The Clapton Surgery

Terrible service and cramped medical practice avoid

Extremely Disorganized Medical Facility. Constant scheduling difficulties. The interior space feels overcrowded and cramped, with additional frustration from parking challenges. Underwent two procedures at this location. Medical professionals seem rushed and lack meaningful patient communication. I was compelled to seek alternative primary care due to their complete absence of weekend consultation hours. Steer clear of this practice - prioritize your health and select a more reliable healthcare provider.

Terrible service and unprofessional management nightmare

Terrible leadership at this establishment - the supervisor adamantly declined to provide me with complaint information and dramatically tore up my enrollment document right in front of me. Extremely distressing experience.

Compassionate and gentle caregiver for all ages

Exceptionally gentle and compassionate with both kids and grown-ups Strongly endorsed

Horrible customer service from unprofessional reception team

The front desk personnel, including the woman claiming to be the reception supervisor, displayed an appalling lack of courtesy and professionalism. Completely unacceptable. 👎

Frustrating hospital experience with poor communication

I'm completely baffled by their approach. I informed my partner that the Homerton hospital nursing staff lack the authority to provide medical diagnoses and seem uncertain, yet they still recommended my partner return for further testing. Their appointment scheduling is absolutely abysmal - I've received multiple calls from medical staff insisting I need an urgent consultation, but when I attempt to book, they claim they're "fully booked" and advise me to try again the next day. After three days, I still haven't secured an appointment. Additionally, I've observed that the receptionists are overly intrusive about my medical condition and appear unqualified to determine whether I genuinely require a doctor's consultation.

Exceptional service with quick and friendly appointments

Wonderful! The personnel are compassionate and delightful, and scheduling an appointment takes no more than a week.

Terrible customer service and unreasonable document requirements

After spending several hours waiting, they refused to accept my driving license, ID, and bank statement as valid address verification. Instead, they demanded I provide two separate bank statements. I'd rather face homelessness than continue dealing with these incredibly frustrating individuals.

Reliable surgery with quick emergency appointments

You can secure urgent medical consultations on the same day by calling at 8:30 AM and again at 3:45 PM. I've encountered zero issues with this medical practice and have consistently received excellent care.

Frustrating medical mixup with clapton surgery staff

I received a medical exemption form from a qualified doctor instead of a maternity exemption for my partner. On the same day I paid for the prescription and got a receipt to claim it back when the exemption card arrived. However, the form was returned to me after paying postage charges and sending it to the NHS. When I contacted the exemption team, I was told the form was incomplete. The NHS confirmed this, stating the doctor didn't mention my wife's pregnancy or provide a reason for exemption. I was informed the wrong form was issued and that I couldn't claim back the costs as it was now September, and they wouldn't backdate to August. I complained to Clapton Surgery and met Shaz, the clinic manager, who provided the correct form. Initially, she was reluctant to pay postage, but eventually agreed after I pointed out it was their mistake. When I asked how a qualified doctor could make such an error, she blamed the nurses and midwives, claiming it wasn't the doctor's responsibility. This infuriated me, especially considering a previous incident with Dr. Sarwat Shariff, the main GP, who had stressed me by threatening me during a flu symptoms appointment. I had simply made a complaint about staff, but instead of addressing it, he threatened to remove me from the surgery. I advised him to review the phone recording before accusing me of inappropriate behaviour. Their unprofessional approach of issuing a final warning instead of addressing my complaint was deeply upsetting. They should have focused on the doctor who issued the incorrect form rather than penalizing me. While Shaz promised to escalate the complaint, I doubt anything will actually be done.

Worst customer service ever encountered at this place

The front desk staff were incredibly discourteous, and I'm absolutely certain I won't be returning to this establishment.