Patient Experience Summary

Patients consistently report positive experiences across appointment booking, reception interactions, and clinical care. The practice demonstrates strong responsiveness through prompt appointment scheduling, minimal waiting times, and efficient handling of inquiries. Reception staff are frequently described as welcoming, supportive, and attentive to patient concerns, with particular appreciation for their courteous communication and willingness to assist with administrative matters. Clinical consultations reflect a pattern of attentive listening, with physicians taking time to explain treatment options clearly and address patient worries without rushing.

Compassionate care emerges as a defining characteristic, with patients noting that staff demonstrate genuine concern for individual wellbeing across various service areas. The practice environment is described as welcoming and organised, contributing to patient confidence in the service. Continuity of care is evident through coordinated referrals and follow-up arrangements.

A small number of concerns were raised regarding reception sensitivity in specific situations and unresponsive phone communication on isolated occasions. These represent exceptions within predominantly positive feedback reflecting the practice's professional approach and commitment to patient-centred care.

Appointment

89.50 %
Excellent

Reception

91.30 %
Excellent

Cleanliness

85.00 %
Excellent

Care

93.15 %
Excellent

Respect

93.80 %
Excellent

Seen on time

88.75 %
Excellent

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AP

Ana P. Google 10 months ago

Rating

Excellent!

Caring doctors who always come through

Cheylesmore Surgery has consistently proven to be an exceptional healthcare provider. Every physician goes above and beyond, offering genuine care and attention regardless of the complexity of the medical concern. Scheduling appointments has been a smooth and straightforward process, with the staff always ready to provide alternative solutions if my preferred time slot isn't available.

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CF

C F. Google 10 months ago

Rating

Excellent!

Caring Doctor at Cheylesmore Surgery

Met Dr. Sumeet Khosla, who struck me as a genuinely kind and competent healthcare professional. I would absolutely return to see him in the future. The reception staff at Cheylesmore surgery are consistently welcoming and efficient. Both nurses are excellent as well. Overall, this is a high-quality medical practice that provides great patient care.

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TC

Taylor C. Google 10 months ago

Rating

Bad!

Disappointing Service After Multiple Letdowns

I'm disappointed to report that this establishment has consistently fallen short of my expectations. The service quality remains subpar, and the front desk area requires significant improvement.

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JJ

Jo J. Google 10 months ago

Rating

Excellent!

Receptionist Helped My Son Get Quick Care

I've been a patient at this medical practice for a decade, and they consistently deliver outstanding care across all departments. From the welcoming reception staff to the nurses, pharmacists, and doctors, the entire team collaborates seamlessly to provide an exceptional service. Recently, my son returned from university without being registered, and when he needed medical attention, the receptionist (whose name I regrettably don't know) went above and beyond to ensure he was seen promptly. Her helpfulness was remarkable. We consulted with Dr. Sindhu, who was incredibly compassionate, thorough, and patient. She meticulously explained every detail and addressed all our questions and concerns. Her dedication was evident as she scheduled a follow-up appointment in two weeks to monitor his progress. The entire experience was truly remarkable, and we both felt genuinely cared for by the staff. In my ten years with this surgery, I've never encountered anything less than excellent treatment. My heartfelt gratitude goes out to the entire team at Cheylesmore Surgery.

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CB

Chloe B. Google 10 months ago

Rating

Excellent!

Dr. Hyare Really Listened to My Concerns

Dr. Hyare truly exceeded my expectations. The entire experience from start to finish was exceptional. Upon entering the practice, I was immediately struck by the warm and inviting atmosphere. The administrative team was both professional and cordial, and Dr. Hyare demonstrated remarkable attentiveness during our consultation, carefully hearing out all of my medical concerns without making me feel hurried. I am genuinely grateful.

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PB

Precious B. Google 10 months ago

Rating

Excellent!

Angela's Compassionate Care Helped Me Heal

Dr. Angela stands out as a compassionate and highly skilled general practitioner whom I completely trust and rely on for my healthcare needs.

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NN

N N. Google 11 months ago

Rating

Excellent!

Dr. Hyare's Compassionate Care Saved Me

Dr. Hyare consistently demonstrates exceptional care, maintaining the highest standards of professionalism and dedicating themselves to surpassing patient expectations at every turn.

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GK

Gurdip K. Google 11 months ago

Rating

Excellent!

Friendly dentist puts me at ease

Dr. Hyare delivered outstanding care and attention during my visit, providing top-notch professional service that exceeded my expectations.

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KS

Kelly S. Google 11 months ago

Rating

Excellent!

Dr. Hyare Listened and Explained Everything Clearly

Dr. Hyare, who practices at Cheylesmore Surgery, is an exceptional general practitioner. Her approach is characterized by professionalism, compassion, and meticulous attention to detail. She consistently demonstrates a commitment to patient care by actively listening and providing comprehensive explanations. Whenever I consult with her, I am left with a genuine sense of being genuinely supported and well-attended to.

