Crescent Medical Centre

Excellent surgery

Supportive and proactive surgery. Can't praise highly enough.

Booking process has become much easier

The practice has shown considerable improvement over recent years from my perspective. I appreciate the efforts of the entire team.

Reception staff made me feel genuinely cared for

The practice has wonderful clinicians and a genuinely caring reception team who always seem to have your best interests at heart. It's easy to get an appointment if you ring first thing in the morning. While the quality of care varies slightly between different practitioners, this is fairly typical across most surgeries.

Reception staff dismissive when running late

I would give no stars if possible. The phlebotomist was running thirty minutes behind schedule, and rather than apologising or being courteous, suggested I could leave if I wished. The patient before me was an elderly woman who was treated very kindly by the same staff member. It seems the standard of care varies depending on circumstances. I was disappointed by this experience. We all fund the NHS through our taxes and deserve to be treated with basic respect and compassion. I felt this was lacking during my visit.

Felt genuinely listened to during wound care

I had the pleasure of meeting a wonderful member of the nursing staff today. They were a warm and caring individual with a genuinely kind demeanor. They attended to my foot wound with great care and professionalism, and demonstrated genuine empathy throughout the appointment. Their friendly and positive attitude made the experience particularly pleasant.

Felt unheard about my foot concern

The healthcare professional I consulted today fell short of my expectations. It appears that practitioners in this healthcare system are primarily focused on administrative processes rather than delivering meaningful patient support. I question whether the standard of training adequately prepares clinicians for genuine patient care. I find it frustrating that my contributions to the healthcare system result in what I perceive as inadequate service. I struggle to characterise this as proper care. I have a foot condition that has been progressively worsening and causing discomfort. Others have noticed and enquired about it, but the clinician I saw suggested I should simply accept this as an unchangeable aspect of my current situation.

Quick appointment made all the difference

I recently sustained a minor cut to my finger and, wanting to avoid a lengthy wait at the emergency department, my husband contacted the surgery on my behalf. I was able to see a member of the clinical team within an hour, who cleaned and dressed the wound for me. A follow-up appointment was arranged for the next day to change the dressing, and the injury has been healing well, which I believe is due to the prompt attention I received. I was very satisfied with the standard of care provided and felt reassured throughout the process.

Reception staff were dismissive on the phone

The staff member I spoke with on the phone regarding my appointment displayed a discourteous manner and lacked effective communication skills.

Better than expected at the new surgery

The service provided was excellent. This practice has proven to be significantly superior to my former healthcare provider.

Helpful receptionists and quick physio appointments

I have been very satisfied with this practice thus far. Since joining, I have attended on a couple of occasions and found the reception staff to be courteous and accommodating. When I required physiotherapy support, I was able to access an appointment the following day, which was excellent.

Staff passed me between departments without helping

The staff members, including nursing personnel, were not particularly welcoming. There appeared to be limited options available when seeking assistance, and requests were often redirected between different team members rather than being resolved directly. When inquiries were made about support, the response indicated that the practice operates with constraints that limit the level of help they can provide. Based on this experience, I would suggest considering alternative healthcare providers.

Reception staff helpful with appointment booking requests

My family and I have been registered with this practice for over 10 years and would not consider switching to anywhere else. The clinicians here are exceptional—demonstrating genuine empathy, professionalism, and a willingness to help. They always dedicate sufficient time to discussing health concerns and never make patients feel hurried. The medical team consistently prioritises patient wellbeing and provides thorough care. The nursing staff are highly professional, compassionate, and particularly patient when working with children. The administrative team member at reception always greets patients with warmth and positivity, which genuinely brightens the experience. The reception team have consistently been courteous and professional, making genuine efforts to arrange appointments and offering helpful guidance when appointments are unavailable. I am genuinely grateful for the care and attention my family receives from everyone at the practice. Thank you for your continued support.

Friendly staff provided patient support over years

My family and I have been patients at this practice for over a decade. I simply want to express my gratitude to the entire team for their dedication and compassionate care. Every member of staff I encountered demonstrated friendliness, kindness and professionalism, and I never encountered any difficulties. I received considerable support regarding my parents' health concerns over the past couple of years, and was met with understanding and patience from all involved.

Receptionist didn't listen to my concerns

I found the interactions with the clinical and administrative staff to be deeply unsatisfactory. As trained professionals, I would have expected you to offer your expert guidance rather than leaving me to navigate this alone. If I had the knowledge and resources to pursue testing independently, I would pursue it myself. I feel that my concerns have not been adequately heard or addressed throughout my time as a patient here. Rather than providing support, my experiences have left me feeling more anxious and distressed. This situation has become the final point for me, and I am now seeking care elsewhere. I believe that even when certain options fall outside standard NHS provision, there remains a responsibility to offer professional insight and direction to patients who need it.

Easy online booking made scheduling simple

It was straightforward to arrange an appointment ahead of time using the online booking system.

Felt unheard and unsupported during visit

The experience I received was extremely disappointing, and the individual who accompanied me to the appointment shares this view.

Impossible to book appointments with available staff

If you're seeking veterinary care, be aware that treatment here tends to focus on antibiotics and painkillers, and securing an appointment is quite challenging given the limited number of clinicians available. The nursing staff demonstrate helpfulness and compassion, which is appreciated. However, accessing appointments with specialists who can provide comprehensive care proves particularly difficult. The reception experience can be frustrating, with limited helpful information provided and repetitive suggestions to call back and wait. Overall, the experience may leave you feeling that the clinic creates more frustration than assistance with your pet's healthcare needs.

Reception staff were dismissive and unhelpful

I intend to lodge a formal complaint regarding my experience at this medical centre. The reception staff have been dismissive and discourteous in their interactions with me, and I have found the overall service unhelpful throughout my time as a patient here. I have decided to seek care elsewhere.

Friendly staff but phone-only booking system frustrating

The practice does not provide online patient access to medical records, requiring telephone contact for all inquiries. Certain medications are not stocked on-site and must be obtained through prescription collection elsewhere. Despite raising various health concerns on multiple occasions, I have been unable to arrange in-person consultations with clinical staff and would value the opportunity to meet face-to-face at least once to establish a direct relationship about my care. General practitioner appointments cannot be booked ahead of time, whereas nursing appointments require advance booking. I would recommend considering alternative providers, as the experience has been frustrating. The reception team have consistently demonstrated friendliness and helpfulness throughout.

Staff were welcoming and helpful

The team demonstrated a welcoming and supportive approach.