The Cottage Surgery

Quick callback service and helpful staff

This has been the finest GP practice I have attended. Telephone consultations are consistently returned the same day, typically within an hour. The team members are wonderful and provide excellent service that is well-organised, supportive, and clear. Much appreciated to everyone involved.

Getting help with queries is increasingly difficult

Accessing suitable assistance for concerns has become increasingly challenging.

Long-standing patient treated with genuine warmth

I have been attending this practice for many years. The staff have consistently provided a positive and professional service. I have developed a friendly rapport with members of the team.

Reception staff hung up during distressing call

I would not recommend this surgery based on my experience. I felt the overall service fell short of expectations and did not receive the support I needed. When I sought assistance with a particular matter, I was concerned about how it was handled and felt my concerns were not properly addressed. I also found that the practice appeared to lack adequate training in managing patients with mental health concerns. When I reached out during a difficult time, I did not feel supported and the call ended abruptly, which was upsetting. I felt this reflected poorly on the approach of both clinical and administrative staff. My interactions with the nursing team were more positive. I also noticed that feedback I had previously submitted seemed to no longer be visible, which raised questions about how the practice manages patient reviews.

Friendly staff made me feel respected

Excellent practice, with friendly and respectful staff throughout, from the front desk to the clinical team.

Treated with genuine care and respect

Couldn't ask for a better medical practice. Always treated with care, compassion and respect. Fortunate to have this as my healthcare provider.

Phone appointments left me stressed and disconnected

The clinical team demonstrates professionalism and the wider staff are welcoming. I have experienced excellent care at the practice when I have managed to access appointments with the doctors. However, I find the telephone appointment system somewhat challenging, particularly when juggling work commitments and the uncertainty around when the call will arrive. On a couple of occasions, I experienced technical issues during phone consultations that resulted in disconnection, and unfortunately these were not followed up with a callback. I would prefer to have greater availability of in-person appointments.

Helpful receptionists made booking straightforward

The staff members were friendly, efficient and provided reassurance. The reception team proved to be very helpful and we were grateful for how promptly the clinical team addressed our family member's health concerns. We appreciate the high standard of patient care received.

Lucky to have this practice nearby

We feel fortunate to have access to this practice and appreciate the quality of service provided.

Quick callback and responsive care

An excellent GP practice. Calls are consistently returned on the same day as contact is made. The team provides outstanding care and service, with nothing to fault about the experience.

Responsive practice that actually listens

I consistently get a telephone response on the same day, typically within an hour. The healthcare provider appears to have sufficient time to hear my concerns, provide guidance, and arrange an appointment if needed. I am very satisfied with being a patient at such a well-organised and approachable practice.