Patient Experience Summary

Patients consistently report positive experiences across appointment booking, reception interactions, and clinical care. The practice demonstrates strong responsiveness through prompt appointment scheduling, minimal waiting times, and efficient handling of inquiries. Reception staff are frequently described as welcoming, supportive, and attentive to patient concerns, with particular appreciation for their courteous communication and willingness to assist with administrative matters. Clinical consultations reflect a pattern of attentive listening, with physicians taking time to explain treatment options clearly and address patient worries without rushing.

Compassionate care emerges as a defining characteristic, with patients noting that staff demonstrate genuine concern for individual wellbeing across various service areas. The practice environment is described as welcoming and organised, contributing to patient confidence in the service. Continuity of care is evident through coordinated referrals and follow-up arrangements.

A small number of concerns were raised regarding reception sensitivity in specific situations and unresponsive phone communication on isolated occasions. These represent exceptions within predominantly positive feedback reflecting the practice's professional approach and commitment to patient-centred care.

Appointment

89.50 %
Excellent

Reception

91.30 %
Excellent

Cleanliness

85.00 %
Excellent

Care

93.15 %
Excellent

Respect

93.80 %
Excellent

Seen on time

88.75 %
Excellent

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GB

Glen B. Google one year ago

Rating

Excellent!

Sumeet Khosla's Calm and Caring Approach

Dr. Sumeet Khosla is exceptional. Highly recommend scheduling an appointment with him if possible. He demonstrates remarkable patience and never made me feel rushed during our consultation. Thanks, Doc 😀

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EB

Emily B. Google one year ago

Rating

Excellent!

Caring Doctor Helped My Daughter Today

Dr. Khosla provided exceptional care for my little girl during our visit. I've been fortunate to have equally positive interactions with additional physicians like Dr. Linn, Dr. Singhal, and Dr. Adeoti, who have all been meticulous and supportive. Scheduling appointments is consistently convenient and prompt. I wholeheartedly endorse this medical practice and feel truly appreciative of the compassionate and professional primary care physicians on staff.

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VB

Vishal B. Google one year ago

Rating

Excellent!

Friendly Doctors Who Really Listen

Dr. Khosla and Dr. Aojula come with my strongest endorsement. The entire team demonstrates exceptional professionalism and a commitment to providing outstanding care.

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SA

Stuart A. Google one year ago

Rating

Excellent!

Dr. Khosla Explained Everything Clearly

Once more, I experienced top-notch care, with Dr. Khosla taking the time to thoroughly explain everything in a way that made perfect sense to me. I'm truly grateful for the exceptional service they consistently deliver.

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SB

Satnam B. Google one year ago

Rating

Excellent!

Dr. Kohsla Solved All My Health Worries

Exceptional medical procedure and incredible team. Dr Kohsla consistently demonstrates a commitment to patient care, always eager to provide support. Remarkably considerate and genuinely attentive to every detail of your medical issues and personal worries. The experience has been absolutely perfect.

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JS

J S. Google one year ago

Rating

Excellent!

Dr Hyare Made My Checkup Stress-Free

I typically experience anxiety when going to medical appointments. But my consultation with Dr Hyare was completely different - she was incredibly understanding and compassionate. She put me at ease immediately, and I felt genuinely cared for throughout the visit. I would absolutely encourage others to see her as a healthcare provider.

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MN

Mohan N. Google one year ago

Rating

Excellent!

Friendly GP saved us at Cheylesmore Surgery

Previously, we were experiencing difficulties with another medical practice and finding their support inadequate. Upon a friend's recommendation, we switched to Cheylesmore Surgery, and it was a blessing. This practice is exceptionally well-managed, with a truly professional approach. Their staff consistently demonstrate kindness and compassion. We are incredibly grateful for their outstanding care and support.

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CD

Catherine D. Google one year ago

Rating

Excellent!

Compassionate care during our hardest moment

During a challenging time when our elderly sister required palliative care support, we reached out for assistance. The receptionist, May, demonstrated exceptional compassion and provided invaluable guidance. The medical team responded with remarkable speed, and the palliative nurses arrived promptly that very day. We are profoundly grateful for their expertise in managing our sister's pain, which allowed her to pass away comfortably and serenely in the familiar surroundings of her home, surrounded by her loving family. Our heartfelt appreciation goes out to these incredible professionals. Bless you all XxX

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SV

Shiv V. Google one year ago

Rating

Excellent!

Friendly Care with Dr. Jaspal at Cheylesmore

I've been a patient at Cheylesmore GP Surgery for some time, and I must say, they truly excel. The front desk staff consistently demonstrate professionalism and friendliness, while the physicians are excellent at providing comprehensive care and clear explanations. Appointment wait times are remarkably short, which is definitely a significant advantage. I'd especially like to commend Dr. Jaspal, who stands out for his compassionate approach, meticulous attention to detail, and genuine concern for patients. It's incredibly reassuring to feel that you're receiving top-quality medical care.

