Crescent Medical Centre

Quick appointments and helpful reception staff

Fortunate to have access to this practice and the ability to see the same clinician consistently. The reception team demonstrated efficiency and helpfulness. Appointments for specialist services were arranged promptly within several days, and diagnostic testing was scheduled within approximately ten days of initial contact.

Long phone wait, unhelpful appointment outcome

This practice has been a disappointing experience when seeking assistance. My partner has been experiencing abdominal discomfort, and I spent considerable time on the phone from early morning attempting to secure an appointment. An appointment slot was eventually provided for the afternoon. When the practice called to confirm, I communicated that my partner was unwell and required medical attention. The clinician suggested attending the emergency department, stating they were unable to provide immediate support and that any specialist referral through their service would involve a lengthy waiting period. We proceeded to the emergency department, where we were informed that the GP practice would be better positioned to help. This back-and-forth between services has been frustrating and confusing.

Reception staff unhelpful about equipment access

What a frustrating experience! I explained to the healthcare provider that I didn't own a blood pressure monitoring device, and was subsequently asked to record my readings at different times of day and bring the results in. When I contacted the reception team again regarding my upcoming appointment and reiterated that I lacked the necessary equipment, I was advised to purchase one myself, with a suggested cost mentioned. I expressed my concerns about the expense and other difficulties. Only after I attended in person and made my concerns known forcefully did I manage to obtain the device from the practice. I felt that the staff were dismissive and unhelpful, and I sensed a lack of patience and respect when communicating with me.

Reception staff were dismissive on the phone

I have felt reluctant and uneasy about contacting the practice to book an appointment following an interaction my partner had with a member of the reception team over the phone. The staff member's manner of communication did not seem suitable for dealing with patients and prevented my partner from expressing himself fully. Their demeanor appeared rushed and they responded in a way that came across as confrontational rather than supportive.

Staff were friendly and welcoming

Friendly team, would suggest to others!!!

Reception attitude varies between staff members

The reception team are generally welcoming, though one team member can come across as rather direct and appears unhappy, which can affect how you feel when visiting. The nursing staff are excellent and demonstrate genuine care and compassion. My main reservation concerns the appointment system, as most consultations are conducted by telephone rather than in person. For certain health concerns, I feel a face-to-face assessment would be more appropriate, though I recognise this may not always be practical. Overall, I'm satisfied with the service, particularly regarding how efficiently prescriptions are processed and sent through to the local pharmacy.

Reception staff were dismissive and unhelpful

The staff displayed a lack of concern and came across as dismissive, leaving me feeling undervalued. I felt my concerns were not properly heard or taken into consideration during my visit.

Reception staff acted as gatekeepers to appointments

I would strongly recommend avoiding this practice. The reception staff member operates as a gatekeeper in an excessive manner. She either lacks enthusiasm for her role or appears dismissive towards patients. When I called requesting an appointment, I was told none were available, but once I mentioned a concerning physical symptom, an appointment suddenly became possible. The practice seems reluctant to engage with patients in person, instead pushing for telephone consultations that are concluded hastily. The clinical staff appear to prioritise their contracted positions over genuine patient care. They give the impression of being rushed and unavailable, yet when attending in person, the premises often seem empty. I witnessed another patient explaining that their relative was unwell, that NHS 111 had been unhelpful, and that the person was unable to travel to hospital, only to be instructed to call back the following day to arrange a telephone appointment. This response seemed inappropriate given the circumstances. I was troubled by what appeared to be a lack of willingness to properly assess patients' concerns rather than relying on patients to self-diagnose. I found it shocking that a healthcare facility could treat unwell individuals with such apparent indifference. Contacting this practice for medical assistance felt as pointless as seeking one type of food from an entirely different establishment. Additionally, during my consultation, the clinician did not appear to conduct a thorough physical examination of the area I was concerned about. This omission was deeply frustrating. In my view, the practice warrants serious reconsideration.

