The Clapton Surgery

Friendly doctor, not so friendly front desk staff

Dr. Sharif demonstrates excellent bedside manner, though the front desk staff can occasionally come across as brusque and less welcoming.

Dangerous triage practices at this medical practice

A non-clinical manager inappropriately screening patients, creating a potentially hazardous situation that deviates from established Care Quality Commission recommendations. The practice manager displays an aggressive and discourteous demeanor. The majority of the remaining reception staff appear to be cordial and professional.

Terrible experience with worst medical practice ever

Disrespectful medical practice Completely unhelpful Absolutely no customer care Patients should avoid this facility They need to be shut down Terrible staff and environment

Great service from a helpful reception staff

I had the pleasure of interacting with Zahra, who seemed to be part of the reception staff. She was incredibly supportive and responsive to my needs. Zahra went above and beyond by assisting me in locating my documents, printing them out, and carefully verifying that everything was properly arranged. I truly appreciate her help.

Reliable medical practice with caring staff

I've been a patient at this medical practice for quite some time, and they have consistently provided excellent care. Having been with them for nearly three years, I can confidently say they are always available and ready to assist me.

Rude receptionist destroyed my health centre experience

The receptionist named Shaz displayed an appalling level of unprofessionalism. Her demeanor was so aggressive that she triggered significant anxiety during our deeply unpleasant telephone interaction. She demonstrated zero interest in hearing my concerns, consistently interrupting and talking over me in a condescending manner that was incredibly distressing. The encounter was so stressful that I experienced actual heart palpitations. Her dismissive response was to suggest I find another Health Centre if I was dissatisfied - which would be preferable, but my limited geographical options make this challenging. My advice: if Shaz is handling incoming calls, request immediate transfer to another staff member to preserve your mental well-being. Her communication skills are so fundamentally poor that she should be removed from front desk and telephone duties entirely. Shaz is systematically undermining the centre's reputation and causing genuine emotional distress to patients seeking support.

Worst customer service ever terrible receptionist

I'd give this zero stars if possible! The receptionist is absolutely incompetent. When I attempted to schedule an appointment, I was instructed to call at 8:30 AM, which completely contradicts their online booking system. Instead of providing assistance, this so-called receptionist prefers to engage in arguments with patients.

Terrible customer service at this disappointing place

The front desk staff demonstrated a complete lack of empathy and showed no genuine interest in comprehending the issues I brought to their attention.

Worst medical practice ever avoid at all costs

Extremely poorly managed medical practice. The sole method to secure an appointment is through frantic early morning emergency call-ins at 8:30 sharp. Beyond that, you're facing weeks without any available slots. The reception team is unprofessional, frequently hanging up during conversations. Their practice nurse is incompetent for smear tests. If alternative healthcare providers were accessible, I would absolutely switch without hesitation.

Frustrating healthcare system wastes my precious time

Thank you. When I call the medical practice, I'm greeted by an automated system that tells me I'm 10th in line, and I've already wasted 4 minutes listening to a broadcast. Then I wait through 10 more customers, with no idea how long it'll take. Eventually, an unfriendly receptionist tells me to call back later or tomorrow, making me feel like I'm talking to a machine. And when I order my medication by phone, the prescription is often incomplete or incorrect. Can anyone at this surgery use some common sense? There's never a courteous response.

Terrible medical service with unhelpful and dangerous staff

Attempting to schedule an appointment through their advertised phone system is futile. The practice lacks any female doctors. The receptionist appears more interested in engaging in confrontational exchanges with patients than facilitating communication with medical professionals. She seems to derive satisfaction from watching patients suffer and potentially face life-threatening circumstances without access to necessary medication, rather than offering assistance. I've formally escalated a complaint to the NHS, as it's evident this medical practice operates in a manner that fundamentally contradicts basic healthcare standards.

Nightmare experience at medical center avoid at all costs

Absolute disaster of a surgical experience with horrific service and completely unacceptable professional conduct.

Worst healthcare experience ever absolutely terrible service

The customer service at this establishment is abysmal. The receptionist and practice manager treat patients like they're worthless, displaying zero compassion or professionalism. Their lack of customer care is so extreme that it's emotionally draining. I was forced to break down and beg just to secure an appointment. The way the supposed manager spoke to me on the phone was so degrading and inappropriate that I want documentation of our conversation to prove how utterly unacceptable their conduct was.

Terrible experience with unhelpful nhs staff member

Utterly deplorable customer service, with the surgery manager being particularly abysmal. Insufferably rude, infuriating, and entirely ineffective. A complete nightmare that epitomizes the squandering of precious National Health Service resources.

Frustrating experience with unhelpful clapton surgery

Scheduling an appointment requires enduring a 30-minute hold with an endless loop of messaging about Patient Online Access, despite the fact that this Surgery doesn't actually support web-based booking. They seem intent on creating barriers to seeing a doctor, which significantly increases the risk of incorrect medical assessment. Multiple times, I've resorted to paying £75 for a quick 15-minute same-day consultation with a private GP. This might work for those with financial means, but honestly, the service quality at Clapton Surgery has dramatically declined from excellent in 2017 to utterly poor in 2022, with absolutely no indication of potential improvement. Moreover, the in-house Pharmacist consistently fails to review notes on repeat prescription requests, which is incredibly exasperating - one would expect a Pharmacist to demonstrate a basic level of professional thoroughness.

Frustrating healthcare experience with limited doctor access

Where have all the physicians disappeared to? A single doctor is on duty, stubbornly sticking to telephone consultations only. To schedule an appointment, you must call at 8:30am, but the phone line remains busy for 10 minutes before reaching the switchboard, by which time all available slots have vanished. Attempting again at 3:45pm yields the same frustrating result - 11th in the queue, and once more, no appointments remain. I'm seriously considering switching medical practices to find somewhere that actually provides accessible healthcare professionals.

Terrible service and unhelpful medical staff

The personnel here are discourteous and primarily present only when they've finished gossiping away from the reception desk. Getting an actual doctor's appointment appears to be completely unfeasible, with patients being relegated to telephone consultations with an unidentified physician scheduled two weeks in advance, with no guarantee of a subsequent in-person meeting. What sort of abysmal service standard is this? Has the National Health Service deteriorated to such a deplorable level? Or is this dysfunction unique to this specific medical practice? 15/06/22 update: I engaged in a discussion with the practice manager and received assurances that the problematic front desk staff conduct will be addressed. I appreciate their responsiveness to this review and their commitment to enhancing the overall quality of patient care.

Terrible service from rude and unprofessional staff

Absolutely the most appalling general practice in London. The medical staff and administrative personnel display zero professionalism or courtesy. I'd much prefer spending my own money on private healthcare than endure interactions with such repulsive individuals.

Terrible service and impossible to get appointments

If I could give zero stars, I absolutely would! This is hands down the most terrible general practice ever! The receptionist is completely unhelpful, and booking an appointment with a doctor is practically impossible! I'm forced to resort to the emergency room for even the most basic health concerns, and it's utterly humiliating!!!!

Terrible experience at this unprofessional medical office

Their customer service is extremely poor Even the medical staff are dismissive when communicating via phone, and the front desk personnel treated me with complete disrespect Absolutely no compassion shown