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MJ

Manav J. Google one year ago

Rating

Excellent!

Quick, Caring Help from Dr. Singhal

I've been thoroughly impressed by the service at Cheylesmore Surgery. Scheduling appointments is a breeze, and the wait times are minimal, which truly enhances the patient experience. The entire staff demonstrates professionalism and warmth, and the practice operates with remarkable efficiency. I want to extend particular gratitude to Dr. Singhal, whose compassionate and attentive manner made me feel completely supported during my visit. The entire medical team consistently delivers exceptional care that goes above and beyond expectations!

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CR

Ceri R. Google one year ago

Rating

Excellent!

Friendly Doctors Helped Me Feel Better

Incredibly supportive medical team and physicians who go above and beyond to ensure you receive the best possible care and assistance.

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WB

Will B. Google one year ago

Rating

Excellent!

Dr. Khosla Truly Listened to My Concerns

I am deeply grateful to Dr. Khosla for providing such compassionate and supportive medical care.

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AG

Amandeep G. Google one year ago

Rating

Excellent!

Great Care at My Local Practice

Cheylesmore Surgery truly stands out. The general practitioners here are top-notch, and the personnel are incredibly welcoming and warm.

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RT

Ribhu T. Google one year ago

Rating

Excellent!

Caring Doctors Made My Surgery Easy

Exceptional service from start to finish! The medical staff here are incredibly attentive and genuinely care about each patient's individual needs. I wholeheartedly endorse this surgical procedure and facility!

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PB

Peter B. Google one year ago

Rating

Excellent!

Mary made my visit so comfortable

Mary consistently provides excellent guidance, offering clear insights that help me feel comfortable and relaxed during our interactions.

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SM

Shaz M. Google one year ago

Rating

Excellent!

Compassionate Care from Nurse Alison at Cheylesmore

I extend my heartfelt gratitude to Practice Nurse Alison Evans at Cheylesmore Surgery. Over the past half-year, I've consulted her twice. During a routine examination, her exceptional skill was evident, and remarkably, it was the first time in four decades I experienced a completely pain-free procedure. She handled my care with incredible sensitivity and respect. Throughout my cancer treatment, Alison's professional expertise and compassionate approach significantly contributed to my rapid recovery, a point even my medical consultants acknowledged. My sincere appreciation goes to her.

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ST

Simon T. Google one year ago

Rating

Excellent!

Quick and caring medical visit

The front desk staff were incredibly welcoming, and the physician truly takes the time to hear your concerns instead of rushing through the appointment like you're just another number in their schedule.

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SC

Stacy C. Google one year ago

Rating

Excellent!

Smooth checkup with kind staff

Easy to schedule visits with minimal wait times, and the personnel consistently demonstrate a warm, supportive demeanor.

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LD

Liam D. Google one year ago

Rating

Excellent!

Hannah made my knee consultation a breeze

Recently attended this medical practice for a consultation regarding my knee issues, and was warmly welcomed by an exceptional staff member named Hannah. She was incredibly supportive in helping me address my long-standing concerns. Sincere appreciation to Hannah! 😁

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KL

Katie L. Google one year ago

Rating

Excellent!

Hannah Made My Day Right Away

Hannah provided absolutely top-notch customer assistance that truly exceeded my expectations!

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 024 76502255
  • The Cheylesmore Surgery 51 Quinton Park Coventry West Midlands CV3 5PZ

Patient Experience Summary

Patients consistently report positive experiences across appointment booking, reception interactions, and clinical care. The practice demonstrates strong responsiveness through prompt appointment scheduling, minimal waiting times, and efficient handling of inquiries. Reception staff are frequently described as welcoming, supportive, and attentive to patient concerns, with particular appreciation for their courteous communication and willingness to assist with administrative matters. Clinical consultations reflect a pattern of attentive listening, with physicians taking time to explain treatment options clearly and address patient worries without rushing.

Compassionate care emerges as a defining characteristic, with patients noting that staff demonstrate genuine concern for individual wellbeing across various service areas. The practice environment is described as welcoming and organised, contributing to patient confidence in the service. Continuity of care is evident through coordinated referrals and follow-up arrangements.

A small number of concerns were raised regarding reception sensitivity in specific situations and unresponsive phone communication on isolated occasions. These represent exceptions within predominantly positive feedback reflecting the practice's professional approach and commitment to patient-centred care.

Appointment

89.50 %
Excellent

Reception

91.30 %
Excellent

Cleanliness

85.00 %
Excellent

Care

93.15 %
Excellent

Respect

93.80 %
Excellent

Seen on time

88.75 %
Excellent
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