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SB

Suzanne B. Google one year ago

Rating

Excellent!

Quick Appointments with Dr. Khola

I wholeheartedly endorse this medical practice. They consistently provide readily available appointment slots, and the physicians I've consulted have demonstrated exceptional professionalism coupled with a genuinely compassionate approach, with Dr. Sumeet Khola being particularly noteworthy.

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MO

Manisha O. Google one year ago

Rating

Excellent!

Lifelong Dental Care That Never Disappoints

I've been a patient at this medical facility for decades, and not once have I found reason to criticize their services. The staff consistently demonstrate remarkable professionalism and warmth, making it impossible for me to imagine seeking care from another practice.

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EB

Elizabeth B. Google one year ago

Rating

Excellent!

Compassionate Doctor Listened Carefully

Dr. Kholsa consistently provides compassionate care during my visits, offering a welcoming demeanor that helps me feel comfortable. He takes the time to listen attentively, allowing me to openly share my medical concerns without feeling pressured or hurried, and maintains a professional approach that puts me at ease throughout our consultations.

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KK

Karolina K. Google one year ago

Rating

Excellent!

Quick and caring checkup with Dr. Jaspal

The medical team was incredibly supportive, and I'm grateful to Dr. Jaspal for taking the time to see me.

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KK

Karen K. Google one year ago

Rating

Excellent!

Great care at my local practice

The medical professionals at this healthcare facility have provided me with exceptional care. The front desk personnel are consistently supportive and compassionate.

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AD

Araan D. Google one year ago

Rating

Excellent!

Caring Doctors Who Actually Listen

Exceptional medical practice. We've been thoroughly satisfied with the outstanding healthcare services provided to us during our time here.

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JP

James P. Google one year ago

Rating

Excellent!

Friendly Welcome from Hannah at Check-In

Hannah at the front desk is fantastic! Her welcoming smile and professional demeanor make checking in such a pleasant experience. She's always helpful and goes out of her way to ensure guests feel comfortable and well taken care of.

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AG

Atul G. Google one year ago

Rating

Excellent!

Compassionate doctor helped me through tough time

Dr. Garima Singhal demonstrated exceptional compassion and understanding, providing comprehensive medical assistance precisely when needed. I am deeply grateful for her empathetic and supportive approach during our interaction.

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SD

Shakira D. Google one year ago

Rating

Excellent!

Moy's Exceptional Care Saved the Day

Exceptional customer support with meticulous care. Moy demonstrates outstanding commitment, consistently offering a compassionate and thorough response to every issue brought to her attention.

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RP

Rajen P. Google one year ago

Rating

Excellent!

Dr Jaspal's Care After 15 Wonderful Years

I've been a patient at this medical practice for a decade and a half. The care provided here has consistently been outstanding. Dr. Manjit Jaspal consistently demonstrates extraordinary dedication to patient care! My experience has been truly remarkable.

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AD

Arvind D. Google one year ago

Rating

Great!

Helpful Care Despite One Tense Moment

Exceptional service overall with minimal problems. The sole concern arose in March 2021 when I experienced pericarditis and subsequent chest pain episodes. While the condition ultimately was diagnosed as costochondritis, the reception staff's handling of my situation felt insensitive, labeling it as non-urgent. I subsequently addressed this matter directly with Dr. Aujla during our consultation.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 024 76502255
  • The Cheylesmore Surgery 51 Quinton Park Coventry West Midlands CV3 5PZ

Patient Experience Summary

Patients consistently report positive experiences across appointment booking, reception interactions, and clinical care. The practice demonstrates strong responsiveness through prompt appointment scheduling, minimal waiting times, and efficient handling of inquiries. Reception staff are frequently described as welcoming, supportive, and attentive to patient concerns, with particular appreciation for their courteous communication and willingness to assist with administrative matters. Clinical consultations reflect a pattern of attentive listening, with physicians taking time to explain treatment options clearly and address patient worries without rushing.

Compassionate care emerges as a defining characteristic, with patients noting that staff demonstrate genuine concern for individual wellbeing across various service areas. The practice environment is described as welcoming and organised, contributing to patient confidence in the service. Continuity of care is evident through coordinated referrals and follow-up arrangements.

A small number of concerns were raised regarding reception sensitivity in specific situations and unresponsive phone communication on isolated occasions. These represent exceptions within predominantly positive feedback reflecting the practice's professional approach and commitment to patient-centred care.

Appointment

89.50 %
Excellent

Reception

91.30 %
Excellent

Cleanliness

85.00 %
Excellent

Care

93.15 %
Excellent

Respect

93.80 %
Excellent

Seen on time

88.75 %
Excellent
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