Patient Experience Summary

Patient feedback reflects a mixed experience with this practice. Many patients praise the clinical care provided by physicians, highlighting their professionalism, compassion, and medical competence. Reception and administrative staff are frequently commended for their courtesy, warmth, and welcoming approach. Medication processing and reliable prescription renewal are noted as strengths. However, significant operational challenges emerge across multiple reviews, particularly around appointment availability and booking experience. Patients report extended waiting times for appointments, difficulty accessing the booking system, and instances of appointment cancellations. Communication gaps are evident, with some patients experiencing poor responsiveness from the practice. Additionally, waiting room experiences are inconsistent, with some patients facing substantial delays beyond scheduled appointment times, while reception staff attitudes occasionally lack acknowledgment of these issues.

The practice appears to struggle with capacity management and scheduling efficiency. Several patients describe frustration with limited appointment slots, complex booking procedures, and the stress of competing for availability. While clinical care quality remains a consistent strength, the disconnect between positive care experiences and problematic access to services creates an overall mixed impression. Long-term patients tend to express greater satisfaction, suggesting some stability in continuity of care, though recent feedback indicates service quality concerns may be affecting newer patients' confidence in the practice.

Appointment

52.18 %
Average

Reception

58.32 %
Average

Cleanliness

65.00 %
Great

Care

68.91 %
Great

Respect

61.27 %
Average

Seen on time

54.09 %
Average

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NO

Nawroz O. Google 9 months ago

Rating

Excellent!

Great doctor with awesome patient care

Excellent primary care physician who provides convenient scheduling and has a welcoming, upbeat front office staff.

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AH

Ali H. Google 10 months ago

Rating

Excellent!

Fantastic product that exceeded my expectations

Absolutely everything is outstanding

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MM

Mel M. Google 10 months ago

Rating

Bad!

Terrible healthcare experience with dismissive and unprofessional staff

I misplaced my registration paperwork, and the clinic never reached out to notify me, which I only discovered after proactively following up months later. The medical staff displayed deeply inappropriate and disrespectful conduct, completely failing to provide compassionate patient care. One physician specifically ignored my medical concerns, challenged validated diagnoses, and made irrelevant personal comments unrelated to my health condition. Absolutely no professional integrity or patient dignity — the entire experience left me feeling marginalized, invalidated, and profoundly uncomfortable.

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KM

Kat M. Google 10 months ago

Rating

Great!

Serviceable but needs improvement for busy customers

Service is okay, navigation systems work well, and the front desk staff are friendly. However, the facility appears run-down and would benefit from a renovation, and they should offer more convenient scheduling options for those with busy work lives.

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AA

Arthur A. Google 10 months ago

Rating

Excellent!

Trusted service for decades, always reliable

Excellent establishment that I've been frequenting for two decades. The service remains top-notch, and I'm committed to being a loyal customer going forward.

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AA

Ahmed A. Google 10 months ago

Rating

Excellent!

Great dental care with awesome staff

Solid experience with convenient scheduling, courteous personnel who are supportive and welcoming throughout the process.

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FC

Fouzia C. Google 11 months ago

Rating

Great!

Friendly and efficient healthcare at dalston practice

We've been patients at Dalston practice for quite some time, and we appreciate the efficient care and prompt service provided by the staff. The physicians here are competent and reliable.

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CD

Coffin D. Google one year ago

Rating

Excellent!

Smooth service with a smile

Helpful, friendly, and prompt service

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GB

Gabriella B. Google one year ago

Rating

Bad!

Frustrating wait times at unresponsive medical practice

I recognize the challenges facing general practitioners nowadays, but it appears they are scheduling too many appointments. During my wait to see the nurse, I was kept waiting for a full hour beyond my scheduled time. Similarly, when waiting to see the doctor, I was delayed by 25 minutes past my appointment. The reception staff showed no recognition of these delays and when I attempted to provide constructive feedback, they displayed no remorse or understanding of how potentially disruptive this could be during a busy workday. Their interpersonal communication has struck me as somewhat brusque and unhelpful. Despite being a patient at this practice for just two months, these unsatisfactory interactions are making me seriously contemplate finding alternative medical care.

