Patient Experience Summary

Patients consistently report positive experiences across appointment booking, reception interactions, and clinical care. The practice demonstrates strong responsiveness through prompt appointment scheduling, minimal waiting times, and efficient handling of inquiries. Reception staff are frequently described as welcoming, supportive, and attentive to patient concerns, with particular appreciation for their courteous communication and willingness to assist with administrative matters. Clinical consultations reflect a pattern of attentive listening, with physicians taking time to explain treatment options clearly and address patient worries without rushing.

Compassionate care emerges as a defining characteristic, with patients noting that staff demonstrate genuine concern for individual wellbeing across various service areas. The practice environment is described as welcoming and organised, contributing to patient confidence in the service. Continuity of care is evident through coordinated referrals and follow-up arrangements.

A small number of concerns were raised regarding reception sensitivity in specific situations and unresponsive phone communication on isolated occasions. These represent exceptions within predominantly positive feedback reflecting the practice's professional approach and commitment to patient-centred care.

Appointment

89.50 %
Excellent

Reception

91.30 %
Excellent

Cleanliness

85.00 %
Excellent

Care

93.15 %
Excellent

Respect

93.80 %
Excellent

Seen on time

88.75 %
Excellent

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JR

John R. one month ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

A grateful thank you!

Since October 1st, I have visited the surgery numerous times with an angry red rash extending from my neck to my kneecaps. During that time, I had every blood test known to mankind. It took several visits before I was able to get an appointment with Dr Pophat. I instinctively felt he would be able to cure me - and he did so after just one visit. However, in the New Year, I developed a further skin irritation in various parts of my body again (not related to the red rash). I saw two doctors before reaching out especially to Dr Pophat. It took a further two visits before he prescribed medication that finally resolved the issue. Not before time, as he joked that he would have to go back to medical school if he didn’t cure it on that occasion! Thankfully, he doesn’t have to - because I am now cured and feeling better than I have in a long time, especially for an eighty-four-year-old male. I’m sure that all the doctors I saw about both conditions were doing their very best to help me get well again. It would be remiss of me not to also mention the receptionists, who are excellent. I only experienced one issue when trying to get an appointment with a male receptionist. It’s very rare for a patient to have the chance to thank the doctors at the Cheylesmore Practice. I’m truly grateful - thank you

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K

Kathleen 2 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

A Great Doctors Surgery

I always feel very well cared for at this surgery and, in particular, Dr. Khosla, who is very professional in all areas of care. I would highly recommend him and the Cheylesmore Surgery.

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L

Linda 6 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Brilliant medical centre

Dr Khosla is a fantastic doctor, he stops at nothing to find out the cause of your problem. I would definitely recommend this medical practice.

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JC

Jimmy C. Google 8 months ago

Rating

Excellent!

Friendly Dr. Khosla and Convenient Boots Nearby

Excellent positioning of the facility, with convenient script pickup at the neighboring boots pharmacy. I'd strongly endorse Dr Khosla, who stands out as a passionate and approachable physician. He genuinely pays attention to patients, demonstrates real empathy, and consistently maintains punctuality - a truly refreshing professional quality!

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ME

Michael E. Google 8 months ago

Rating

Excellent!

Dr. Wilson's Compassionate Care During My Health Journey

I want to express my heartfelt gratitude to the exceptional staff at Cheylesmore Surgery. Dr. Wilson deserves special recognition for her phenomenal support during a challenging 12-week health journey. Her outstanding medical expertise, genuine compassion, and unwavering commitment were truly remarkable—she was nothing less than extraordinary in her approach to my care. I'm also deeply appreciative of Zoe, the deputy manager, who efficiently coordinated my referrals with impressive speed. Their combined efforts transformed what could have been an overwhelmingly stressful experience into a much more manageable situation. For anyone seeking a new medical practice, I cannot recommend Cheylesmore Surgery highly enough.

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SP

Saranya P. Google 8 months ago

Rating

Bad!

Worst Customer Support I've Ever Dealt With

Completely unresponsive to phone communication

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NH

Naryan H. Google 9 months ago

Rating

Excellent!

Quick and Friendly Staff at Service Desk

Outstanding customer support! Prompt, courteous, and thoroughly enlightening!

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AB

Anji B. Google 9 months ago

Rating

Excellent!

Dr. Hyare Helped Me Feel Better

During a challenging time with my medical condition, I consulted Dr. Angela Hyare, who demonstrated remarkable compassion and professionalism. Her empathetic manner immediately made me feel comfortable, and her medical expertise was truly outstanding. She went above and beyond to provide comprehensive care, showing genuine concern for my well-being. Dr. Hyare is an exemplary physician who represents the highest standards of medical practice. I am deeply grateful for her support and treatment.

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EH

Erin H. Google 9 months ago

Rating

Excellent!

Compassionate Doctor Who Actually Listens

I recently switched to this medical practice after my previous GP consistently dismissed my concerns. From just one consultation, my entire perspective has transformed. I now feel completely comfortable discussing any health issues, and that initial appointment felt like an absolute revelation. The doctor was incredibly attentive, created a non-judgmental environment, patiently allowed me to fully express myself without rushing, and genuinely made me feel understood. I am profoundly grateful for this compassionate approach to healthcare❤️

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NC

Nowshin C. Google 9 months ago

Rating

Excellent!

Friendly Staff Made My Doctor's Call Easy

I recently switched healthcare providers, and my initial experience when scheduling an appointment was remarkably positive. It immediately highlighted the stark contrast with my previous practice that always left me feeling discouraged. Cheylesmore GP demonstrated exceptional communication skills and genuine attentiveness when addressing patient concerns during the phone interaction. I want to specifically commend Mou, the staff member who assisted me, for her outstanding customer service and professionalism.

