Patient Experience Summary

Patient feedback reflects a mixed experience with this practice. Many patients praise the clinical care provided by physicians, highlighting their professionalism, compassion, and medical competence. Reception and administrative staff are frequently commended for their courtesy, warmth, and welcoming approach. Medication processing and reliable prescription renewal are noted as strengths. However, significant operational challenges emerge across multiple reviews, particularly around appointment availability and booking experience. Patients report extended waiting times for appointments, difficulty accessing the booking system, and instances of appointment cancellations. Communication gaps are evident, with some patients experiencing poor responsiveness from the practice. Additionally, waiting room experiences are inconsistent, with some patients facing substantial delays beyond scheduled appointment times, while reception staff attitudes occasionally lack acknowledgment of these issues.

The practice appears to struggle with capacity management and scheduling efficiency. Several patients describe frustration with limited appointment slots, complex booking procedures, and the stress of competing for availability. While clinical care quality remains a consistent strength, the disconnect between positive care experiences and problematic access to services creates an overall mixed impression. Long-term patients tend to express greater satisfaction, suggesting some stability in continuity of care, though recent feedback indicates service quality concerns may be affecting newer patients' confidence in the practice.

Appointment

52.18 %
Average

Reception

58.32 %
Average

Cleanliness

65.00 %
Great

Care

68.91 %
Great

Respect

61.27 %
Average

Seen on time

54.09 %
Average

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BK

Bimaljit K. Google one year ago

Rating

Excellent!

Efficient and friendly medical care every time

Arrives promptly for scheduled visit. Front desk staff are extremely friendly. The physicians are all excellent

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DT

Dion T. Google one year ago

Rating

Bad!

Terrible wait times make this clinic unbearable

Consistently experiencing lengthy delays ranging from 20 minutes to a full hour before being seen by a physician, despite having a scheduled appointment. The service quality is extremely subpar, and I strongly recommend seeking alternative healthcare providers.

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DA

David A. Google one year ago

Rating

Excellent!

Warm and friendly service exceeded my expectations

Extremely warm and inviting. Eager to maintain this connection.

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VK

Vathana K. Google one year ago

Rating

Excellent!

Amazing healthcare team with decades of loyalty

Every medical professional and employee at this facility is incredibly supportive and accommodating. I've been a patient here for four decades, and their consistent kindness has never wavered.

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MB

Mr B. Google one year ago

Rating

Bad!

Disappointing decline from once great gp practice

This general practitioner has been outstanding, and I've been a patient here for almost 14 years. However, the quality of service is deteriorating rapidly. The Indian receptionists are discourteous and show no respect for patients' time. It pains me to say this, but the practice is not what it used to be.

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PP

Pem P. Google one year ago

Rating

Excellent!

Trusted medical care for over three decades

Extremely satisfied with the service and thrilled to be a patient here. I've been coming to this practice for over three decades. Dr. Kawale is truly wonderful and provides excellent care.

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YC

Yesim C. Google one year ago

Rating

Excellent!

Great medical care with friendly staff

I'm thoroughly satisfied with this medical practice, having been a long-standing patient. The physicians provide outstanding care and are highly competent. Additionally, the front desk staff is incredibly supportive and friendly.

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GS

Gibril S. Google one year ago

Rating

Excellent!

Friendly staff made my day better

Satisfactory customer support

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LA

Lalon A. Google one year ago

Rating

Excellent!

Great medical practice with friendly staff

Freshly signed up and thoroughly delighted with my enrollment at this medical facility.

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AL

Alan L. Google one year ago

Rating

Excellent!

Friendly staff and quick customer support

Satisfactory assistance, client-focused approach

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MR

Malik R. Google one year ago

Rating

Excellent!

Smooth sailing with friendly medical staff

Just signed up with this medical office. Scheduling an appointment was a breeze. The front desk staff was friendly and helpful.

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LB

Liala B. Google one year ago

Rating

Bad!

Terrible service at this hackney medical practice

This medical practice has been steadily declining in quality, with the front desk personnel being completely ineffective and, to be brutally honest, unfit for their roles due to their incompetence and sheer discourtesy. They advise you to call on a specific day when appointment slots become available, so you ring precisely at 9am only to find they're already fully booked. Without a doubt, this is the most terrible general practitioner in Hackney. I strongly caution anyone against registering with this utterly inept medical practice.

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BT

Ben T. Google one year ago

Rating

Bad!

Terrible healthcare service with zero patient compassion

The service quality is subpar, with a persistent push towards emergency room visits. Case in point: I now bear scars due to their failure to remove my stitches at the scheduled time, and they've neglected to process our infant's registration while refusing to book an appointment until the paperwork is complete. There's a complete lack of adaptability or genuine concern, giving the impression that this is purely an administrative exercise with multiple layers of staff programmed to reject requests as a cost-cutting measure.

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HP

Humyara P. Google one year ago

Rating

Excellent!

Friendly staff and great medical care

The general practitioner's office provides excellent customer service, and the front desk staff are incredibly accommodating and friendly.

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NS

Nick S. Google 2 years ago

Rating

Excellent!

Satisfied with my general practitioner service

I'm quite satisfied with this general practitioner and the care they provide.

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KA

Kausar A. Google 2 years ago

Rating

Excellent!

Great medical care and friendly staff always

I've been a patient at this medical practice for an extended period and continue to be thoroughly satisfied with the quality of care and service they offer.

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AP

Azima P. Google 2 years ago

Rating

Excellent!

Friendly service with a smile

Friendly employees who consistently provide excellent assistance

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SD

Sweet D. Google 2 years ago

Rating

Excellent!

Great product with simple satisfaction

Much appreciated, excellent service!

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MB

Mohamed B. Google 2 years ago

Rating

Excellent!

Smooth experience with helpful customer support

Satisfied with the experience provided

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MM

Maria M. Google 2 years ago

Rating

Excellent!

Friendly service with a warm smile

The employees demonstrated exceptional courtesy and maintained a high level of professionalism throughout my interaction with them.

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Patient Experience Summary

Patient feedback reflects a mixed experience with this practice. Many patients praise the clinical care provided by physicians, highlighting their professionalism, compassion, and medical competence. Reception and administrative staff are frequently commended for their courtesy, warmth, and welcoming approach. Medication processing and reliable prescription renewal are noted as strengths. However, significant operational challenges emerge across multiple reviews, particularly around appointment availability and booking experience. Patients report extended waiting times for appointments, difficulty accessing the booking system, and instances of appointment cancellations. Communication gaps are evident, with some patients experiencing poor responsiveness from the practice. Additionally, waiting room experiences are inconsistent, with some patients facing substantial delays beyond scheduled appointment times, while reception staff attitudes occasionally lack acknowledgment of these issues.

The practice appears to struggle with capacity management and scheduling efficiency. Several patients describe frustration with limited appointment slots, complex booking procedures, and the stress of competing for availability. While clinical care quality remains a consistent strength, the disconnect between positive care experiences and problematic access to services creates an overall mixed impression. Long-term patients tend to express greater satisfaction, suggesting some stability in continuity of care, though recent feedback indicates service quality concerns may be affecting newer patients' confidence in the practice.

Appointment

52.18 %
Average

Reception

58.32 %
Average

Cleanliness

65.00 %
Great

Care

68.91 %
Great

Respect

61.27 %
Average

Seen on time

54.09 %
Average
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