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HU

H U. Google one year ago

Rating

Excellent!

Great local doctor with friendly approach

Solid general practitioner with excellent patient care. Grateful and appreciative.

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AC

Abdul C. Google one year ago

Rating

Excellent!

Amazing care with friendly and professional team

The medical staff and physician here are excellent, much appreciated! 💕

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CT

Chaltu T. Google one year ago

Rating

Excellent!

Quick and reliable medical service

Consistently punctual for scheduled visits

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MP

Mauro P. Google one year ago

Rating

Excellent!

Great medical care with compassionate staff

Excellent medical facility. The entire team demonstrates remarkable care and attentiveness. Physicians and nursing staff are consistently compassionate and highly competent.

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MS

Marta S. Google one year ago

Rating

Bad!

Frustrating healthcare experience with poor service

I'm completely fed up with this medical facility and can't wait to find an alternative healthcare provider as soon as possible.

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PJ

Pauline J. Google one year ago

Rating

Excellent!

Efficient and caring medical team for my needs

Medical professionals display exceptional courtesy. Consistently reliable in processing and renewing medication prescriptions promptly

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EE

Emily E. Google one year ago

Rating

Excellent!

Friendly staff and seamless appointment scheduling

The medical staff here are fantastic, and scheduling a consultation is always a smooth, hassle-free process via telephone.

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RR

Rahsoun R. Google one year ago

Rating

Excellent!

Solid tool for effective skill development

Excellent workout session that really helped me improve my skills and technique.

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SA

Shane A. Google one year ago

Rating

Bad!

Discriminatory practice at local gp practice exposed

I've observed that this general practice selectively decides which patients they are willing to assist and admit to their publicly funded services. If they take a dislike to you, they will refuse entry by claiming there's no available space. I strongly believe the Government should investigate the demographic composition of this GP's patient list to ensure equitable and professional service is being delivered to all residents within the Hackney community.

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ZK

Zar K. Google one year ago

Rating

Excellent!

Friendly staff and great medical service experience

The entire team demonstrates exceptional cooperation and provides highly satisfactory healthcare services. I am delighted to have become a patient at this medical practice.

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NH

Najmul H. Google one year ago

Rating

Excellent!

Delightful service from an amazing professional

He's absolutely fantastic

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Patient Experience Summary

Patient feedback reflects a mixed experience with this practice. Many patients praise the clinical care provided by physicians, highlighting their professionalism, compassion, and medical competence. Reception and administrative staff are frequently commended for their courtesy, warmth, and welcoming approach. Medication processing and reliable prescription renewal are noted as strengths. However, significant operational challenges emerge across multiple reviews, particularly around appointment availability and booking experience. Patients report extended waiting times for appointments, difficulty accessing the booking system, and instances of appointment cancellations. Communication gaps are evident, with some patients experiencing poor responsiveness from the practice. Additionally, waiting room experiences are inconsistent, with some patients facing substantial delays beyond scheduled appointment times, while reception staff attitudes occasionally lack acknowledgment of these issues.

The practice appears to struggle with capacity management and scheduling efficiency. Several patients describe frustration with limited appointment slots, complex booking procedures, and the stress of competing for availability. While clinical care quality remains a consistent strength, the disconnect between positive care experiences and problematic access to services creates an overall mixed impression. Long-term patients tend to express greater satisfaction, suggesting some stability in continuity of care, though recent feedback indicates service quality concerns may be affecting newer patients' confidence in the practice.

Appointment

52.18 %
Average

Reception

58.32 %
Average

Cleanliness

65.00 %
Great

Care

68.91 %
Great

Respect

61.27 %
Average

Seen on time

54.09 %
Average
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