frustrating healthcare service after decades of loyalty

I've been a patient at this medical practice for three decades, and while my health requirements have increased, I still aim to minimize my doctor appointments. Recently, I've discovered that scheduling a consultation with my diabetes specialist now requires approximately 20 days' advance notice, and contrary to their previous claims, online booking is not actually available.

Longtime patient with mixed feelings about practice

I've been seeing doctors at this medical center since childhood and have had the same primary care physician for two decades. Overall, the practice has consistently struck me as welcoming and well-organized. However, I sometimes take issue with certain reception staff members who seem overzealous about probing medical details in what feels like a very public setting, especially when I'm seeking an urgent consultation. It appears they operate an informal screening process without proper medical training, and the quality of interaction can vary dramatically depending on which staff member happens to be working the front desk, potentially making the appointment booking process quite anxiety-inducing.

Mostly great service with minor connection hiccups

Occasional connectivity challenges, yet the support team demonstrates genuine kindness and assistance

Exceptional medical care at its finest

My rating is specifically for the medical practice (not the National Health Service :-)). This is among the most streamlined, welcoming, and well-managed clinics I've ever been registered with. Much appreciation!

Great service with minor scheduling challenges

Spotless environment with a contemporary feel and welcoming personnel. Parking is conveniently available. Morning scheduling can be challenging, though online booking seems to offer an alternative solution.

Disappointing decline in care at local surgery

We've traditionally been impressed with this medical practice, but recent family appointments suggest a shift towards cost-cutting measures. While I recognize the immense challenges facing our NHS and its financial constraints, we've increasingly felt dismissed and belittled. Despite these frustrations, Dr. De Georgio remains an absolute standout professional - her genuine commitment to patient care is remarkable, which likely explains the lengthy wait times to see her. She alone would merit a five-star rating! Unfortunately, the overall quality of care has deteriorated to such an extent that we're now seeking treatment elsewhere. For anyone booking an appointment, I sincerely hope you're fortunate enough to consult one of the two remaining compassionate physicians.

Incredible doctor who truly cares and listens

Dr. Fienny is absolutely incredible - hands down the most exceptional healthcare professional I've encountered.