The Cedars Surgery

Amazing service from a top-notch medical team

An absolutely outstanding medical practice that truly stands out from the rest! The staff consistently demonstrate exceptional helpfulness and have repeatedly exceeded my expectations. The receptionists, in particular, deserve special recognition for their incredible service!

Helpful service marred by unprofessional staff interaction

The new AskMyGP service is fantastic - I quickly secured a same-day appointment and had the convenience of pre-consulting with the doctor via online chat, which streamlined the actual consultation. Dr Pimm was absolutely superb!! However, my experience took a sharp turn when I phoned to retrieve my results and encountered Dr Maks, whose demeanor was dismissive and discourteous, ultimately prompting me to revise my initial review.

Frustrating and unreliable healthcare provider nightmare

Scheduling a nightmare with this clinic - getting an appointment seems like an insurmountable challenge. Their booking system is completely dysfunctional and frustratingly inefficient.

Prescription Disaster Nearly Jeopardized My Vital Medication

Botched my recurring prescription for seizure medication, and the pharmacy failed to process it despite me ordering well in advance. I was unaware they didn't have my prescription until I went to pick up my meds. I called the medical practice, explaining I'm on critical epilepsy medication, but they seemed indifferent. I was forced to obtain an emergency supply from the chemist while waiting for the surgery to forward my prescription.

Terrible service and broken promises from healthcare

The entire scheduling system is fundamentally broken, with commitments like doctor callback follow-ups consistently being disregarded. The medical practice's administrative operations desperately need comprehensive restructuring and reform.

Frustrating healthcare experience with uncaring staff

Can't make sense of what's going on here. I just hope for a medical professional who genuinely shows concern for patients. Someone who could actually provide meaningful assistance. What a disappointment.

Terrible healthcare experience with unhelpful medical staff

Completely Horrendous medical practice! After struggling to secure an appointment, the physician refuses to conduct a proper physical examination, instead endlessly redirecting you or attempting to prescribe inappropriate medications. I'll definitely be seeking out a different healthcare provider within my local area. Steer clear of this place without question.

Great healthcare service with friendly staff

I consistently receive timely and excellent care. The staff, including receptionists, nurses, and physicians, are wonderfully friendly. The online portal also makes it convenient for me to utilize their services.

Terrible service that made healthcare incredibly frustrating

I regret ever mentioning relocating and leaving Banwell. The appointment scheduling is impossible via phone, and their digital platform is consistently unreliable. Communicating through messages with a physician I've never encountered feels completely absurd. Currently struggling to secure a prescription refill, and the login process is failing, with no telephone support available. Utterly unacceptable. ### Currently experiencing my fourth consecutive day of attempting to contact someone about a repeat prescription. I've exhausted every automated line option without success. Online ordering remains impossible as I've been pending a password reset for nearly a week. My work schedule prevents me from visiting in person during operating hours. This situation is completely ridiculous.

Frustrating healthcare system with impossible appointments

I've been seeing this medical practice for a long time, and typically the care is solid once you actually meet with your doctor. However, their appointment system has become incredibly frustrating. I've attempted to call at 8am multiple times, and it's consistently impossible to get through because the phone lines are perpetually engaged. On the rare occasion I did connect, I was told everything was completely reserved. When I inquired about advance booking, I was flatly refused. Adding to the inconvenience, my night shift work makes early morning calls extremely difficult. While I'm tempted to switch practices, I'm relocating to university in the near future, where I'll have access to complimentary professional medical services, so I'll just wait it out until then!

Fantastic gp service that truly helps patients

I've been a patient at this medical practice for an extended period. Their health guidance and scheduling have consistently been accessible. The online GP consultation service is a significant improvement over the frustrating experience of waiting on hold. I would definitely suggest this practice to others.

Navigating this service was surprisingly simple

Scheduling a meeting feels like navigating an impossible bureaucratic maze that would make even papal logistics seem straightforward.

