The Cedars Surgery

Terrible customer service ruins a great medical practice

The front desk staff completely undermine the quality of this medical practice, which is disappointing since all the doctors are excellent! The sheer level of discourtesy displayed both on the telephone and in person is absolutely unacceptable! My recommendation would be that if interacting with people isn't your strong suit, perhaps it's time to consider a different career path!

Quick and easy rsv shot experience

Quick and easy RSV vaccine, seamless process from start to finish.

Amazing medical care for families at cedars

An absolutely top-notch medical practice in the United Kingdom! Whenever my child or I encounter any health concerns, their team is incredibly quick, attentive, and efficient!! Cedars, continue delivering this exceptional level of care - you truly are outstanding!

Smooth and speedy service at its best

Punctual scheduling with courteous and competent personnel.

Compassionate doctor makes a world of difference

I accompanied my mother to her consultation with Dr McMorrow, offering her moral support. Words cannot adequately capture the depth of empathy, compassion, and understanding the doctor demonstrated while addressing my mother's current health challenges. I'm truly grateful and relieved to know that my mum is receiving such exceptional, caring medical attention from such a remarkable physician.

Terrible service and unhelpful medical care

Terrible medical clinic. When I sought medical assistance, they offered incredibly long wait periods of 3 weeks just for a blood test without an actual consultation, forcing me to seek alternative care and ultimately being advised to go to the emergency room. More recently, after multiple contact attempts in the same week, I was briefly assessed by a nurse who simply recommended antihistamines without properly examining my condition. Once again, I consulted a specialist who has now recommended surgical intervention. I have zero confidence in this healthcare provider.

Terrible doctors practice with zero communication skills

If I could rate this experience lower than the minimum, I absolutely would! Terrible service, I've been completely mishandled with scheduling. I endured a 5-week wait for my infant's 8-week vaccinations and my postpartum checkup (now my baby is almost 12 weeks old). I went to Worle Medical Practice as they originally instructed, only to be informed the appointment was actually at Cedars Surgery. I deeply regret relocating from my previous healthcare provider. I was promised a follow-up call about an appointment... which never materialized. Then I received a letter demanding I schedule the appointment, which I did. The very next day, I got two separate text messages suggesting different appointment times and dates, and upon arriving at the clinic, I discovered I had an additional appointment I was never even informed about.

Quirky museum with unexpected living exhibits

A zoo full of wild creatures, humans excluded

Exceptional service beyond my wildest expectations

Exceptional and incredibly supportive, with outstanding comprehension and empathy - truly impressive

Exceptional surgeon with compassionate care and skill

Truly exceptional medical procedure Dr. Michelle Pumm was incredibly supportive and professional throughout the entire process. His manner was delightful and caring. I'm deeply grateful for his expertise and would like to express my sincere appreciation. Continued success to him!

Seamless healthcare with quick and helpful service

I've been a patient at this medical practice for quite some time now, and I can confidently say I've encountered zero problems. The AskmyGP platform is truly outstanding, and I find it significantly more efficient than traditional phone communication. Just recently, I utilized the service and received a prompt reply in under a quarter of an hour, which quickly resulted in a morning face-to-face consultation. Truly impressive.

Frustrating online system fails patients completely

Attempting to renew my recurring medication through the usual method, but the website has been completely rearranged with no clear pathway for repeat prescriptions. It's impossible to schedule a doctor's appointment and the system is inaccessible during weekends. My only recourse is calling 111.

Trustworthy service for a decade and counting

I've been a loyal customer at this establishment for a decade, and throughout my entire experience, I've encountered zero issues or complaints.

Dangerous medical practice with repeated errors

Truly, this medical practice is dreadful. After recently relocating to the area, I registered with this Practice. While I didn't anticipate immediate medical record retrieval, I've now been a patient since July, and they still haven't obtained my records. They've erroneously prescribed incorrect medications, denied me access to necessary treatments, and even disregarded my Oncologist's explicit instructions. I've received apologies from three GPs within this practice, but their expressions of regret are meaningless as they continue to make repeated mistakes. Their series of errors is almost laughable, and yet they appear completely unaccountable. It's time to seek an alternative, more competent practice. If anyone from The Cedars reads this, my advice is straightforward: stop deflecting responsibility and implement a proper Process Control Procedure. It's an endless cycle of errors and apologies with no improvement. Must a patient actually die due to their negligence before they take meaningful action?

Exceptional care from dr pimm's compassionate team

I must commend Dr. Pimm and his staff for their exceptional handling of my concerns. I wholeheartedly recommend their services. It's been three years now, and I continue to receive outstanding care across the board. My sincere thanks to them.

Mike pimm terrible but son freddie saves day

Mike Pimm lacks any semblance of professional courtesy and appears completely unsuited to his medical role, with questionable qualifications for his position. In stark contrast, his son Dr. Freddie Pimm is an exceptional healthcare professional - compassionate, meticulous, and incredibly responsive. He consistently demonstrates remarkable patient care, always going above and beyond to ensure comprehensive and supportive treatment. Dr. Freddie is undoubtedly the cornerstone of this medical practice, possessing communication skills and expertise that far surpass those of his father. It would be in everyone's best interest if Mike Pimm were to step down, allowing his supremely capable son to lead the surgery. I'm confident many patients would agree that this practice would significantly improve under Dr. Freddie's leadership. Despite the current management issues, I still rate this surgery 4 stars, with the strong hope that a full 5-star rating is imminent upon Mike Pimm's eventual resignation 🤞

Friendly service that made my day better

Andrea at the front desk was incredibly gracious, friendly, and helpful throughout our interaction.

Helpful team made my experience smooth

Competent employees who were attentive, helpful, and courteous throughout our interaction.

Smooth sailing through successful medical procedure

Successful medical procedure

Exceptional healthcare with friendly and efficient service

Exceptional personnel and medical professionals. Quick and efficient responses to all my questions. Smooth and well-coordinated appointment check-in process with minimal waiting periods. Convenient parking facilities available. I have consistently experienced trouble-free consultations throughout my visits.