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SP

Stig P. Google 9 months ago

Rating

Excellent!

Friendly doctor helped calm my nerves

Dr. Adeoti put me completely at ease with her warm demeanor. I'm optimistic that she has addressed the health concerns I've been experiencing. I would absolutely suggest her to others without hesitation.

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AU

Alger U. Google 9 months ago

Rating

Excellent!

Quick and Caring Doctor Visit

The physician I consulted was incredibly supportive and made my appointment a truly positive interaction. She demonstrated exceptional care and was extremely accommodating during our meeting.

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SX

Shannonliberty X. Google 9 months ago

Rating

Excellent!

Dr. Adeoti Helped Me Feel Better Fast

Exceptional care and a highly satisfying experience. I had the pleasure of being treated by Dr. Rachael Adeoti during my visit today.

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CT

Charles T. Google 10 months ago

Rating

Excellent!

Quick and Professional Doctor Visit

I consulted with Dr Khosla through a phone consultation and an in-person meeting. He struck me as highly professional, well-informed, and genuinely committed to assisting me. The process of scheduling blood tests and a follow-up appointment was remarkably swift, with everything arranged within a seven-day timeframe. Additionally, the reception staff were equally supportive and streamlined in their approach.

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AK

Arun K. Google 10 months ago

Rating

Excellent!

Moy's Quick Help at Cheylesmore Surgery

Exceptional support and attention from the healthcare professionals at Cheylesmore Surgery, with special recognition to Moy, who promptly and effectively addressed my concern. The entire staff deserves high praise - your dedication does not go unnoticed! My sincere gratitude.

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GW

Grainne W. Google 10 months ago

Rating

Excellent!

Smooth Transfer to Cheylesmore Surgery, Moy Helped Me

I recently switched to Cheylesmore Surgery, and the transition was incredibly smooth and straightforward. The front desk staff are warm and approachable. Moy was particularly supportive when I required some details recently. Dr Singal has been remarkably considerate and dedicated time to carefully understand and address my health issues. Throughout our interaction, I never felt marginalized or hurried, which is quite exceptional given the current strains on healthcare services. Having worked professionally in health and social care myself, I can genuinely praise and express gratitude to the entire team at Cheylesmore Surgery for providing an outstanding experience so far.

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A

Anonymouse 10 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Excellent care

I am finding the care I am receiving from Cheylesmore Surgery to be excellent. From the outset they have been outstanding on all fronts; ‘phone calls have been answered promptly and courteously, appointments made quickly, discussions with doctors thorough and helpful and referrals actioned swiftly. I would particularly like to thank Dr Sumeet Khosla for his kindness and professionalism following recent consultations. Dr Khosla explained clearly the causes of the issues I am experiencing, outlined various options and helped me decide on next steps. I feel completely supported and cared for. Thank you so much.

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NR

Nithyanandhan R. Google 10 months ago

Rating

Excellent!

Quick and Easy Family Care at Chelysmore

Chelysmore medical practice is excellent. Let me highlight some positive aspects. The registration process for our entire family, even our newborn, was incredibly smooth and efficient. If you're prescribed medication, you can conveniently collect it from the Boots pharmacy located within the same premises. A big thank you to Jaspal and the entire team for their outstanding service. I wholeheartedly recommend this general practice. Much appreciation.

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KD

Kirsty-marie D. Google 10 months ago

Rating

Excellent!

Dee and Dr Hayre saved my day

The reception staff are truly exceptional. I was feeling incredibly overwhelmed earlier, and Dee was instrumental in helping me feel more at ease, successfully securing me a consultation with Dr Hayre this afternoon. Dr Hayre herself is equally remarkable. She attentively listened to my entire story, addressing every single question and concern I raised. Her approach was marked by authentic compassion and understanding.

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NS

Neville S. Google 10 months ago

Rating

Excellent!

Dr Khosla Helped Us Understand Everything

I visited Dr Sumeet Khosla once more today with my daughter, and he truly is an exceptional physician. He was incredibly knowledgeable and courteous, explaining our treatment plan with remarkable clarity and providing comprehensive guidance for our next steps. I cannot praise him highly enough; he is an absolute asset to Cheylesmore surgery.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 024 76502255
  • The Cheylesmore Surgery 51 Quinton Park Coventry West Midlands CV3 5PZ

Patient Experience Summary

Patients consistently report positive experiences across appointment booking, reception interactions, and clinical care. The practice demonstrates strong responsiveness through prompt appointment scheduling, minimal waiting times, and efficient handling of inquiries. Reception staff are frequently described as welcoming, supportive, and attentive to patient concerns, with particular appreciation for their courteous communication and willingness to assist with administrative matters. Clinical consultations reflect a pattern of attentive listening, with physicians taking time to explain treatment options clearly and address patient worries without rushing.

Compassionate care emerges as a defining characteristic, with patients noting that staff demonstrate genuine concern for individual wellbeing across various service areas. The practice environment is described as welcoming and organised, contributing to patient confidence in the service. Continuity of care is evident through coordinated referrals and follow-up arrangements.

A small number of concerns were raised regarding reception sensitivity in specific situations and unresponsive phone communication on isolated occasions. These represent exceptions within predominantly positive feedback reflecting the practice's professional approach and commitment to patient-centred care.

Appointment

89.50 %
Excellent

Reception

91.30 %
Excellent

Cleanliness

85.00 %
Excellent

Care

93.15 %
Excellent

Respect

93.80 %
Excellent

Seen on time

88.75 %
Excellent
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