The Cedars Surgery

Worst customer service ever at this clinic

I reached out to register as a temporary patient, and the receptionist immediately challenged my choice of clinic, stating they couldn't see me today. When I clarified that I didn't require an immediate appointment, she responded with uncertainty about whether they could accommodate me at all. The interaction was with the most discourteous, agitated, and unprofessional staff member I have ever encountered.

Terrible registration process with endless frustration

The registration process was an absolute nightmare, dragging on for nearly a quarter of a year. I had to make multiple in-person visits just to get things straightened out. Initially, I was instructed to bring identification and address verification. Weeks later, I received a call claiming I hadn't submitted any documents, only to discover they had somehow misplaced my paperwork.

Terrible clinic with zero availability for urgent care

Absolutely terrible medical facility. It's impossible to secure a timely slot, even when facing urgent health concerns! I'm definitely seeking out alternative healthcare providers.

Terrible customer service with endless waiting times

Getting through to their customer service is incredibly time-consuming. Their phone lines are so slow that I frequently give up waiting and have to redial multiple times, which is extremely frustrating. Scheduling an appointment typically requires waiting over a month, which is completely unacceptable.

Terrible customer service from rude receptionist

Receptionist at 14:30 on 07-12-18 was completely unhelpful, displaying a lack of professionalism. If her job is causing her such distress, she should consider finding alternative employment. Her behavior of abruptly hanging up the phone was particularly unacceptable.

Terrible reception ruins a good doctor's practice

Steer clear of this place! While the physician is competent, the front desk personnel are discourteous and thoroughly unprepared. I frequently questioned their capability, which is far from ideal in a medical practice. I'm definitely seeking a new healthcare provider.

Frustrating service with endless waiting and delays

The scheduling process here is incredibly frustrating. Booking an appointment requires waiting over three weeks, and even after arriving right on time, I'm left sitting around for 10-15 minutes despite the office being relatively empty. Their automated phone system is completely useless, making it nearly impossible to actually schedule a consultation.

Terrible service and confusing communication at surgery

The reception team at this medical practice ranks among the most unaccommodating I've encountered. They appear oblivious to their critical role as the initial point of contact, consistently failing to provide clear, direct responses to inquiries. I strongly advise against attempting to use their digital application for accessing personal information, as the staff consistently communicate conflicting instructions. I'm genuinely disheartened, particularly given my previous positive experiences with NHS services in other locations.

Helpful nurses but website needs serious improvement

The nursing staff provides consistent and helpful support without any issues. While the online scheduling platform is efficient for standard consultations, it falls short when patients require specialized services like blood work or additional medical assistance. The system would benefit from expanded functionality, allowing patients to select various appointment types and receive follow-up communication via email or phone directly from the medical practice.

Great service with consistently positive experience

Every interaction has been pleasant and supportive, with no problems encountered to date.

Terrible medical advice from unhelpful clinic staff

Never pick up the phone... always resort to "head to the emergency room" as a convenient cop-out, and even the ambulance staff criticize this medical practice despite their seemingly positive reputation.

Avoid cedar surgery at all medical costs

During my lengthy association with this practice, I've encountered numerous medical shortcomings. Over two decades, I've experienced multiple misdiagnoses and encountered staff members who appear poorly prepared to deliver competent healthcare. The level of medical incompetence is so significant that I strongly caution anyone against seeking treatment here, especially for serious medical concerns. The risk of receiving incorrect medical guidance is substantial, which could potentially compromise patient health. Fortunately, I ultimately transferred to another medical practice that provides substantially superior care, making my previous experience with Cedar Surgery seem remarkably inadequate by comparison.

Compassionate care from amazing medical professionals

Incredible medical professionals who truly prioritize my well-being, undoubtedly the top medical practice globally... my heartfelt appreciation to the entire team... grahame stroud...

Terrible healthcare experience at this medical practice

Medical personnel seemed disinterested and prioritized their own schedules over patient care. The entire staff, including physicians, displayed a lack of helpfulness and concern. I have no intention of returning to this healthcare facility!

Quick care and compassionate medical professionals

I arrived without an appointment and was attended to swiftly (in less than an hour). Returning later that day as my condition deteriorated, I was once again seen immediately. While the quick service may be attributed to the severity of my injury, the staff—from the receptionists to the physicians—were exceptionally compassionate, welcoming, and supportive, making my overall experience truly outstanding.

Frustrating wait times for doctor appointments

Getting a doctor's appointment seems to take forever, consistently around three weeks of waiting time.

Frustrating healthcare system fails patients repeatedly

I've attempted to schedule a standard medical consultation through their online booking platform, but the system consistently reports zero available time slots. My only recourse seems to be booking an urgent appointment, despite my situation not being genuinely urgent. On the rare occasions I successfully secure a doctor's slot, I invariably encounter either a temporary replacement physician or a nurse practitioner. The practice lacks any mechanism for electronically communicating concerns to the management. During a recent visit when I sought to speak with the practice manager, I was left waiting so extensively that I ultimately departed without any interaction or resolution.