Nurse took time to listen and reassure

I recently attended an appointment for a blood test and mentioned to the healthcare professional that it had been arranged following a recent specialist referral. The staff member was exceptionally kind and thoughtful. They offered some helpful advice related to my condition and provided reassuring words that genuinely made me feel more positive about my situation. Their compassionate approach was truly appreciated. I wish I had noted their name to express my gratitude more formally. Thank you :)

Dismissive attitude during appointment consultation

Unethical approach I registered with this practice as I needed medical attention following recent episodes of chest discomfort. After completing the registration process, I scheduled an appointment with a clinician at the practice. I was deeply troubled by what I perceived as an arrogant and dismissive demeanor during the brief consultation. The clinician mentioned a £20 charge for a specialist referral and when I questioned the justification for this fee, the explanation shifted from administrative costs to printing expenses before the clinician abruptly left the room, stating they had no time for concerns and that the referral could be declined if I preferred. It appeared that preparing a referral letter to a private specialist incurred a charge, whereas a referral to an NHS specialist would be provided at no cost. I left feeling shocked and deeply distrustful of my healthcare experience. As a regular taxpayer who seldom relies on NHS services, I felt compelled to share this experience to inform others considering registering with this practice.

Friendly staff who follow up when you miss appointments

The team demonstrated considerable friendliness and helpfulness throughout my experience. They maintained continuity of care by following up even when appointments were not attended. Prescriptions were provided promptly, and clear guidance was offered regarding procedures during urgent situations, which proved very beneficial.

Long waits and last-minute cancellations here

This GP practice fell short of my expectations. I experienced significant delays in securing an appointment, and after finally booking one, it was cancelled shortly before I was due to attend. If you are experiencing serious health concerns, I would be cautious about relying on this practice for timely support.

Reception staff went the extra mile with wellness support

I haven't yet needed to consult with a clinician, but the staff members at the practice are wonderful, encompassing both reception and clinical personnel. What stands out most is that following our relocation to the area, the practice helped us access wellness programmes and fitness facilities. They actively encourage patients to adopt healthier lifestyles, which is something I hadn't experienced at previous practices. I find the negative reviews puzzling! I suspect that satisfied patients tend not to leave feedback, whereas those who've had difficult experiences feel compelled to share their views. To be clear: the reception and clinical teams at this practice are genuinely caring individuals who make considerable effort to support their patients. I would strongly recommend this surgery. I may revisit my assessment in a year's time, given that I've only been registered for a few months, but I'm genuinely impressed by how effectively this practice motivates patients to prioritise their health and wellbeing.

Building cleanliness and staff attitude need improvement

The premises had an unpleasant odour that was noticeable from outside the building. While I haven't personally used the services, I've heard feedback suggesting the staff can be unwelcoming. Based on these observations, I wouldn't recommend this practice.

Struggling to book appointments through reception

It has been very challenging to reach the reception team or secure an appointment, with attempts ongoing for an extended period. The phone lines appear to disconnect without providing a queuing system, and when contact is successfully made, available slots for that day are typically unavailable. There appears to be a disconnect between the practice's external messaging about accepting new patients and the difficulty current patients experience in accessing appointments.

Reception staff attitude needs improvement

The clinical staff member provided good care, however, the reception team fell short of expectations. The practice management appeared dismissive during a conversation about service delays regarding form processing. When raising concerns about the extended timeframe, the interaction felt confrontational, with the tone suggesting blame was being directed at me rather than acknowledging the issue. I have been following up on the status of the form repeatedly over the past few weeks without resolution.

Phone appointment left me feeling unheard

My initial telephone consultation at this practice was quite unsatisfactory. The clinician came across as condescending and discourteous, demonstrating a lack of empathy and insufficient engagement with my concerns. I would prefer not to have this practice responsible for my family's healthcare going forward.

Felt unheard and dismissed at appointment

The medical staff at this practice were unhelpful and dismissive. I would recommend looking elsewhere if you prefer healthcare providers who demonstrate genuine concern and a willingness to assist.

Referral promised but never sent through

I found the experience frustrating and felt misled. I requested a referral on multiple occasions and was assured it would be arranged, however the receiving clinic indicated they had not received it. Subsequently, I was removed from the practice without prior notification due to the inability to conduct certain tests locally. This has left me in a difficult position, as I am currently without a registered practice while managing an ongoing prescription that requires continuity of care.

Reception staff were dismissive and unhelpful

Disappointing experience with concerns about information handling and unhelpful staff interactions.