The Chantry Health Group

Reception staff were dismissive and unhelpful

The reception staff at this health centre can come across as unwelcoming and dismissive, which made for an unpleasant experience when visiting.

Staff were genuinely helpful and friendly

The entire team consistently demonstrated helpfulness throughout my visit.

Quick appointments and efficient letter sending

The practice consistently provides prompt appointment availability and promptly dispatches correspondence regarding my child's vaccination programme.

Long wait to get registered as patient

It took approximately three weeks to complete the registration process following admission.

Reception staff could be more welcoming

I am pleased I transferred from this medical practice as I found the experience unsatisfactory. In particular, I felt that one member of the reception team displayed unhelpful behaviour and seemed to overstep their role. While most of the clinical staff were adequate, I had a negative experience with one practitioner who I felt lacked engagement with patients. I believe the practice would benefit from improved staff training in customer service and a more patient-focused approach from all team members.

Reception kept asking what was wrong repeatedly

Waited for over an hour before being informed that there had been a technical issue affecting the system for the previous couple of hours and that we would need to reschedule. It was quite urgent that my young grandchild be seen. The reception staff asked multiple times about the reason for the visit, which felt repetitive across different interactions. The waiting area was very busy that day, and I felt there was limited privacy during these conversations. I would consider this when deciding whether to return in future.

Friendly staff with convenient late appointments

Excellent availability for scheduling appointments, including options for later time slots. The team demonstrated a welcoming and supportive approach throughout the visit.

Reception staff were helpful but doctors weren't

The reception team and nursing staff were pleasant and helpful. However, I found the approach of some other staff members, including those at the associated pharmacy, to be unwelcoming and dismissive. There were instances where I felt the level of knowledge and professionalism fell short of what I would expect.