Patient Experience Summary

Feedback across the file reflects predominantly positive experiences with appointment availability and reception courtesy. Patients consistently report ease of booking and same-day access to appointments, with reception staff frequently described as welcoming and courteous. Clinical care is widely praised for its professionalism and compassion, with patients noting thorough assessments and attentive support. Several patients highlight the warmth and responsiveness of staff interactions, contributing to feelings of reassurance and confidence in the service.

However, some concerns emerge regarding inconsistency in care quality and access to prescriptions. One patient experienced significant difficulties securing routine prescriptions for chronic conditions and faced delays in obtaining urgent consultations, leading to extended periods without adequate support. Additionally, isolated issues with reception attitude and challenges contacting the practice by phone have been noted. A patient also raised concerns about the practice's patient retention policy, describing an abrupt removal from the patient list following relocation.

Overall, the practice demonstrates strong capability in appointment scheduling and staff courtesy, with particular strengths in clinical care delivery. Service improvements would benefit from addressing prescription access processes and consistency in reception interactions across all staff members.

Appointment

80.00 %
Great

Reception

72.00 %
Great

Cleanliness

75.00 %
Great

Care

82.00 %
Great

Respect

76.00 %
Great

Seen on time

79.00 %
Great

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DB

Daniel B. Google one year ago

Rating

Excellent!

Exceptional medical care from true professionals

This surgical center is absolutely outstanding. Every time my family has visited, the care has been top-notch. As a medical professional, I can confidently affirm that their service is of the highest standard and truly remarkable.

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JS

Jane S. Google one year ago

Rating

Excellent!

Compassionate staff made our medical experience wonderful

The staff provided outstanding service, and their warm, supportive demeanor was truly appreciated.

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JF

John F. Google 2 years ago

Rating

Excellent!

Lifesaving heroes saved my life at this hospital

If these medical professionals hadn't been there for me, I wouldn't have survived. They are exceptionally skilled, and without their compassionate treatment and attentive care, I would have lost all hope.

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RK

Russell K. Google 2 years ago

Rating

Bad!

Terrible customer service and endless wait times

Attempted to contact customer service at 8pm but was repeatedly frustrated by lengthy wait times and constant being put on hold, ultimately being unable to reach a representative.

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AU

Amused U. Google 2 years ago

Rating

Bad!

Loyal patient left without care and medication

I'm truly fond of the Coggeshall medical practice, but after seven years of service, our relocation prompted an unexpected swift response regarding our ineligibility due to being outside their service area. While this is understandable, when I explained our difficulties in securing a new general practitioner and requested some time to find alternatives, we were abruptly dropped from their patient list the very next day!!!! We remain in a challenging situation without a GP, as local practices are either not accepting NHS patients or we fall outside their designated regions. NHS England is supposedly attempting to locate a suitable surgery for us, yet I now find myself without essential medication and no medical support. Thanks for the seven positive years, but it seems patient commitment means little to them.

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TB

Tony B. Google 2 years ago

Rating

Excellent!

Exceptional care at medical center

Exceptional medical professionals and support team.

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HM

Hannah M. Google 3 years ago

Rating

Excellent!

Exceptional healthcare that truly cares for patients

Every interaction with this medical practice leaves me thoroughly impressed by the exceptional service, the warmth of every single staff member, the commitment of the physicians, and the overall care I've experienced. They consistently exceed expectations and truly distinguish themselves from other healthcare providers. Their support for my mother-in-law, who struggles with dementia, has been extraordinary, offering invaluable guidance and compassion. I'm profoundly grateful that she is a patient here. Their service doesn't just merit 5 stars—it transcends traditional ratings!

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JS

Jane S. Google 3 years ago

Rating

Excellent!

Exceptional medical care that truly exceeds expectations

I can genuinely affirm that our family has never experienced such exceptional care as we do at this medical facility - it truly is outstanding. Every single staff member is remarkable, striking the perfect balance of being warm and approachable while maintaining the utmost professionalism... we are incredibly grateful we relocated and secured our registration here.

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CG

Colin G. Google 3 years ago

Rating

Bad!

Terrible customer service at this terrible place

Front desk staff displayed poor attitude and minimal assistance

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HG

Helen G. Google 4 years ago

Rating

Excellent!

