Patient Experience Summary

Patient feedback reveals a markedly divided experience at this practice, with significant challenges in appointment availability and reception experience contrasting sharply with positive feedback about clinical care. Booking appointments consistently requires extended waiting periods, often three weeks or longer, and the online booking system frequently shows no available slots, forcing patients to resort to urgent appointment pathways. Reception staff performance is a recurring concern, with multiple patients reporting discourtesy, poor communication, and lack of responsiveness to inquiries. Several patients describe difficulty reaching the practice by phone, experiencing dropped calls, slow systems, and unhelpful guidance.

Conversely, many patients commend the medical professionals for their compassionate care, clinical expertise, and supportive approach. When patients do secure appointments, they frequently report positive interactions with physicians and nursing staff who demonstrate genuine concern and thorough attention. Some long-term patients highlight the practice's efficiency in diagnosis and the welcoming demeanor of certain team members. The booking system itself receives mixed reviews, with some finding the online platform efficient for standard consultations while others struggle with its limitations for specialized services.

The practice appears to deliver variable service quality depending on which staff member and service area patients encounter. While clinical care often receives praise, the reception experience and appointment access remain significant pain points that substantially impact overall patient satisfaction and confidence in the service.

Appointment

35.50 %
Poor

Reception

38.75 %
Poor

Cleanliness

65.00 %
Great

Care

52.25 %
Average

Respect

42.00 %
Poor

Seen on time

55.75 %
Average

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NN

Neil N. Google 2 years ago

Rating

Excellent!

Cedars surgery delivers excellent care for families

I've been a patient at Cedars surgery for quite some time, and I was surprised to see their low Google rating, which might be reflective of outdated feedback. In our experience, the practice and its team are exceptionally attentive and professional. The reception staff stand out as particularly impressive, handling queries efficiently and demonstrating extensive knowledge about most medical matters. As parents of two young kids, we frequently visit the surgery and have consistently been impressed by their high-quality care. Our interactions have always been smooth and reassuring. Great work!

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SM

Sandra M. Google 2 years ago

Rating

Excellent!

Great service with a few appointment challenges

The reception team consistently greets me with warmth and assistance. Getting in to see the physician doesn't typically involve much of a wait. Booking an appointment, though, can be tricky - my advice is to call early in the day. One of the doctors explained they have limited consultation slots. As with most services, the experience varies; some aspects are satisfactory while others fall short of expectations.

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NM

N M. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and attentive professionals

The staff here are incredibly attentive and welcoming, from the reception to the medical professionals. The doctors go above and beyond, patiently hearing out your concerns and taking care to explain things thoroughly, ensuring you're fully informed and comfortable.

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RO

Rob O. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with genuine compassion and care

After relocating to the neighborhood, my spouse and I enrolled with this medical practice. Initially skeptical due to past disappointing primary care experiences, we were surprised by the glowing recommendations. However, since becoming patients, we've been consistently impressed by the compassionate staff. From the front desk to the physicians, every team member treats you with genuine personal attention and concern.

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JO

Jess O. Google 2 years ago

Rating

Excellent!

Exceptional care and compassion at cedars surgery

Cedars General Practice stands out as the most exceptional medical clinic I've ever been registered with. Recently, we've had multiple occasions requiring medical attention, and their responsiveness has been outstanding - consistently quick to connect us with healthcare professionals and efficiently map out our care pathway. They've demonstrated remarkable flexibility and genuine empathy throughout. Every staff member we've interacted with has exhibited a perfect balance of professionalism and compassionate care. We are truly impressed by their exceptional service.

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JL

Jessica L. Google 2 years ago

Rating

Excellent!

Excellent first visit with friendly medical staff

I have absolutely no criticisms to share. Securing an in-person consultation with my recently selected physician happened with remarkable speed and efficiency. Every member of the medical team demonstrated exceptional courtesy and went out of their way to be supportive. Truly appreciative of the outstanding service.

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VF

Vasile F. Google 2 years ago

Rating

Excellent!

Fantastic experience with professional and friendly service

Excellent and prompt assistance. Clear communication and hassle-free scheduling process.

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NA

Nicola A. Google 2 years ago

Rating

Excellent!

Reliable healthcare with quick and easy scheduling

Consistently accommodating with readily available scheduling options

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TW

Tina W. Google 2 years ago

Rating

Excellent!

Exceptional care from a trusted medical team

I have been a patient at this medical practice for more than two decades, and the physicians and personnel have consistently been exceptional. They demonstrate remarkable empathy, provide unwavering support, conduct comprehensive examinations, and offer genuine reassurance. Additionally, I deeply appreciate the front desk team, who are consistently courteous, accommodating, and proactively problem-solving. I feel incredibly fortunate that both my son and I receive our medical care from this outstanding practice. My heartfelt thanks go out to Cedar Surgery!

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TW

Tina W. Google 3 years ago

Rating

Excellent!

Amazing medical team with exceptional patient care

I've been associated with this medical practice for approximately two decades. I am deeply appreciative of EVERY staff member for their incredible support and assistance. I am truly thankful to receive such compassionate and considerate treatment from the Surgery team.

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MP

Maria P. Google 3 years ago

Rating

Great!

Friendly doctors and quick appointments for families

During most of my visits, I was attended to promptly. The majority of the physicians are highly competent. I would gladly endorse this medical practice. With two young children, we consistently received timely appointments whenever necessary.

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BM

Beverley M. Google 3 years ago

Rating

Excellent!

Amazing care and service at this medical clinic

The front desk staff are incredibly accommodating, courteous, and consistently reliable. My physician demonstrates exceptional dedication that surpasses typical professional expectations.

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NB

Nelson B. Google 3 years ago

Rating

Poor!

