The Dalston Practice
Average! (77 reviews)
Average! (77 reviews)
Patient feedback reflects a mixed experience with this practice. Many patients praise the clinical care provided by physicians, highlighting their professionalism, compassion, and medical competence. Reception and administrative staff are frequently commended for their courtesy, warmth, and welcoming approach. Medication processing and reliable prescription renewal are noted as strengths. However, significant operational challenges emerge across multiple reviews, particularly around appointment availability and booking experience. Patients report extended waiting times for appointments, difficulty accessing the booking system, and instances of appointment cancellations. Communication gaps are evident, with some patients experiencing poor responsiveness from the practice. Additionally, waiting room experiences are inconsistent, with some patients facing substantial delays beyond scheduled appointment times, while reception staff attitudes occasionally lack acknowledgment of these issues.
The practice appears to struggle with capacity management and scheduling efficiency. Several patients describe frustration with limited appointment slots, complex booking procedures, and the stress of competing for availability. While clinical care quality remains a consistent strength, the disconnect between positive care experiences and problematic access to services creates an overall mixed impression. Long-term patients tend to express greater satisfaction, suggesting some stability in continuity of care, though recent feedback indicates service quality concerns may be affecting newer patients' confidence in the practice.
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Patient feedback reflects a mixed experience with this practice. Many patients praise the clinical care provided by physicians, highlighting their professionalism, compassion, and medical competence. Reception and administrative staff are frequently commended for their courtesy, warmth, and welcoming approach. Medication processing and reliable prescription renewal are noted as strengths. However, significant operational challenges emerge across multiple reviews, particularly around appointment availability and booking experience. Patients report extended waiting times for appointments, difficulty accessing the booking system, and instances of appointment cancellations. Communication gaps are evident, with some patients experiencing poor responsiveness from the practice. Additionally, waiting room experiences are inconsistent, with some patients facing substantial delays beyond scheduled appointment times, while reception staff attitudes occasionally lack acknowledgment of these issues.
The practice appears to struggle with capacity management and scheduling efficiency. Several patients describe frustration with limited appointment slots, complex booking procedures, and the stress of competing for availability. While clinical care quality remains a consistent strength, the disconnect between positive care experiences and problematic access to services creates an overall mixed impression. Long-term patients tend to express greater satisfaction, suggesting some stability in continuity of care, though recent feedback indicates service quality concerns may be affecting newer patients' confidence in the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Rj I.
2 years ago
Excellent!
Great dental care with friendly service
Shiva at the Dalston clinic provides exceptional care and demonstrates outstanding professionalism. The service quality is truly impressive.
Jose G.
2 years ago
Excellent!
Longtime customer still satisfied with service
Became a member two decades ago, and I'm still delighted with my decision to join their service.
Md C.
2 years ago
Excellent!
Solid product meets my basic expectations
Satisfactory
Baffour A.
2 years ago
Excellent!
Trusted healthcare professionals with consistent quality
I have extensive experience with this practice, and they consistently deliver top-notch service. I would confidently recommend them to my relatives or close acquaintances without hesitation.
Aman A.
2 years ago
Excellent!
Caring staff make hospital stay comfortable
Excellent service with attentive staff who are responsive and provide timely care to patients
Shakeil J.
2 years ago
Excellent!
Quick and efficient delivery experience
Quick and efficient assistance
Francrs M.
2 years ago
Excellent!
Great service from friendly medical team
Delighted to have signed up with this medical facility. The front desk staff consistently demonstrate exceptional helpfulness.
Muhammad U.
2 years ago
Excellent!
Great medical care with welcoming staff
The medical professionals here are top-notch, and the administrative team couldn't be more welcoming. I really appreciate this healthcare facility.
Kureyş S.
2 years ago
Excellent!
Compassionate service made my day better
I truly appreciate the exceptional care and attention you've shown me.
Farooq S.
2 years ago
Excellent!
Great doctors and longtime patient satisfaction
Been a patient here for four decades, and I'm completely satisfied. The medical staff are all exceptionally friendly and professional.
Naveen R.
2 years ago
Excellent!
Fantastic doctor with smooth appointments and care
My general practitioner is top-notch. I've consistently enjoyed convenient scheduling and outstanding patient care.
Serge K.
2 years ago
Excellent!
Quick and professional medical care
Exceptional customer support with a welcoming approach. Scheduling was prompt and efficient.
Podugu S.
2 years ago
Excellent!
Friendly staff and great customer service
The staff here, particularly at the front desk, are exceptional. Whenever I need assistance, they greet me with a warm, welcoming attitude and are always ready to lend a hand.
Seliha U.
2 years ago
Excellent!
Great service beyond language barriers
The staff were incredibly kind and supportive. Despite my language barrier, they went out of their way to assist me. I'm truly grateful for their help.
Somsak K.
2 years ago
Excellent!
Trusted healthcare for half a century
I've been a patient at this medical facility for half a century, and I have absolutely nothing negative to say. I genuinely appreciate and enjoy this healthcare practice.
Mk U.
2 years ago
Excellent!
Awesome service and helpful practice team
Absolutely adored this session. Exceptional personnel throughout
Nurrul H.
2 years ago
Excellent!
Caring professionals who truly listen and help
The medical professionals at this clinic demonstrate exceptional skill and competence.
Carrie P.
2 years ago
Bad!
Frustrating wait for medical help with sick child
Phone lines supposedly start at 8am, yet still no connection by 8:20am! 😫 Desperately seeking urgent medical help for my unwell child.
Grace G.
2 years ago
Average!
Skilled doctors hidden behind scheduling nightmare
The medical staff here are exceptionally skilled, but scheduling is a nightmare. I ultimately had to seek care elsewhere after experiencing three consecutive appointment cancellations. Their communication is truly abysmal.
Seniz O.
2 years ago
Excellent!
Great medical care with friendly professionals
We are thoroughly satisfied with the medical facility and its physicians, finding both the practice and the doctors to be exceptional and meeting our expectations.