Exceptional care with quick and compassionate service

Streamlined medical service that prioritizes prompt scheduling, often accommodating same-day appointments. Dr. Harland notably elevates the practice's standard of care and professionalism.

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RR

Rikki R. Google 4 years ago

Rating

Excellent!

Amazing care from top-notch medical team

Exceptional medical professionals.

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SW

Sarah W. Google 5 years ago

Rating

Excellent!

Exceptional care from a top-notch medical team

I was deeply attached to this medical practice and was reluctant to part ways when relocating. Their level of service is exceptional. Securing a same-day consultation is almost always possible. Dr Harland demonstrates genuine empathy and warmth. During a visit for heart palpitations, I was impressed that they had proactively prepared an ECG before my scheduled time. My appreciation for their care knows no bounds.

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AA

Anna A. Google 5 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and dedicated staff

The general practitioners at this medical center are truly exceptional, consistently going above and beyond their standard responsibilities. Moreover, the reception team is equally fantastic, displaying warmth and a genuine desire to assist patients in every possible way. You can typically secure same-day appointments, ensuring you see a healthcare professional precisely when required, and the range of services offered is remarkably comprehensive compared to other clinics. I enthusiastically endorse Coggeshall Surgery and frequently recommend them to others - in fact, they are so highly regarded that they frequently cannot accommodate new patients, which is a testament to their outstanding quality of care.

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GG

Gscs911 G. Google 6 years ago

Rating

Excellent!

Exceptional care beyond my eye problem

Couldn't have hoped for more exceptional care. I visited for an eye concern that ultimately proved minor, but during my appointment, the physician went above and beyond by conducting a comprehensive health assessment, including checking my blood pressure and other vitals. I departed feeling completely reassured and satisfied. Sincere appreciation for the outstanding support. Terry

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SW

Sam W. Google 7 years ago

Rating

Excellent!

Friendly staff make scheduling a breeze

Always accommodating and reliable, with the ability to schedule appointments without hassle.

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CM

Cat M. Google 7 years ago

Rating

Poor!

Uneven care leaves patient frustrated and disappointed

The front desk staff is delightful, and one physician is equally charming, but the other comes across as detached and indifferent, clearly neglecting to properly review my medical records and incorrectly prescribing medication dosage. I encountered significant challenges in securing my routine prescriptions for my chronic condition and was unable to consult a doctor when experiencing severe symptoms related to my illness. I was left suffering and unwell for an extended period. Extremely dissatisfied, I will be seeking care elsewhere. The sole bright spots of this practice are the welcoming reception team and the compassionate nursing staff.

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TC

Tom C. Google 9 years ago

Rating

Excellent!

Successful surgery with fantastic nhs care

Fantastic medical procedure - three cheers for our national health service!

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 01376 561242
  • The Coggeshall Surgery Stoneham St, Coggeshall Colchester Essex CO6 1UH

Patient Experience Summary

Feedback across the file reflects predominantly positive experiences with appointment availability and reception courtesy. Patients consistently report ease of booking and same-day access to appointments, with reception staff frequently described as welcoming and courteous. Clinical care is widely praised for its professionalism and compassion, with patients noting thorough assessments and attentive support. Several patients highlight the warmth and responsiveness of staff interactions, contributing to feelings of reassurance and confidence in the service.

However, some concerns emerge regarding inconsistency in care quality and access to prescriptions. One patient experienced significant difficulties securing routine prescriptions for chronic conditions and faced delays in obtaining urgent consultations, leading to extended periods without adequate support. Additionally, isolated issues with reception attitude and challenges contacting the practice by phone have been noted. A patient also raised concerns about the practice's patient retention policy, describing an abrupt removal from the patient list following relocation.

Overall, the practice demonstrates strong capability in appointment scheduling and staff courtesy, with particular strengths in clinical care delivery. Service improvements would benefit from addressing prescription access processes and consistency in reception interactions across all staff members.

Appointment

80.00 %
Great

Reception

72.00 %
Great

Cleanliness

75.00 %
Great

Care

82.00 %
Great

Respect

76.00 %
Great

Seen on time

79.00 %
Great
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