The Croft Surgery

Lack of follow-up continuity with different clinicians

The practice lacks clarity when communicating diagnoses to patients. Support and guidance on preventive care could be improved. There appears to be significant staff turnover, which means continuity of care is inconsistent. The quality of experience seems to depend heavily on which clinician you see, and follow-up appointments are not always with the same healthcare professional.

Felt truly listened to at appointment

Lovely surgery with great clinical staff. One particular clinician deserves a special mention for actually listening and being very compassionate. They demonstrated excellent shared decision making and provided amazing support. Thank you.

Pleasant waiting area and thorough check up

Brief wait in the comfortable waiting area, followed by a comprehensive examination with a welcoming healthcare professional. As expected, a satisfactory and encouraging visit.

Reception staff made the difference here

After being with the same practice for over 50 years, I transferred to a new surgery in the local area. I can honestly say that all of the staff, from reception through to clinical staff, have been exceptional, professional and engaging. You sometimes do not fully appreciate what excellence looks like until you are able to make a comparison. A big thank you to the whole team.

Medication errors and poor pain management care

I am not a patient at this practice, but my mother is. I am deeply concerned about the standard of care she has received here. As someone with a background in healthcare, she understands that practices evolve, yet she believes that standards of care, compassion and professionalism should consistently improve rather than decline. When my mother first attended this surgery, she was informed that she could no longer continue with medications she had been taking for an extended period. Some were discontinued entirely whilst others were substituted. These changes have had a significantly negative impact on her wellbeing, and when she expresses to me that she sometimes feels her quality of life is unbearable, it raises serious questions about how her symptoms are being managed. We would not accept such suffering in our pets, so it seems wrong that a family member should endure it. Fortunately, my mother is knowledgeable about her medications and their purposes, as this has proven essential given that there have been multiple discrepancies with her prescriptions since being managed by the practice. A previous review from 2018 noted concerns about the practice's standards, yet there appears to have been little meaningful improvement since then. It is disappointing to consider whether receiving adequate medical care is something that should be compromised simply due to living in a rural location.