Terrible reception ruins what could be perfect care

The reception team is incredibly frustrating, misplacing my children's vaccine documentation from Portugal and then turning around to criticize me for their own mistake. They consistently struggle to provide clear, helpful information. The medical staff and nurses are excellent, and if not for the reception's incompetence, I would have awarded a perfect rating. The reception staff never fail to disappoint. I recently attempted to schedule an appointment and spoke with a representative who informed me they were fully booked for the morning but suggested I call back at 1:30 PM to book an afternoon slot. When I asked to book immediately, she explained the afternoon slots were locked and unbookable at that moment. I've tried to understand the reasoning behind this bizarre booking system, but no logical explanation exists. They simply open slots for half a day, forcing patients to repeatedly call and hope for availability. Seemingly, I'm the only person who finds this approach absurd and inefficient.

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CP

Claire P. Google 3 years ago

Rating

Excellent!

Great medical care with friendly professionals

Highly professional and prompt assistance provided by both the front desk staff and the physician.

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CL

Coral L. Google 3 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and caring staff

I cannot emphasize enough how exceptional Cedars Surgery is. Having been their patient for nearly 24 months, I've found their entire team, starting from the registration process through to appointment scheduling, to be incredibly supportive. The physicians I've consulted have been equally impressive, consistently demonstrating genuine care and going above and beyond to assist me. I want to express my sincere gratitude for your professionalism and kindness, especially considering the challenging nature of healthcare interactions. Your efforts truly do not go unnoticed. Coral Lazenbury

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RM

Ruth M. Google 4 years ago

Rating

Bad!

Terrible service and lack of compassion at clinic

The receptionist displayed a complete lack of compassion. Despite being booked for my cervical screening and experiencing train delays beyond my control, she coldly stated it wasn't her problem and refused to accommodate me seeing the nurse. Her attitude was particularly harsh considering I was there with a 5-month-old infant. Such behavior shows a total absence of human understanding and basic empathy.

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DW

Dave W. Google 4 years ago

Rating

Bad!

Terrible service and broken promises at clinic

Incredibly unprofessional, they pledged to return my call before midday, but didn't contact me until 2pm, and then the office was closed for staff training. Such a simple courtesy of a quick call would have taken mere moments...

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NM

Nick M. Google 4 years ago

Rating

Bad!

Dangerous doctor with deadly medical mistakes exposed

Steer clear of this medical practice at all costs... and if Dr. Stawartz is your physician, he'll likely botch your diagnosis, potentially ruining your life or leading to fatal consequences. I'm utterly baffled by how he's maintained his medical license, let alone been entrusted with running a surgical practice. Numerous individuals, myself included, have suffered from his incorrect diagnoses, with some tragically losing their lives. Recently, while conversing with a nurse at another clinic, she brought up Cedars Surgery, and the moment I mentioned Stawartz, she shared, "He misdiagnosed my friend." This raises serious suspicions about whether he's a doctor who takes pleasure in harming patients. An official investigation into his practices is long overdue!

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MA

Miss A. Google 4 years ago

Rating

Bad!

Terrible service and unhelpful medical staff nightmare

The front desk staff were incredibly discourteous and dismissive, completely disregarding patient concerns. I consulted with both the physician and medical consultant via video consultation, who advised me to secure an urgent appointment through my general practitioner. However, when I contacted the GP's office, the receptionist flatly refused, claiming it wasn't a life-threatening emergency, despite me explaining that the doctors had specifically recommended booking an appointment after our hospital visit. Her refusal was particularly frustrating, especially since she had no comprehensive understanding of my medical situation. Their constant reliance on COVID-related excuses is becoming extremely tiresome and unprofessional.

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WW

Wicky W. Google 4 years ago

Rating

Bad!

Horrible healthcare experience with unhelpful staff

The front desk personnel displayed an extremely discourteous attitude, and the entire staff demonstrated a complete lack of assistance. Even during urgent situations, they failed to show any genuine concern for patients. Their constant references to COVID seem like a convenient cover-up for their fundamental professional incompetence.

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Trusted by GP practices across the UK
Practice Response Rate
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Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01628 620458
  • The Cedars Surgery Wilderness Medical Ctr 8 Cookham Road Maidenhead, Berkshire SL6 8AJ

Patient Experience Summary

Patient feedback reveals a markedly divided experience at this practice, with significant challenges in appointment availability and reception experience contrasting sharply with positive feedback about clinical care. Booking appointments consistently requires extended waiting periods, often three weeks or longer, and the online booking system frequently shows no available slots, forcing patients to resort to urgent appointment pathways. Reception staff performance is a recurring concern, with multiple patients reporting discourtesy, poor communication, and lack of responsiveness to inquiries. Several patients describe difficulty reaching the practice by phone, experiencing dropped calls, slow systems, and unhelpful guidance.

Conversely, many patients commend the medical professionals for their compassionate care, clinical expertise, and supportive approach. When patients do secure appointments, they frequently report positive interactions with physicians and nursing staff who demonstrate genuine concern and thorough attention. Some long-term patients highlight the practice's efficiency in diagnosis and the welcoming demeanor of certain team members. The booking system itself receives mixed reviews, with some finding the online platform efficient for standard consultations while others struggle with its limitations for specialized services.

The practice appears to deliver variable service quality depending on which staff member and service area patients encounter. While clinical care often receives praise, the reception experience and appointment access remain significant pain points that substantially impact overall patient satisfaction and confidence in the service.

Appointment

35.50 %
Poor

Reception

38.75 %
Poor

Cleanliness

65.00 %
Great

Care

52.25 %
Average

Respect

42.00 %
Poor

Seen on time

55.75 %
Average
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