The Cedars Surgery

Quick and compassionate medical care saves day

Got an immediate consultation and the physician was outstanding

Terrible customer service that left me frustrated

Ineffective and lacking in professionalism.

Compassionate doctor saves the day with expert care

I phoned on Friday night and was immediately advised to come in. Dr. Gurprit Kanwar conducted an incredibly comprehensive check-up and, despite my usual discomfort with medical professionals, genuinely helped me feel relaxed! He consulted with the hospital staff and provided a referral that same evening. I'm truly appreciative that he prioritized my well-being and carefully investigated any potential serious concerns. Healthcare professionals often don't receive the recognition they deserve, so I feel compelled to express my sincere gratitude. A heartfelt thank you to the entire medical team x

Horrible customer service nightmare with endless waiting

Absolutely abysmal customer support. I was left hanging on the phone for over half an hour, only to have the call disconnected. When I attempted to request a callback, I was cut off once more, leaving me incredibly frustrated and without resolution.

Terrible reception ruins great doctors experience

The reception staff are incredibly discourteous and obstructive, and the quality of their service has noticeably deteriorated since our initial interactions with this medical practice. We are seriously contemplating changing healthcare providers and cannot endorse this clinic based on our recent encounters with their front desk personnel. It's worth noting that the medical professionals themselves are excellent; however, the receptionists serve as an unavoidable gatekeeping barrier, which ultimately results in this one-star rating.

Quick and efficient medical service today

Phoned in the morning around half-past eight, secured a medical consultation by ten-thirty. The staff at the front desk were welcoming, and the physician was equally pleasant. Much appreciation.

Terrible service at cedars medical surgery

Absolutely the worst medical practice to deal with. The receptionist handling patient registration is incredibly discourteous and lacks basic professionalism. I've been registered with this surgery twice, but both times I was deregistered for supposedly being "inactive" - despite being healthy and not requiring frequent medical attention. Recently, I attempted to schedule a vaccination, as the NHS recommends being registered with a GP, but Cedars Surgery had already removed me from their records. Their approach is ridiculous - they should at least communicate that patients need to make periodic visits, even if they're in good health, instead of forcing individuals to unnecessarily consume doctors' valuable time. Now, if I want to get vaccinated, I must re-register, and according to the staff, that will take 5-6 weeks because they claim to be overwhelmed. I strongly advise anyone seeking medical care to avoid this surgery at all costs. The entire experience is frustrating and inefficient.

Horrific medical experience avoid this practice

This is hands down the MOST ABYSMAL MEDICAL PRACTICE IN THE ENTIRE UNITED KINGDOM The physician attempted to extort me for a medical certificate, and the front desk staff are INCREDIBLY HOSTILE. ABSOLUTELY AVOID REGISTERING WITH THIS CLINIC AT ALL COSTS

Frustrating registration nightmare at local medical practice

The service here is absolutely abysmal. The registration process is painfully slow and frustratingly inefficient. My friend and I attempted to register our parents simultaneously, and while his were processed in just 4 days, mine languished in bureaucratic limbo for over 5 weeks. After all this time, I still haven't received an NHS number, and the receptionists are completely unhelpful, offering no clarity on when this might be resolved. I've never encountered such a sluggish and incompetent system. There's zero transparency and absolutely no support for patients. My advice? Explore alternative GP services and steer clear of this one at all costs.

Terrible service at a supposedly top-rated clinic

Utterly let down! Despite receiving glowing endorsements about this surgical practice, our actual encounter fell far short of expectations.

Disappointing decline of once great medical practice

This practice used to be exceptional. I genuinely believed they had ceased operations. Patients experience issues with them beyond just the pandemic. Their website is abysmal and the details appear unreliable. I'm disappointed to see they've declined in quality.

Horrible medical practice with zero patient compassion

Avoid registering at this practice! Where to begin? The reception staff are incredibly discourteous. During registration, patients are made to feel inferior to existing patients. Unlike other medical practices that conduct height and weight checks during initial appointments, The Cedars demands these measurements be completed on the registration form beforehand. If you're unaware of your measurements, you're isolated in a room to take them yourself, showing complete disregard for individuals struggling with eating disorders or weight-related anxieties. Despite clearly marking our gender as male on the forms, the receptionist persistently addressed my roommate and me using feminine pronouns. Their approach to mental health treatment and non-standard prescriptions is abysmal. I consistently struggle to obtain necessary medication because the doctors fail to comprehend my medical needs, even when specialists have explicitly confirmed them. Attempting to contact the practice manager is futile. I've sent two emails and received absolutely no response, not even an automated acknowledgment. Without question, this is the most disappointing of the six GP surgeries I've encountered.

Unreliable medical records destroyed my complaint hope

Deliberately neglected to document a precise account of the consultation, effectively blocking the Parliamentary and Health Service Ombudsman from pursuing my complaint regarding professional responsibility. I strongly advise against seeking treatment at this medical practice or consulting its healthcare providers.

Fantastic healthcare with top-notch online services

Throughout my two-decade relationship with this medical practice, I've consistently experienced top-notch care. Their digital platforms for scheduling appointments and managing prescription refills are incredibly convenient. The facility itself is wonderfully situated, with hassle-free parking, and the healthcare professionals are simply outstanding.

Amazing dental care for kids and adults

Secured a last-minute booking when I was in urgent need. The team was incredibly welcoming and competent. They were exceptional at helping my young child feel comfortable and relaxed during the visit. The clinic's location is perfectly situated and easily accessible. I genuinely cannot identify a single criticism or area for improvement.

Fast and friendly medical care

Swift and efficient service every time. Highly advised.

Convenient app helped me book doctor quickly

Although scheduling an initial consultation was challenging, I was directed to use the "MyGPapp" and eventually secured an appointment after approximately three days. I managed to book with Dr. Kate, who proved to be incredibly supportive and empathetic regarding my medical concern. While I may not have extensive experience with this practice to fully comprehend previous critical comments, my personal encounter was positive, and I'm comfortable awarding a 4-star rating.

Terrible customer service that lacks basic compassion

Phone staff completely lacking in compassion! It seems they've abandoned any semblance of human empathy. Their attitude suggests they're only willing to assist if you're an infant or an older person facing a critical situation.

Nightmare medical experience with terrible customer service

This surgical practice is an absolute disaster from start to finish. I cannot find a single redeeming quality about their service. The front desk staff are incredibly discourteous and provide zero assistance. The physicians seem completely disinterested, treating patients like an inconvenience they want to quickly dismiss. Scheduling an appointment is a prolonged ordeal, with wait times stretching beyond three weeks. Attempting to contact them by phone is an exercise in frustration - their automated menu is dysfunctional, calls drop constantly, or simply go unanswered. Their mobile application is equally worthless, functioning only when you want to cancel an appointment. To make matters worse, they consistently mishandle patient information and then arrogantly blame the patient for their own errors.

Worst medical care ever avoid at all costs

The staff consistently provides inaccurate guidance to patients, with receptionists displaying a dismissive attitude and arbitrarily recommending emergency room visits (which, in my situation, would have been inappropriate). The physicians are about as useful as seeking medical advice from a random neighbor. They frequently resort to vague, noncommittal language like "it could be" or "likely not serious". Most recently, I was told I was completely fine, despite being bedridden for three days with intense headaches and body pain while pregnant. I could elaborate extensively on their numerous errors and lack of professional care.