The Croft Surgery

Terrible service and endless waiting nightmare

You might as well forget about reaching out. Expect to waste over 60 minutes on hold, and even after that, securing an appointment seems impossible. The front desk staff are completely unhelpful, unable to provide any concrete information about return calls or scheduling. Truly frustrating and incredibly ineffective.

Terrible healthcare service with unhelpful appointment system

As always, no urgent consultations were available, even when I was physically present at the clinic, and I was redirected to the walk-in center with a serious leg wound infection. This morning, my spouse attempted to schedule an appointment and was informed that September slots are not yet open, with instructions to check back in a fortnight. The management of this medical practice seems completely disorganized, and I'm utterly frustrated with their inefficiency. The sole bright spot is Sam, the receptionist, who stands out as the only competent staff member!

Lifesaver Samuel swoops in with perfect prescription help

I reached out for an urgent medication refill, and Samuel was incredibly helpful in resolving my issue. The service was top-notch, and the outcome was precisely what I needed. I'm truly grateful for his assistance.

Efficient doctor helps patient through health challenges

I was experiencing medical issues and got a consultation The physician that day was competent and thorough And prescribed a fresh medication, which is still pending delivery. Hospital test outcomes are incredibly sluggish, thankfully the medical practice Reacts promptly and handles matters efficiently.

Amazing receptionist saves my sanity today

I've just come back from a consultation where I waited close to an hour, and while that might typically frustrate someone, I'm completely unbothered because the receptionist was incredibly occupied yet absolutely remarkable. Her efficiency was so impressive that I was truly amazed - I was certain my patience might reach its breaking point, but she handled everything with such skill. She truly does an exceptional job....

Terrible service and unhelpful medical staff nightmare

I rarely visit medical practitioners, but recent health issues have driven me to seek help. I was rushed to the emergency room due to severe dehydration and developed an all-encompassing, intensely uncomfortable rash. Securing an appointment was challenging, and after undergoing blood tests, I received results today that are completely abnormal for me, yet no physician has reached out. When I called to discuss these results, I was met with a condescending, dismissive, and almost contemptuous receptionist who informed me that the doctor deemed the results satisfactory and therefore cannot provide an appointment for six weeks. The notion that I'm unwell for the first time in years and being told to wait six weeks is utterly absurd. This isn't a systemic problem, as other medical practices operate differently. This particular surgery is an absolute embarrassment. The receptionists are incredibly arrogant and the service is deplorable - a situation that has persisted for years. It's nothing short of a disgrace.

Compassionate service exceeded my expectations today

I appreciate your thoughtfulness in reaching out and providing me with the information promptly after our consultation.

Heroic doctors persevere through overwhelming local growth

The medical staff at Croft are heroically coping with the immense pressure caused by rapid, unchecked residential development in the region. What was once a small village practice now must accommodate a population comparable to a town's. It's remarkable they haven't completely collapsed under the strain. Tremendous credit to them all. Patient demand for quicker consultations has compressed appointments to just 10 minutes, which is clearly inadequate for intricate medical situations. Despite this, the physicians consistently give their absolute best, asking patients to be patient, assuring them they will ultimately receive the necessary care. Recently, one of the doctors actually saved my life through a critically timed medical intervention.

Rude receptionists tarnish an otherwise great medical practice

While generalizing complaints can unfairly paint all staff in a negative light, there are indeed a select few receptionists who consistently demonstrate discourteous and abrasive behavior during phone interactions. It's truly disappointing because the medical professionals at the practice are incredibly compassionate, and these few individuals' conduct ultimately tarnishes the reputation of the entire surgery.

Promising medical facility with potential for improvement

Needs some improvements, but a renovation is currently in progress

Exceptional care from friendly staff and doctor

Signing up was seamless, and the entire surgical experience was outstanding. The front desk personnel were incredibly friendly and supportive. Nurse Ana was delightful, and my consultation with Dr. Kevin was exceptional. His engaging personality and wit made the appointment enjoyable, and he provided comprehensive, clear information. The medical practice has been impressive from start to finish.

Worst medical care ever from unprofessional staff

Avoid this medical practice at all costs. They are utterly incompetent and display the most appalling customer service I've ever encountered. As a former healthcare professional, I'm ashamed to be associated with such a disgraceful representation of the NHS. As a 60-year-old disabled individual, I was left without critical medication for three consecutive days. You'd receive more compassionate and professional care from a veterinary clinic.

Great service with genuine care and passion

Consistently attentive and deeply committed to their work.

Fantastic doctor great care with long wait times

Dr. Rose is truly exceptional, and I'd rate the surgical practice a perfect 5 out of 5. She was incredibly supportive, providing immense comfort to both my wife and me regarding our infant's health and our parenting skills. The only drawback is the considerable wait times at appointments, which typically extend to around 30 minutes or more. Additionally, getting through on the telephone is challenging, though I understand this is likely due to staff shortages and high patient volume.

Terrible healthcare experience at this money-driven clinic

Utterly terrible service, physicians solely focused on profit. These establishments operate purely as commercial enterprises with zero concern for patient care. This experience has driven me to seek private healthcare. Without doubt, the most appalling medical practice I've ever been unfortunate enough to be registered with.

Disappointing customer service nightmare

Terribly managed and poorly operated, this place is a complete disaster from start to finish. Everything seems disorganized and chaotic, with no apparent attention to detail or concern for customer experience. The staff appears unmotivated and the overall environment feels completely unprofessional and haphazard.

Terrible service and endless wait times

This surgical practice is undoubtedly the most disappointing I've encountered. Their communication is abysmal - I was left waiting on hold for almost two hours, which is completely unacceptable. Without a doubt, I'll be seeking medical care elsewhere and terminating my relationship with this clinic.

Compassionate healthcare team that truly cares

The personnel here are truly exceptional, always ready and willing to address any concerns. Having recently become a patient, I can confidently say this practice is light-years ahead of the medical center I previously visited in west London.

Exceptional service and care from wonderful healthcare team

I have absolutely no complaints about the service I received. The response to my electronic inquiry was exceptional, with an appointment scheduled immediately. The assistance provided was outstanding, and both the reception area and pharmacy are top-notch. My sincere appreciation goes out to the entire team. Warmest thanks from a very satisfied Sue Rutter.

Amazing healthcare team with exceptional service

The medical team, including physicians, nursing staff, and front desk personnel, have consistently demonstrated exceptional kindness and support. I'm thoroughly impressed and give them my highest recommendation.