The Chesser Surgery

Terrible experience with unprofessional medical staff

Signed up with this medical office recently and am departing already. Dr Ditri demonstrates zero patience and comes across as incredibly brusque. This establishment is completely unprofessional...

Exceptional service that truly exceeded my expectations

Soft-spoken, productive, amiable, supportive, compassionate.

Heartbreaking delays during critical cancer pain management

My father is battling end-stage cancer and requires Morphine for pain management. We submitted a prescription through Pharmacy2u, and the doctors left it pending for over 2 weeks. After calling and urgently requesting immediate action, as he only had one day's supply left, we were told the prescription would take 3 days. Fortunately, my sister managed to secure an emergency prescription in the meantime. After 3 days passed, my mum visited the doctors, leaving my father alone, only to find the prescription still hadn't been processed. My sister called, and they claimed it was being handled immediately. My mum returned, waiting 15 minutes while 4 staff members chatted idly in an empty waiting room. When she finally spoke up about collecting the prescription, she was told it hadn't been completed. They asked her to wait another 20 minutes, and Dr Ditri eventually emerged, promising to process it right then and sending it directly to the pharmacy. At the pharmacy, they didn't have the medication in stock, and because the doctor processed it online, my mum couldn't take the prescription elsewhere. Thankfully, the pharmacist committed to obtaining the medicine and managed to source it that afternoon. How could the staff not comprehend that he is in the final stages of life and desperately needs pain management?! The next morning, I submitted a repeat request to the receptionist. About 30 minutes later, my sisters also requested a repeat, asking the same receptionist if the initial request had been processed. She checked her computer and claimed no request had been made. I am desperately hoping the prescription is ready, or I will absolutely pursue an investigation into their incompetence and failures. I had been with this practice for many years until moving away, and I have never encountered a surgery so utterly incapable! We can no longer use Pharmacy2u, as the doctors have forced us to work directly with a pharmacy. Everything had been smooth until this absolute chaos during a time when we need support, not additional stress! The management and team's performance is shocking!

Terrible medical practice with zero customer service

These medical professionals are absolutely incompetent, with staff displaying terrible attitudes. Attempting to schedule an appointment is a nightmare - I was left hanging on the phone for five excruciating hours, repeatedly disconnected, and when I finally reached someone, they claimed no availability, not even a slot two weeks out! Each morning I call back, only to be met with endless unanswered lines and the same frustrating response about zero appointments. How can this practice even claim to be a legitimate medical facility when patients are completely unable to access basic healthcare services? I'm thrilled I abandoned this terrible clinic two decades ago.

Skilled surgeon delivers perfect medical care

Superb medical procedure.

Compassionate care for special needs family

My child struggles with severe ADHD and autism. The medical professionals here are incredibly supportive and kind. The manager, in particular, stands out for their compassion. I've consistently received their unwavering assistance. I've been a patient at Chesser Surgery for over 15 years, and they've always managed to resolve any challenge that arises. THANK YOU

Terrible customer service from a disrespectful receptionist

The woman working at the front desk demonstrated an extremely discourteous and inappropriate demeanor during our interaction.

Compassionate care from a supportive medical team

I want to express my gratitude to this medical practice for their exceptional support throughout my journey. My physician is outstanding and truly attentive to patients' requirements. While I've experienced some challenges along the way, I'm ultimately the one sharing this testimonial. I deeply appreciate the care provided by Chesser surgery.

Terrible medical experience with unprofessional staff

Utterly frustrated with this place - the customer service is abysmal. Upon arrival, the staff treats you terribly, the doctors are disorganized and frequently fail to process appointments correctly, and scheduling feels impossible. Absolutely infuriating! 😡

Terrible customer service at this medical office

Unsatisfactory service. They neglect to communicate with patients and then criticize me for their lack of accountability. Completely unproductive experience.

Compassionate nurse made my first visit amazing

During my initial appointment at the medical practice, I consulted with a nurse named Chris. She was incredibly kind and compassionate. Her warm demeanor and supportive approach instantly put me at complete ease, and I felt thoroughly reassured throughout the consultation. I am deeply grateful to Chris for her exceptional care and understanding.

Exceptional healthcare with compassionate and efficient service

I recently had to reach out to Dr Jahic on two separate occasions and received immediate, helpful guidance. The prescription was quickly dispatched to the pharmacy. I really appreciate the convenience of online booking, and when I required urgent assistance, she called me right away and had coordinated with the hospital team, who saw me within 2 hours of her communication. The reception staff are also excellent. My sincere appreciation.

Great service with a smile

Welcoming and extremely supportive

Smooth and efficient medical visit experience

Arrived at the medical facility, approached the front desk to register, took a seat in the waiting area, and patiently waited until my name was called. Subsequently, I proceeded to meet with the physician.

Terrible service for vulnerable elderly patient

The medical practice shows minimal concern and responsiveness regarding my elderly father's healthcare needs. His COPD has been neglected for an extended period, and I've been forced to persistently contact them via phone and written communication to prompt any action. The process of obtaining a dementia assessment has been excruciatingly slow, with no formal diagnosis yet established. Despite promises of a nutritionist visit, we continue to wait. A recent telephone COPD consultation was completely ineffective, given my father's homebound status and dementia condition. While staff members can appear pleasant and supportive during conversations, ultimately their commitments are empty. The surgery consistently makes assurances but fails to follow through on any meaningful medical support.

Quick and efficient medical service

Absolutely top-notch service this time around. The booking process was smooth, with a reservation made just a day prior. I was punctual, arriving precisely within 10 minutes of my scheduled slot, and was pleasantly surprised to be called in by the nurse mere 5 minutes after reaching the facility.

Quick and responsive gp service

Prompt medical care with swift communication and responsiveness from the general practitioner.

Compassionate doctor who truly changed my life

Dr. Carmichael is truly exceptional. She has been instrumental in supporting my mental health journey, and I am incredibly grateful for her care. Her compassion and expertise have made a significant difference in my life, and I cannot express my appreciation enough.

Perfect care from a wonderful medical team

Dr. Mak and his team consistently deliver top-notch medical care. The entire staff, from the physicians to the administrative personnel, are incredibly supportive and responsive. I cannot express how thankful I am for their unwavering commitment to patient support and their reliable availability whenever I require assistance.

Unprofessional management ruins great medical practice

The medical practice misplaced my test samples. They initially accused me of not submitting the tests as requested. Once it was confirmed I had dropped them off, practice manager Julie dismissively stated that "these things happen all the time" - which was far from reassuring. In all my experience, I've never had test samples go missing, nor has anyone in my family ever been notified of lost samples. A simple apology would have been appreciated. Unexpectedly, I received a letter from Julie stating I was no longer registered with the surgery. The entire situation remains utterly surreal. Bizarrely, they refused to deregister my child, which I find absurd. The surgery does have some excellent doctors - Dr. Cockbain and Dr. Ditri are particularly good, and they will be sorely missed. Several of the nurses are also very friendly. It's unfortunate that the practice manager is undermining the reputation of what is otherwise a solid local GP practice.