Crescent Medical Centre

Receptionist was dismissive and unkind

I have encountered exceptionally impolite behaviour from the reception staff, which was particularly disappointing given the challenging circumstances many patients face. I had been attending this practice for many years, and this experience fell well short of the care and compassion I would have expected.

Dismissive approach to mental health support

Unhelpful and dismissive in manner, not suitable for mental health support.

Telephone appointment left feeling unheard and dismissed

I had a disappointing experience during a telephone appointment with a locum clinician. I felt the consultation lacked professionalism and found the manner dismissive and patronising throughout the call. The clinician appeared to have poor engagement with what I was saying, interjecting with remarks that seemed sarcastic and unrelated to my concerns about my child's health. When I provided information in response to questions, the clinician made an unhelpful comment on more than one occasion that felt uncalled for and suggested they were not fully attentive to what I was communicating. Overall, I felt unheard and undervalued during the appointment. As new patients, we were impressed by the reception staff, which is the only reason this review is not lower. However, this experience has prompted us to consider seeking care elsewhere, as we did not feel the clinical standard met our expectations. It is unfortunate that such a negative appointment has overshadowed what could have been a positive first experience with the practice.

Staff listened and took time with me

Excellent healthcare professional and team. I cannot commend them highly enough.

Easy to book appointments when needed

This is the finest medical practice I have attended. I am consistently able to secure appointments whenever required and the clinical staff are excellent.

Took three days to get an appointment

I experienced a health issue involving headaches and gastrointestinal symptoms during a period when I had important commitments. I attempted to secure an appointment over three consecutive days before one became available. During the consultation, I was informed that a clinical assessment would be necessary, and subsequently learned that a medical certificate would not be provided. I find it surprising that documentation was not issued given my symptoms. The three-day wait for an appointment was frustrating. This situation has created significant difficulties for me, as I am now unable to attend my commitments due to relying on the practice's availability. I feel disappointed by the level of support provided.

Staff were dismissive except for one nurse

I have visited this practice on multiple occasions and have generally found the staff to be unwelcoming and unkind, with the exception of one member of the nursing team who was pleasant. I would recommend considering alternative healthcare providers for your needs.

Reception staff were helpful and polite

This has been an excellent practice throughout my time as a patient here. The clinical staff have been wonderful, consistently helpful and attentive to my needs, with positive outcomes from my visits. The reception team are equally impressive, always willing to assist and maintaining a courteous manner at all times.

Kind staff who handle prescriptions promptly

The team demonstrated kindness and thoughtfulness throughout my visits. Medication requests were processed efficiently without any complications.

Rushed appointments leave you feeling unheard

The practice doesn't appear to give much consideration to patient concerns. Securing an appointment is challenging, and when you do get one, consultations feel rushed and typically end with a prescription. I attended twice regarding a physical complaint, and felt the issues weren't adequately addressed. On another occasion, a ear-related concern was dismissed despite my discomfort, with the reasoning that I could still function. I would not recommend this practice and believe you might receive better care by seeking alternative options.