The Coatham Road Surgery
Bad! (42 reviews)
Bad! (42 reviews)
Patients consistently report significant challenges accessing appointments at this practice, with the telephone booking process and limited appointment availability emerging as the most widespread concerns. Many describe repeated failed attempts to reach the surgery by phone, being told no slots are available, and difficulty securing timely care even when experiencing acute health issues. The online booking system is also frequently cited as unhelpful and unclear.
While some patients praise individual clinical staff members for being thorough, courteous, and compassionate, reception experience presents a contrasting picture, with multiple accounts of dismissive, unhelpful, and occasionally disrespectful interactions. Communication about test results and clinical follow-up has been problematic for several patients, with gaps in explanation and delayed responses to concerning findings. Some patients also report concerns about continuity of care and inadequate clinical follow-up for ongoing health conditions.
A smaller number of patients have had positive experiences, particularly with nursing staff and certain practitioners who demonstrate attentiveness and take time with patients. However, the volume and consistency of feedback regarding access barriers, reception experience, and communication gaps suggests these remain significant service issues affecting patient confidence in the practice.
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Patients consistently report significant challenges accessing appointments at this practice, with the telephone booking process and limited appointment availability emerging as the most widespread concerns. Many describe repeated failed attempts to reach the surgery by phone, being told no slots are available, and difficulty securing timely care even when experiencing acute health issues. The online booking system is also frequently cited as unhelpful and unclear.
While some patients praise individual clinical staff members for being thorough, courteous, and compassionate, reception experience presents a contrasting picture, with multiple accounts of dismissive, unhelpful, and occasionally disrespectful interactions. Communication about test results and clinical follow-up has been problematic for several patients, with gaps in explanation and delayed responses to concerning findings. Some patients also report concerns about continuity of care and inadequate clinical follow-up for ongoing health conditions.
A smaller number of patients have had positive experiences, particularly with nursing staff and certain practitioners who demonstrate attentiveness and take time with patients. However, the volume and consistency of feedback regarding access barriers, reception experience, and communication gaps suggests these remain significant service issues affecting patient confidence in the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Sarah M.
8 years ago
Bad!
Impossible to book appointments through phone queue
Unable to secure appointment slots, consistently advised to call at 8am but the line remains busy throughout the morning and into the afternoon. We are making arrangements to switch practices shortly.
Abbi C.
8 years ago
Bad!
Phone lines impossible to get through
I have repeatedly been informed that appointments are unavailable and that there are no clinicians present at the practice, assuming I can even reach someone by telephone initially, despite calling at the recommended time. Based on my own experience and feedback from others I know, I feel this practice is poorly managed and fails to provide equitable access to care. I would not suggest this surgery to others.