Nightmare surgery with impossible appointment booking system

Absolutely horrendous. Securing an appointment has become nearly impossible. If you previously thought getting through to the surgery's single reception line between 8am and 8:05am was challenging, prepare for a whole new level of frustration! They've now implemented an absurdly complex app that exclusively allows booking appointments one day in advance, with mysterious and undisclosed booking windows that are completely unclear. Should you somehow successfully navigate the app and submit your medical issue, congratulations - you've entered the next stage of bureaucratic torture! The app lets you select your preferred contact method, but don't be fooled - they'll invariably default to email regardless of your selection (perfectly consistent with their trademark inefficiency). The inevitable email response will typically read: 'Unfortunately, we have no availability today. Please re-submit your request tomorrow, when we might arrange a telephone consultation. Many thanks.' And so continues the exhausting marathon of navigating arbitrary obstacles just to see a healthcare professional. Yet, ironically, if you actually manage to see a GP, they're generally quite competent. It's monumentally frustrating that the reception staff seem singularly devoted to preventing patient access, regardless of medical need. The only reliable strategy? Show up unannounced at 8am and demand an appointment.

Terrible service and uncaring doctors with misdiagnosis

Absolutely appalling medical practice! Their appointment system is now exclusively online, with a phone option that's perpetually jammed or leaves you endlessly waiting. I've been attempting to secure an appointment for a fortnight, which is unacceptable. When I finally reached someone through the prescription line, they insisted everything is now digital and same-day booking only - I was so overwhelmed I broke down in tears. The staff are cold and uncaring. Their ridiculous same-day-only policy makes no sense, as doctors would essentially arrive with empty schedules. Registering for their online account requires in-person ID verification, but their hours conflict completely with my work schedule. Dr. Pimm's incompetence is shocking - he misdiagnosed my boyfriend's condition as a simple mouth ulcer, claiming it would resolve in a week. In reality, it was an extremely rare mucus cell growth that ultimately required surgical removal - apparently only three such cases exist worldwide! His approach is rushed and dismissive. I'm absolutely done with this practice and will be seeking healthcare elsewhere due to their total disregard for patient well-being!

Frustrating healthcare app with constant connectivity issues

Why is the doctor's scheduling system down once more? I'm completely frustrated with the continuous difficulty of securing a medical consultation.

Caring staff help navigate healthcare challenges kindly

The reception team consistently demonstrates warmth and accessibility, tactfully navigating necessary inquiries to expedite patient care. While some individuals grumble about congested phone lines during peak morning appointment booking hours, similar queues exist inside the clinic. The underlying challenge isn't with this particular medical practice, but rather the broader shortage of general practitioner facilities in the region. To those contemplating switching practices, I encourage you to do so, as this would potentially reduce wait times for those who remain. It's a charming healthcare facility currently experiencing high patient demand.

Frustrating experience with impossible phone booking system

Attempted to schedule an appointment by phone today, but the lines were constantly engaged! I persisted through 103 futile dial attempts before ultimately giving up and switching to Worle medical centre, which still required 23 tries to connect! They desperately need an online booking platform, as it's evident their telephone infrastructure is completely overwhelmed by incoming call volume!

Unprofessional staff with terrible medical office experience

The front desk staff seem to believe they have medical expertise, which is laughably absurd. They claim to open at 8am, but their phone just keeps ringing endlessly, and by the time someone actually picks up, all available appointment slots have completely vanished. Their service is utterly useless, and I've discovered they can also be extremely discourteous towards patients. Truly terrible customer service.

Terrible reception ruins otherwise good medical practice

Except for Pimm, who I believe was mentored by Dr Crippin, the medical staff are excellent. However, the stereotypical complaints about receptionists acting as though they have clinical expertise and can treat patients however they want definitely ring true at this practice. If possible, I recommend seeking an alternative healthcare provider.

Terrible experience with unprofessional medical care

Terrible medical professionals, steer clear of Dr. Pimm at all costs.